1. Richard Ransford, Dmd

    1. Richard Ransford, Dmd

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    Westchester, IL

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    Richard Ransford, Dmd

    3.9 (11 reviews)
    Closed 8:00 am - 6:00 pm

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    9 years ago

    Best orthodontist ever. Highly recommend. He does everything that correct way. Taking no short cuts.

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    1st Family Dental of la Grange Park - Entrance

    1st Family Dental of la Grange Park

    4.2(36 reviews)
    2.1 mi

    Excellent quality care by my hygienist ( Fendi ) and Dr…read more Omar. They are considerate and thorough. Dr. Omar is honest , gentle and conservative in his treatment. The office staff while always working hard, they (Linda and Veronica) provide a warm welcome and assistance with forms and insurance questions. They are kind and make the time to be friendly and helpful. In an emergency First Family Dental is there for you too.

    I visited this office for the first time and am sharing my experience for others who may be…read moreconsidering it. One of the biggest positives is the convenience. They have many locations across the metropolitan area, which makes scheduling incredibly easy if you're willing to drive. They also sent all forms electronically ahead of time, which made check-in very smooth. The office is a bit dated, but clean and comfortable. A gentleman behind the counter greeted me warmly, which I appreciated. The rest of the check-in experience could have been better. When I approached the counter, a woman at a computer about 7 feet away (left of the front desk---possibly the "check out" station) did not make eye contact or offer a greeting. Instead, while looking at her screen, she said, "What's the name?" in a way that wasn't clear she was speaking to me or the gentleman standing behind her. As a first-time patient, that moment felt abrupt and not as welcoming as it could have been, especially since I wasn't sure the question was directed at me. I'm mentioning this specifically so the office is aware, because simple adjustments in communication can make a big difference. It was also the Friday right after Thanksgiving, so I understand it may not have been the easiest day for anyone returning to work. Still, a little more acknowledgement would've helped set a more positive tone for a new patient. My cleaning was where I had the most concern. The flossing was unusually forceful, snapping hard between my teeth and hitting my gums, causing sharp discomfort. It felt rushed, almost as if she was under a six second countdown. Afterward, I noticed a piece of floss stuck between my teeth. I also had to ask to have the back of my front teeth polished. This was very different from any of the past cleanings I've had. I'm assuming the hygienist may be new or was simply having an off day, which can happen, especially right after a holiday. Despite the cons, there were clear positives: the convenience, the warm greeting from one male staff member, and the smooth electronic check-in process. I do plan to give the office another chance because the potential is definitely there for a better experience.

    Photos
    1st Family Dental of la Grange Park - Front entrance

    Front entrance

    1st Family Dental of la Grange Park - Check out area

    Check out area

    1st Family Dental of la Grange Park - Bright smile with their help

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    Bright smile with their help

    Richard Ransford, Dmd - orthodontists - Updated September 2026

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