Jim was compassionate and forthright. One of our loved ones died and we called to ask for…read moreinformation. Jim was accessible and gave us all the information we needed, along with explanations and details. At the end of the process, (my son, collected the ashes), the bill given to us was exactly what he had originally quoted. We were very grateful that we contracted with Athy Memorial Home.

Very rude and unprofessional interaction with the director of this funeral home. Very insensitive,…read moreunhelpful, arrogant and pompous. We would never recommend this business.

We recently lost my Mom and O'Connor Brothers Funeral Home did the funeral…read more I found them to be very caring and helpful in every way. They went out of their way to help me. Shorty after that, my brother passed away and again they were wonderful to work with. My Dad and my Grandparents funerals were also at OConnor's and again the kindness they showed us was wonderful. I never thought I would be writing a review of a funeral home, but we live in strange times John Kustigian

Appalled by the sales rep, Camille's, demeanor, attitude, and overall stature. She was abrupt, made…read moresnide remarks, and basically had zero respect for our family. We asked if we could have calling hours for a $15k funeral between 3-5p and she had the audacity to say "well that would mean I'd need to stay late". She had zero respect nor empathy. To top it off the building is in rough shape- the carpets are gross. I'd HIGHLY suggest looking for another establishment to help guide you through this taxing time- there are plenty of better funeral homes in the near vicinity with better facilities, customer service, and pricing.

my entire family been doing business forever! Mercadante Funeral home is amazingly professional. a…read moreyear ago my mother in law passed away in Florida, Kevin arranged her body to be sent to Worcester, did all arrangements, from ordering flowers, her outfit, hair nails. she looked amazing! even made arrangements for our hotel, after party arrangements drove us to back. Godbless them for there services. the Whitenetts..Raymonds

Having never needing to be the one to directly handle a life changing event like the passing of our…read morefather, Mercadante Funeral Home & Chapel made us "feel like family" and walked us through the steps while allowing time as needed when it became very difficult to handle both the passing and handling of the funeral. Mr. Michael Farrow explained every step of the process, service selection, and even gave us options for the Mercy Meal after the service. If was if if he knew my father and the care and respect showed was greatly appreciated. Michael also helped us schedule the services as to not impact the family due to other services scheduled around the same time. Our father looked amazing and at peace, they did an amazing job--everyone was impressed. We were never rushed. We were able to make changes during the process as well with no issues or questions. Mercadante's also has kept in touch after the services were completed, this was not expected; yet welcomed as it has been helping us during the healing process. They also handled all the paperwork for his certificate of death, social security, etc. Everyone was professional, caring, and understanding--as I stated, they treated us like "family" from start to finish. Thank You Michael Farrow and Mercadante's Staff.

It is never easy when a loved one dies. I had never arranged a funeral and I was completely lost…read moreuntil I called Bishop funeral home. This was after I had called several other homes who told me a lot of stuff that I didn't understand this being the first time. I was absolutely amazed at the personal service and professionalism that Victor had to offer. He walked me through everything that I had to do and was there each step of the way. Thank you Bishop Funeral home for making my burden lighter to bear.

We had to bury my grandson in September. I was told Bishop was the only Black-owned funeral home in…read moreWorcester, and with my large multi-ethic family this was important to us. Their willingness to work with us, and the quality of their services was excellent. I would definitely recommend Bishop Funeral Home to others.

Each time my family and I used the services of Callahan Fay, we were extremely satisfied. The…read morerespect, kindness and professionalism was outstanding. Attention to details, information for out of state death requirements and making suggestions after listening intently were greatly appreciated. Callahan Fay was able to make several very difficult situations easier for all of us. We are grateful to them for the above and beyond services they provided to us.

The funeral home went above and beyond in all aspects for my nana's services - exceed any and all…read moreexpectations. They made her services very personable & were accommodating to all our needs. They surprised us by making memorial Red Sox tickets, a lovely picture blanket and engraved her casket. All of this on top of making a picture slide show, a picture guest book and her mass cards. Programs for her wake and funeral were also printed. I have no words for how thankful I am of how special and easy they made such a hard time to be.

