We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Awesome people and great job closing on our home! Will definitely reccomend…read morethem!!!!!!!!!!!!!!!!!!!!!1

The place is a joke , Dont go there !!!!!! they didnt pay off my loan now i just got a letter…read moresaying i owe money from a house i sold a year ago!!!!!!!!!... they never contacted me .. they admit they didnt pay it off but say to bad .. the lady that did my loan said yes its a black mark on her but there is nothing there going to do ....!!!please dont go there the office manager is a joke shouldnt run a phone booth !

We are repeat clients of Ms. Julie Nichols. She is very dependable and had proven to us time and…read moreagain her mortgage experetise and professionalism and business ethics. We appreciate her effective communications, prompt attention and accommodation and systematic approach. Impressive attention to details and yes! does not waste any time to serve our needs and concerns. Thanks Julie!

Julie helped us originally with our very first home mortgage a few years ago. She kept in touch and…read morenow we just used her again for refinancing. It was so smooth and easy. Interest rates are so low right now it's a great decision for most. If you are buying a new home or need to re-finance, Julie and her team are the best!

Torrey and his team have assisted my family in multiple refinances now and each time he "sets the…read morestandard" in what to expect of a mortgage professional. His team is fast, responsive, and trustworthy. I couldn't imagine using another lender for my residential mortgage needs!

Torrey and his team were just exceptional. They went far above and beyond to get us what we needed…read more Even when set backs happened outside of their control, they went to bat every day to get everything on track. They made this process easy and pressure free. They were all so easy to get in contact with any time I had a question. I will for sure be coming back to them for any future needs.

The car loan process was very quick and easy and everyone was very friendly! I was able to choose…read moreany location. They cut me a check for tax title tags where I was able to roll that cost into my loan. After I went to the tax assessor collector, I took my information to the bank and they cut the seller a check.

Great rates, flawed policies. In the 5+ years and numerous loans I've done with RBFCU, it always…read moretakes forever to get a loan completed. For example, I started an auto loan two days ago and finally got it completed this morning. I was told it womule take about 15 minutes for the check to be printed at my local branch. Well, 2 and a half hours later I'm sitting in an office in the branch waiting for someone to join a video conference to find out why the check isn't ready. so frustrating. The last car I sold to a guy and recommended RBFCU to him since it would simplify the transaction as my loan was with RBFCU. That trip took over fours and he had already been approved for the loan before going.

Jake Perry was my rep who helped us get into our first home. I knew nothing about mortgages, rates,…read moreetc and he helped me the whole way through the process. My credit wasn't the best and he walked me through to get it where it needed to be and still got us an amazing rate! He was very nice and genuine and was always there to help with any questions. I've known Jake a long time and if you really want the best out there, he's definitely the one.

Worked with them twice now on two new homes over the last two years. First time Gary gave me the…read morelowest rate possible with no games. Everything was straight forward and painless. At that time they were my builders lender. Started building another house with a different builder. I called John S. Just to see if they were better than my builder's preferred lender. Didn't think they could be without the incentives my builder's lender had. John proved me wrong and put a plan in place that was way better. I thought it was too good to be true. Closed yesterday with no surprises. Twice now I kept waiting for the catch because it was too smooth. I won't doubt these guys again.

I want to express my gratitude for Chad's remarkable professionalism during my home-buying process…read more He was honest and transparent throughout the entire process, which made a huge difference. I was a first-time buyer, and Chad's dedication and commitment to his work made the experience stress-free and seamless. Before working with Chad, I had no idea that my previous lender was charging me from both the front-end and the back-end. Chad was transparent and took on his fiduciary responsibilities as my lender very seriously. If you're looking for someone who is down-to-earth and family-oriented, Chad is your guy! Thank you, Chad, for being such a reliable part of my home-buying process!

Sarah Miller was terrific. I couldn't be happier with how things went. She was there to answer all…read moreof my questions and made buying a home so easy.

I have been banking with BOA from the time I lived in Florida (May 2007 - April 2013) and continue…read moreto do so after relocating back to Texas after April 2013. With all the technological advancements made since then, the convenience and ease of online banking has streamlined and simplified the experience. It is much easier to deposit, withdraw, and prevent fraud now than in previous years. The frustration I felt for not being able to see one of my Bank of America credit cards on the Mobile Banking App was what prompted this visit. It was only then that I realized that I most likely needed my own user ID. I appreciate that BOA has layer upon layer of security in order to prevent fraud and preferred to make an in-person branch visit. Casey Eiler issued me a new debit card and assisted with the setup of a login user ID to connect/synchronize with my BOA Mobile Banking App. He answered any and all questions I had. He walked me through step-by-step - and as it turns out, I had a user ID from more than 10 years ago, so I logged in and was texted a code with a prompt to enter a new password. After logging in, I was then able to change my user ID. The entire process didn't take more than 15 minutes from start to finish. Yelp and Google Reviews have to be taken with a grain of salt, because you never know what you are walking into until you experience it for yourself. Fortunately, here, this was not the case. Everyone we encountered from the teller (Vidhiya) and a lady whom I can only assume is the bank branch manager (didn't get her name) were attentive and had a professional work ethic. It is nice when you can go somewhere and receive stellar customer service. Will be back for any future banking needs.

More employees, one of the employees told me if I had more than 10 deposits they would do the first…read more10 deposits I'd have to stand back in line for Casey to get the other 3 deposits done with some change order back too. They're lo staffed to begin with

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

Had such a stress free and informative experience! Couldn't have asked for a better team and they…read morewere able to help us get our first house. I strongly recommend using their services.

Kevin and the whole Fortier team made the process of buying a home go smoothly. Communication is…read moreexcellent and I always felt comfortable contacting Kevin with any questions. They are very professional and knowledgeable. I highly recommend them and would use their service again if I ever needed another home loan.