This injury to my ankle has taken 8 months to get resolved. It would not be resolved without Dr…read moreNorthrop and also to doctor before him. It was in danger of amputation! It was scared the heck out of me but yet Dr Northrop was honest and told me what the risk was for and possible outcomes. I actually appreciate that. I'm a nurse and of course we are often critical of doctors. It took a visitor to until I was willing to trust. But at that point his bedside manner was good and he was extremely honest with me for the positive and the negative. I needed to hear that and also to know what steps to take to follow his direction to the best outcome I'm so glad I did that because now I see that my x-rays are regaining bone. I had a very complicated surgery Dr Northrop and actually three surgeries in total over the last 8 months. I am very fortunate to not have to have an amputation which was a possible outcome. My bone is regenerating, I'm on the final stage of healing. Dr Northrup would be my next go to if I ever, God forbid, needed help again. I will recommend him to anyone that has an absolute problem. We get surprised in life sometimes and people we don't expect to meet. I'm very glad I did and he was recommended to me. Thank you to Dr Northrup! And his staff also, a very pleasant office to visit and very efficient. I don't think I've ever waited more than 5 minutes if that. So relieved after all these months and glad that I had the care I did with Dr Northrup and his staff

They care about what happened and how you're doing and the quality was happy which made me feel goodread more

Great doctor! He has done both meniscus in my knees and a rotator cuff surgery! I was so happy with…read morethe outcomes! Thanks!

I am extremely disappointed. I have gone to Dr. Northrop for a bad knee. The last time was 3 months…read moreago. He has been pushing for me to have a total knee replacement utilizing his robotic approach. I found out that Physical Therapy would be helpful for me to build up the muscles around my knee. He has never suggested it. So I called his office. They said he needed to see me. I explained I saw him 3 months ago. His PA insisted I see him again. When I pressed why he wanted to see me she said he wanted to go over what kind of physical therapy I will need. I told her I will not pay $80 for an appointment when the Physical Therapy place knows what to do. All I needed was a script. She then said that my insurance won't pay for PT since I saw the doctor three months ago. I told her I was not going though insurance for the PT. Then they gave me another story and said maybe something has changed with my knee in the past 3 months. I have had 2 sets of X-Rays over a year and nothing has changed. When she exhausted her reasons for seeing me she put me on with another woman who said they must see me. I am done with Dr. Northrop. Obviously my $80 is of utmost importance to him. Beware!!!!!!

The one star rating is specifically related to this facilities poor administration and financial…read moremismanagement. I visited in November 2024, and the poor communication and abject bedside manner by the doctor is irrelevant compared to the ensuing billing process. I received no bill in the mail, no phone call, email, or update on the MyChart app. After 13 months I received an email from a debt collector, including daily phone calls even on Christmas Eve. I had spoken to 4 people in the office multiple times, all of whom said I had a 0 balance. Despite this, repeated calls from the debt collector ensued. I have no late payments to any institution in almost 5 decades of life. But despite my best efforts to uncover a possible bill, only NMET had any record. All this for $99. The few workers that attempted to help me explained THEY were responsible for a poor and inefficient billing system. Sadly, UF's inability to manage their own system may become your problem. Beware and avoid patient care as they have demonstrated a lack of trust.

We changed our UHC insurance just so we could continue seeing Shawn Wells, bc she is caring and…read moreunderstanding. I love the fact that we don't seem to be rushed through, and she takes her time with us. I highly recommend her and UF Health Primary Care to anyone looking for excellent care.

My first visit to this office and the front office staff was incompetent! Big sign states "Please…read moreSign In, Take a Seat, We Will Be With You Shortly". No one greeted me, no one said hello, no one even acknowledged my existence. So I sit down and wait for them to call me back up, They never do. When I finally walk up and ask how much longer do I have to wait. They asked if I check in, I said yes, and produced the clipboard with my name on it. She said no did you come up and speak with one of us. I told there are clear instructions for me to follow and pointed to the sign. Then she tried to hand me paperwork. Lady I have been sitting down for 30 minutes, you couldn't have given me this when I arrived. "Well you didn't check in she said, oh yes I did, you were just to busy taking a personal call and refusing to look at the list of patients who signed in. INCOMPETENT. It like we are to do their jobs for them now. They much rather blame someone else then take responsibility for their lack of work ethics.