My mom passed away during the Covid-19 pandemic and Jim Kelly made the ENTIRE process a lot less…read morepainful than it could have been. He was very warm, caring and nurturing, even sharing his personal loss to help me feel more comfortable with my emotions. Most importantly he LISTENED to me and provided me with the best, NOT THE MOST EXPENSIVE, options for giving my mom a respectful and classy service. His responsiveness was amazing and he paid great attention to detail, including locating the best plot at the cemetery to accommodate my mom's wishes. The funeral home is impeccably clean and the staff was top notch. Not to mention the hearse was one of the most beautiful cars I'd ever seen. I could not have made it through this time without Jim Kelly from Kelly Funeral Home.

From the owner: Simple Online Arrangements from the Comfort of Your Homeread more

Classless set of men working the funeral graveside. Blocked an emergency road to a private…read moreresidence and business. Several of us had to wait for service to end to leave and get out. They have been told over and over not to block this emergency road and they ignored it along with several signs. Their ignorance caused several people time and money. To top it, they did not even have the decency to come over to me or any of the other vehicles waiting to let us know how long it would be or to say sorry they messed up. The owner was rude and condescending to me when I had to walk over through mud to him. I would not use this pompous fool for any of my family members. He is obviously not a rule follower which would put up many other RED FLAGS about his integrity in other matters regarding our beloved. Thank God there was no emergency and emergency vehicles didn't need to get to the home or business he was blocking. Lastly when service ended he purposely tried to block me in waving other cars through. Complete jerk.

We used Dirsa for both my mother and father. Most recently for my mother. We dealt with John on…read moreWard Street. He was exceptional in such hard situation - very compassionate and caring. Highly recommend.

Great service. Every question and every phone call was answered. Price was affordable. Staff was…read morefriendly and understandable. Thank you for making my first experience better then expected. It wasn't easy but I was made comfortable enough to feel safe to ask Questions and express my concerns. Thank you all for allowing my family and friends to view my father one last time.

Peter Stefan & his staff attain a unique form of quality character through their compassion &…read moregenerosity for those from all walks of life who pass the veil of this world. The reality is that each one of us will pass one day. It is comforting to find noble people who will provide genuine dignified assistance through this difficult time whether rich, poor, good citizen or not. Many blessings for all who do not judge & provide good for all. Thank you for all the years of supporting the passing, family & friends. Sincerely Om Yusuf

This is not the Nordgren my parents knew and loved. My family has used Nordgren many times and were…read morealways met with kindness and compassion. Our Mom passed in August 2024 and Nordgren was naturally our first choice. We made all of the plans with Katherine. This business is exactly that, a business. There is no warm feel, no compassion, no sincerity. What we expected versus what we got was a huge sad contrast. If you want a quick, cold transaction, this is the place for you. Unfortunately funerals are paid prior to the service and when we voiced concerns after the fact, we were met with excuses and no accountability. Highly disappointing.

Where can I even begin? As anyone can understand, we were at a loss when our Mom passed…read more There was no plan in place, but there was no question her service would be at Nordgren. This is the place she used when planning the two biggest deaths in her life, her Mom and her husband. I sat down with Katherine (owner) and explained what type of service we wanted for our mom. She assured us that she could provide us with the service. (a simple one hour private service followed by a graveside service with a pastor) We didn't question the cost and she was paid that day in full. We did not receive what we requested. When I approached Katherine at the gravesite, she was cold and unbothered. We followed up via email the following week with our concerns and received a phone call from her daughter where we were brushed off again. No empathy, no apologies. She got her money and that was that. This is a hard pill to swallow since we wanted to do right by my mother's last request. Please reconsider using her funeral service because you can't undo what was done. There are no repercussions for her actions.