I have been battling a sinus infection for a month and finally broke down and called IMA last night…read moreto see if I could get in before Christmas [I generally hate going to the doctor and only go as a last result]. It has been almost three years since I was there and my regular doctor is not even with the practice anymore...leaving me to take whoever had an opening. The person responsible for making appointments got me in first thing this morning and, by default, I ended up with a young doctor named Mario Pinto. Everyone there, from the folks behind the front desk to Dr. Pinto were great...pleasant, helpful, and thorough. Now that I had such a great experience, the next time I won't wait so long to go!

The group is running as a hybrid concierge medical group. If you're not part of the concierge group…read morethey will spend 10 minutes with you ! I get better service from the walk-in clinic.

We were very lucky to find Dr. Sung. She treated my elderly father last year when he was at…read moreNorwalk Hospital, and he really responded to her (he doesn't to many medical professionals anymore). I asked for her when he was hospitalized this year, and thankfully someone told me she was now in private practice. She has been a godsend. She is helping my dad have a peaceful death, and teaching us how to accept it and help him transition. She prescribed medication that eased his suffering, and coordinated his hospice team. One of the most thoughtful and compassionate doctors I have ever met, and I am thankful we have her to help us through this period.

From the owner: Dr. Sung attributes much of her knowledge on doctoring from her early career as a community…read morephysician in Boston with Massachusetts General Hospital.  There, she was inspired by the devotion and compassion of her colleagues and the richness and diversity of her patients.  She moved back to Connecticut to begin a family and worked as a Hospitalist in 2002.  Greatly interested in the humanism of medicine, Dr. Sung became board certified in Hospice and Palliative Medicine in 2012 and became the Clin

Nice new location for Summit Health in Norwalk. All the same doctors and services that were…read moreavailable at the old Westmed location on Cross Street in a beautiful new office with a bright spacious waiting room, and pleasant friendly staff. I've always been able to speak with someone in the office directly to answer questions or schedule an appointem. Never directed to an offshore call center.

Called to make an request on behalf of a physician. Worst ever telephone tree, people don't speak…read moreEnglish, would not listen to request. Would never use this practice

Dr. Mayer is a wonderful internist. She is now practicing on her own and has so much more time for…read morenew and existing patients. I told a friend that Dr. Mayer takes new patients and she was thrilled because many Westport primary doctors are not taking new patients. Dr. Mayer is amazing. I highly recommend.

Other than the doctor - bit later on that, the service is extremely bad. When I need something…read moreurgent, they say the doctor will call back. No call backs ever. Negligence in many fonts. They changed their answering service to an outsourced firm in probably another state which is way more horrible and have no clue of the facility, doctors and operation. But the worst came when the doctor moved away to another location, and they arranged me with another provider 3 months from my requested appointment date. Two days prior, got a phone call that the new provider won't be taking new patients. Fine, left 40 Cross st, and went to the original provider who now works in another location miles away. Even worse experience because of timing/medical record-keeping issues. Now I need my medical records as I want to switch doctors. They have what's on file but the knowledge about my issues with the doctor is completely lost. If you can, avoid this place at all costs. Overall I'd give my primary doctor a four star (after seeing him for several years) - he's fine except when there's more than one problem I see him for, he's overwhelmed or annoyed. I'm ok to visit him twice for two different problems - the issue is timing, appointments etc. suck. I'd rather pay him twice in the same visit. Unfortunately, my primary doctor is not accessible to me anymore.

My wife and I have been patients of Dr. Den for years. We actually live farther north now, but…read morestill head to Norwalk to see him for whatever needs looking over. He's fair, funny and I believe genuinely concerned about our well-being. What more do you need..? Comments about mean staff or that they have too many patients, etc. are sour grapes as far as I'm concerned. It's a medical facility folks - pop in and pop out. If you're records are that big of a concern - swing by and pick them up...or ask someone to do it for you...You should be judging your care by how you feel - not if you feel like someone is being mean to you...also, it's a two way street - you get what you give and no I don't work for them...just calling it like I see it.