Dr Cartwright, Yvonne & staff treat you like family the minute you walk in their office. I've…read morefollowed Dr C from another practice, as I wouldn't trust anyone else. They truly care about their patients.

Very organized at check in. There is a larger waiting room in the back that has drinks and snacks…read more(pretzels). Very quiet and calm. The staff was very polite.

Came here last week on Tuesday because my endocrinologist needs a lymph nodes ultrasound…read more Personally the two stars are only how fast they saw me and the patient portal is very user friendly. However the ladies in the front were nice but not informative with my insurance. I came here precisely because my HMO told me to since it was in network. My case worker told me it would be a certain price and when I got here I paid another. So my husband mentioned it to the lady in the front desk and she said she'll look into it. She did and before I left she told us we were right! Imagine if I didn't pay attention I would've gotten ripped off. She mentioned I'll get reimbursed.

I went to the office on us 1 in at. Augustine yesterday. I had an appointment to have steroid…read moreshots. i called them first...they have artificial intelligence answer the phone! you are not allowed to talk to a human!! it took me 20 minutes, I finally spoke with someone who confirmed my appointment, when I arrived there I was told to fill out forms I already did twice online! took 20 minutes of my time. they took me into the office and told me Sorry.....they couldn't do the procedure because the doctor was not there! I WAITED 45 MINUTES FOR. NOTHING. THEY WERE ALL LIKE. ROBOTS! HAD NO CARING OR EMPATHY , DIDNT CARE ABOUT WASTING MY TIME! I WOULD NEVER SUGGEST ANYONE EVER GO TO SE ORTHOPEDIST! THEY ARE AWFUL!

Great experience with this office and a very competent Dr. Lampley. The medical practice could use…read morea different office location with a bigger lobby and better parking. There is a receptionist that could use some people skills, maybe she was stressed because of a tech glitch with her computer. The great care provided makes up for it. Obviously people that are coming to the doctor are already somewhat stressed out and the first person they see when they check in makes a difference. Keep up the good care and thank you.

If I could give minus multiple stars, I would!! Dr. Li charged insurance for clipping my elderly…read moremother's nails and did not touch her feet (for the 2nd time). I had before and after pictures of her untreated feet. When I called the office to request her nails to be trimmed, I was immediately told that my mother would have to find another doctor. They didn't even acknowledge the issue, Dr. Li abruptly released her "for complaining", which was the reason I was given. This time I reported him for Medicare Fraud. I have no use or respect for a "doctor" who takes advantage of the elderly! So BEWARE if he is "treating" your parent at a facility and make sure you actually get the service he is billing your insurance for.

I meet with Dr. Li for the first time. My previous podiatrist left the area. I am so glad I found…read moreDr. Li, he is kind, compassionate and really wants to help you.

I've come to the doctors office a couple times and they ordered inserts for me. The inserts created…read morea whole new problem with my foot and so they altered them. The inserts they sent back to me were for somebody else; entirely too big and were like putting lifts the heels of my shoes. And that's going to cause an even bigger problem. I refused them and made an appointment to see the doctor. I waited for over an hour for my appointment only to be told every half that it would be another half an hour and then it be another half an hour. I never did get to see the doctor today and I told them I want the $350 back because they're never going to get the inserts done before I have to leave for the summer. I'm going to find another foot doctor that maybe will take my issue seriously. I'm very disappointed and feel like I've done nothing but waste my time and money. 5/25/16 I did receive a refund of $350.00 as per the conversation with the doctor and has now been credited to my card. The doctor is a really nice man and I feel that had he a better support system with his staff he could be beyond awesome. The company that manufactures the inserts are also to blame because they created a problem either way they designed the inserts. So now I have a new problem to deal with as well as the old problem. The physical therapy part is great and I do get some benefit from that but I still feel like my feet could use some help. I'm at the point of leaving Saint Augustine entirely and going to a larger city in the state just so I can find the care I need for everything including my feet.

I visited Dr. LeBeau after injuring my ankle playing volleyball. I was very pleased with my…read moreexperience. With his course of action, I was able to avoid surgery, and I was back on my feet far sooner than I originally had hoped.