Great experience with this office and a very competent Dr. Lampley. The medical practice could use a different office location with a bigger lobby and better parking. There is a receptionist that could use some people skills, maybe she was stressed because of a tech glitch with her computer. The great care provided makes up for it. Obviously people that are coming to the doctor are already somewhat stressed out and the first person they see when they check in makes a difference. Keep up the good care and thank you. read more

I went to the office on us 1 in at. Augustine yesterday. I had an appointment to have steroid shots. i called them first...they have artificial intelligence answer the phone! you are not allowed to talk to a human!! it took me 20 minutes, I finally spoke with someone who confirmed my appointment, when I arrived there I was told to fill out forms I already did twice online! took 20 minutes of my time. they took me into the office and told me Sorry.....they couldn't do the procedure because the doctor was not there! I WAITED 45 MINUTES FOR. NOTHING. THEY WERE ALL LIKE. ROBOTS! HAD NO CARING OR EMPATHY , DIDNT CARE ABOUT WASTING MY TIME! I WOULD NEVER SUGGEST ANYONE EVER GO TO SE ORTHOPEDIST! THEY ARE AWFUL! read more

BEWARE! Once again, SOS billing department has raised the bar on terrible customer service. I had to go to elsewhere to ask a doctor to fix my painful hand. Dr. Lampley did a great job on my right hand surgery, and did the same on my left. I've been having pain for months in my left hand and it's now pretty unbearable. I was refused an appointment to see him in September about it because their billing department said I owed them money, WHICH I MADE COPIES OF MY RECEIPTS FOR THE 10th TIME and gave them to them to PROVE I was paid to date! It's been a nightmare for 3 years. I owe them nothing! I've kept receipts of all payments and have had to keep proving it, yet they still insist I owe them and had the GALL to send my account to collections! (My credit score is 850...). And now my hand is really hurting so no choice but to seek medical attention elsewhere. Also, I've had a lot of surgery and I've never had a surgeon charge for the 1st follow up visit after a surgery, have you? That's legitimately the only copay I (supposedly) owed them, so I just paid it. But I find this very fishy because when I went to my follow up appointments after each surgery they didn't take any payment (I offered) so I assumed it was included with the surgery copay cost, as is the norm. They changed their minds much later on and decided I owed for those 3 visits? That's not right! I had 3 surgeries with SOS surgeons and they charge for the post-surgical follow up long after the fact?? Hmmmm.... Anyway, when I politely called and asked to speak to the St. Augustine office general manager today to discuss this, they refused to give me his/her name and said they couldn't give out that information. Lol. This is a public business. You can't give the name or contact information for the general manager? Again - such bizarre business practices! Dr. Lampley I have no complaints about, I would not have another shoulder replacement with Dr. Jones, and I highly recommend the PT and OT team, but the billing department refusing my hand appointment (for a problem related to a surgery at SOS) because of a messed up billing department is deplorable business practice. Not to mention the fact that after all of my correspondence or calls NOT ONE PERSON has reached to me via call or email to help resolve it, even though it's THEIR mess, (at my expense)! I had no choice but to use this platform to warn others because they've not tried to help fix their billing issues. I can't be the only one in this position... I'm sure there are others who are in the same boat. I have a 4" stack of correspondence with receipts that I've sent with no response. Beware, and keep your receipts! If I could afford to retain a lawyer to take them to court, I would. I actually looked into it but can't afford the retainer. Sucks that they get away with this... Shame on them! What they're doing is unjust. (Legal Aid was of no help- but said it was considered Medicare fraud to charge people more than their Medicare copay for services rendered...) I'll just warn others for now, since I guess that's all a person with a limited income can do. read more

Nothing good to say about this place. Administration is horrendous, issues with correct billing, lost x ray disc, flubbed request to send data to my primary care doc; only partial docs sent. Care: C- Many promises related to pain care over 3 months; none of predicted outcomes came to fruition; have now gone elsewhere and gotten results for my pain issues. There are better places than this "factory". read more

