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    Richard' Rv Services - Mobile

    4.7 (25 reviews)

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    9 years ago

    Called Richard and he came right out. Great service! I would definitely call Richard again.

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    Review Highlights - Richard' Rv Services - Mobile

    Richard's RV Repair Service, Las Cruces, New Mexico: We pulled into a KOA with a loud rattle coming from the wheel area.

    Mentioned in 6 reviews

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    Holiday World of Las Cruces

    Holiday World of Las Cruces

    2.0
    (24 reviews)

    We purchased a Momentum 376 TH from this dealership. The single thing that keeps me from giving…read morethem fives stars boils down to the sales manager. We had the price agreed upon until we realized there was not a third air conditioner. My salesman (Frank - totally awesome person) suggested I call the sales manager (Jason) and speak with him. I called around 1 pm on Friday and left a message for him to call me. As the day grew later, Frank suggested our agreed upon price and them throw in the third a/c and we've got a deal, my reply was " I'll be on my way to pick it up" (we were coming from Phoenix Az). Frank called back a half out later and said sales manager said no way. He and I both were shocked. I don't sell RVs for a living but I would not think you would blow a 120k sale over one air conditioner!! Around 7 pm I sent Frank a text asking for Sales managers boss' name and number. Frank supplied that and said he would have Al (the GM) call me the next day at 10 am. Al called and we got it worked out, I picked up the rig the next week. The sales manager never bothered to call me!! My point is that the sales manager at this dealership would not even call his CUSTOMER that's trying to give his dealership over 100k for an RV. One would think they would want me going back to Phoenix telling all my friends that if they want an RV they need to go see Frank in Las Cruces. Had Al and Frank not gotten involved at the level they did, Holiday World would have lost my sale, not to mention the 5k I spent on other items at their dealership. And as we all know word of mouth advertising is priceless!! In conclusion I wish to recognize Frank and Al for making this transaction work!! Al and Frank are truly ambassadors at the highest level for this dealership. Special recognition to Santos for coming through last minute getting some factory A/C issues corrected before we left the lot. So if your purchasing from this dealership go see Frank and if need be, just bypass the sales manager, go straight to Al.

    Customer service. Rv service. Phone exchange. Actually caring about customers. Sad facility.read more

    Southwest RV Repair

    Southwest RV Repair

    4.4
    (7 reviews)

    This is the BEST, MOST PROFESSIONAL service I have ever received…read more Big shout out to CANDY. REUBEN, ROGER and TAVO !! They have an outstanding work ethic and I highly recommend them to anyone..

    Took my Travel Trailer in on January 12th 2022 for some warranty work I needed done. After walking…read morethrough the RV with a technician and explaining what I needed completed, I was told it wouldn't take much time to repair. Fast forward to mid February. I hadn't heard a word from anyone about the progress of my unit, so I called on a Monday and spoke with Ruben Lopez, who identified himself as the manager. When I asked him about the status of my trailer, he said he knew nothing about it and that it was strange because he is the manager and knows the status of ALL RV's in the shop. He assured me he would call me in a couple of days for a status update. Let's fast forward again to about a week later. I called Ruben (he never called me), and asked what he found out. He said he needed more time and that he would call me back the next day. Three days later, Ruben calls and tells me my RV would be getting looked at the following week; keep in mind, it is now late February, well over a month after dropping my unit off at this place. About mid March, I called again to check on the status of my RV. From this point on, every time I called, which was several times, they told me it was getting ready to get pulled into the shop for inspection. At one point, during one of my many calls to the shop, one of the employees told me they had inspected the unit and emailed pictures and parts they need to the manufacturer. What they didn't know is I was in contact with the manufacturer the entire time, asking if they had been contacted by this repair shop, to which they told me no. It wasn't until mid April that parts were finally ordered, which I had to do on my own because I didn't trust the shop to get anything done. I will say, the manufacturer did order the wrong parts a couple of times, which added about 2 1/2 weeks to the length of stay for my unit. After the shop received the parts, it took about another 3 weeks for them to complete the work, even though I was told it would only take a couple of days to complete. In early to mid June I called and told the shop that I was picking up the unit, regardless of the status. Miraculously, they completed the work when I got there, but boy was my unit in disarray. There were water bottles left all over the unit, inside and out, I had to pick up several random screws from the kitchen floor and under my kitchen slide, which were from the microwave they disassembled, and my unit was full of dirt, from several of the windows being left open. Also, I dropped off my unit with all of the tanks clean and empty, and when I left, they were all full. When I went to empty my black tank, it was full of feces and urine, judging by the color of the liquids coming out. Remember, I dropped my unit off with all of the tanks clean and completely empty, which took hours for me to do because I didn't want nasty stuff stagnant while it was being worked on. After driving away, I was hoping that would be the end of having to deal with this place, especially for the minor issues I took it in for that took 5 months to fix. However, when I got home and parked the unit, I noticed a large dent on the bottom section near my tanks, where some of the work was completed. It appeared as if they had placed/leaned something against the bottom skirting and dented it inward, almost as if they tried to lift the trailer off of the ground. When I called about it, I once again had the pleasure of speaking to Ruben Lopez about the dent. He immediately said it was impossible for the shop to have done it and that he himself had inspected the RV before it was released to me. I told him he didn't inspect it with me present and that if he did inspect the trailer, why he didn't remove all of the water bottles left inside and out of my trailer. He said he didn't see them, even though they were all in plain view, and that he didn't inspect the inside because someone else had. I told him when I dropped off the trailer there was not a dent in this location and when I picked it up 5 months later, there was. The only common denominator was his shop; however, he continued to say they didn't do it. He said he would speak to the owner and get back to me about what they decided. Needless to say, I didn't believe it because anytime I needed something, I had to call and bug them myself. I eventually took the RV out of state for repair. About a month later, I received a call saying they decided they would repair the RV. Seems to me they realized there was no other way it could have been damaged except in their care. Even if I hadn't taken the RV somewhere else, why would I take it back to the place that damaged it in the first place. I would avoid this place, unless you want to wait several months for a simple job to be done, you want your unit damaged upon return, and you want people peeing and pooping in it. I bought this RV to camp in and this business had it the entire camping season. Good luck if you decide to take it here!

    Richard' Rv Services - Mobile - rvrepair - Updated July 2026

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