Strictly review of records/front desk at St Augustine physician office. Had imaging done in office. Requested images. Charged $30. Crazy to be charged for something you and your insurance paid for. However, I needed them so I paid it. Front desk is never very friendly. And it took over a week and repeated calls just to get the copy of images. read more

I had shoulder surgery completed 3 weeks ago and am now getting a $1500 undisclosed bill I have tried calling to discuss this but am met with terrible customer service and no care or empathy that there is a billing mistake. On 3 occasions I have had awful customer service while either calling these people or standing in front of them. It's a shame that a good surgeon's name is tarnished by horrible customer service!!!!!! read more

Dr David Remias is a great doctor, however, the way that SOS deal with insurance and clients is terrible. I am struggling to resolve a claim, which I have been charged by the provider due to their lack of competence or communication from the staff to meet the insurance requirements. SOS failed to provide the necessary documentation to the insurance. I contacted the billing office for a couple of times and none of them gave me a consistent information or even tried to get back to the insurance to resolve the problem. Besides, the other physical therapies requested by the SOS were also denied, as well as the MRI, by the insurance due to the notes not being consistent to prove the need. Unfortunately, I still suffer from pain, as a result of incomplete treatment, and a bill to pay due to unresolved issue between insurance and provider. read more

They advertise that they specialize in on the job injuries. Unfortunately, can't get anyone to get any paperwork done. I've been trying for nearly a month to get the proper forms filled out for me to get paid while I'm off work. Nobody gives the same answer. Lady today told me it wasn't likely to get approved, only seen the department of labor get authorization for PT. I've wasted a month waiting on these people to figure out what's going on. Nobody seems to care. Nobody seems to hold anyone accountable. Customer service is zero, which is too bad. I liked the doctor and the PA. read more

I had my 1st theropy session scheduled today, in St Augustine . I was scheduled for treatment at 1pm, 8/24/23, Arrived at 12:55 filled out papers which were returned to the desk at 1:05pm. The receptionist came to where I was seated and stated that they were busy, and would I expand my days for follow-up visits. Initially I wrote that I'm available Tuesday and Thursdays. I added Friday to this list. At1:30 I went to the receptionist and indicated I am waiting for my session to begin. She initially informed me that there had been an insurance issue earlier. She then went into the treatment room and informed me that he had another person being treated. I requested her to cancel my appointment. While waiting no employee of this firm made any attempt to inform me of the delay. -1 read more

Had my hip replaced about May of last year . Was seeing them soon to get hip checked as I have been getting pain again however I get a phone call saying they no longer take my insurance ! I am in the middle of treatment and was hoping to find out why hip is hurting again . I have now been dumped , at least they could have checked my out even if I was not covered .Is money all that matters to them So disappointed in this office , I would have paid rather than have to find another ortho specialist to fix whatever problem has developed with my hip . read more

Went to their insight MRI 3 times this year. Very convenient. Also went to their insight physical therapy w Michael Mallet in St John's location. read more

Awesome group here! Knowledgeable, professional, and efficient. They explain what and why, and are very personable as well. You will miss them so much when you're better that you will want to hurt yourself again! read more

I have used Southeast Orthopedic Specialists for various problems I have with arthritis & other things. I recently had a procedure done with Dr. Gooding and all I can say is he is awesome!! Another place I went to would put me under anesthetic for everything & Dr. Gooding did the procedure practically pain free with only a local. Great Doctor!! Christine Chapman is the best receptionist ever! This is a super busy office & she always keeps her cool, makes sure every patient is taken care off & never rushes you through. This sweet lady deserves a raise & special recognition!! read more

I think the specialists are terrific! Very caring and helpful: both the nurse practitioner Ashton Phillips and physical therapists. Ashton was especially helpful and it was much appreciated. I recommend these professionals. The only reason I took away one star is because I'd like to give the Physical Therapy desk associate one star. She had some kind of unhelpful attitude. When our physical therapy was scheduled on dates for several weeks in advance, she printed up a sheet that didn't list all of the appointments. When I asked for the rest of the dates she said the program only prints the first page and she didn't want to print that second page, and told me I could find out about those dates later(?) Since I travel for work I need to plan these dates weeks in advance but she was bent on not printing that second page. So I ended up getting the dates from the Physical Therapist. Then, the Physical Therapist noticed a gap of 2 wks in the therapy and said that wasn't optimal so he asked the same desk person why the gap... and she said something about expecting a delay in Medicare authorization for the PT that first week in the New Year because they sometimes delay authorization. But Medicare wasn't our insurance! The PT told us to check with her on the way out and try to clear it up and get on the schedule because he was "wide open" the week of New Year's. On the way out I told her our insurance wan't Medicare, but a private company and she said, well, anyway that company, too, might delay authorization for the PT at the beginning of the yr. so she didn't want to schedule an appointment for that week. I said the PT told us it wasn't good to go 2 wks without an appt, and though I was sure our insurance would authorize it, I said we could pay cash out of pocket to get the appointment. She still wouldn't let us make the appt! She said she didn't know if we could pay cash, and she'd have to check with a manager and left it at that. So I asked how we would be able to find out if we could have that appt. after she checked with a manager and she said she would contact us. She never did and now-- here we are skipping PT for 2 wks. Is she really leaving a whole staff of PTs unscheduled and idle for a week when there are patients who would pay cash for their services? I don't get it. read more

I went to check my knee with in the Saint Augustine location and when I arrived Kurtis Hort showed up and said last minute he's covering (originally scheduled with a different doctor) He talked fast, didn't take his time and explained, didn't ask if I have any questions and was done within 10 minutes. I did an MRI and was told I need a follow up visit, when I went he walked in for 2 minutes and referred me to another doctor. Waste of time and since he referred me at-least take the time and courtesy to explain and not 2 minutes. Definitely not personable read more

I had ligament repair surgery on my right ankle in August 2016. The surgeon, Dr. Kurtis Hort, medically did an excellent job. ... I have continued care for nerve issues due to knee and ankle issues, and fellow foot doctor Beth Pearce is managing my care and rehabilitation. I'm very grateful for this group of excellent physicians. read more

Southeast Orthopedic Specialists - Hopeful for restored and improved physical health, mobility and flexibility. - Physical Therapy Near Me - St. Augustine, Florida

It's a wonderful facility with great doctors, but unfortunately as much as I love their practice it's the most inconvenient place to go to. Appointments cancelled without you knowing that they did, and lack of communication between the staff. It's incredibly difficult to get a response back when it's urgent, and wants me to pay for another appointment for a note. When working was detrimental to my health to begin with. (Names are not included for privacy.) read more

Dr. Grimes is great. He explains things very well and takes his time. I'm impressed with their staff and how efficiently they get things done read more

Orthopaedic Associates of St. Augustine has phenomenal patient/customer service and this most certainly includes Cathy and all of the front desk staff. Everyone is always super friendly, goes out of their way to help patients, and truly care about us personally and physically. The doctors and all of the people working in the checkout reception areas, etc are super helpful and kind. Dr. Haycook went out of his way and even consulted with Dr. Pearce to get some help in getting answers for my neuropathy. Dr. Hort was helpful a few weeks later when I unfortunately fractured my foot in addition. I deeply appreciate all of the ongoing help and would highly recommend. My husband recommended this place via Dr. Grimes whom he knows through church, and I have been very pleased with all of their help and timely appointments and the time spent with me to help ascertain my initial stenosis and neuropathy causes. Thank you so much, kudos to Cathy at the front desk- she should be employee of the month! Stayed late on her birthday to ensure I got what I needed. THAT's customer service!! read more

Orthopedic associates are very professional very helpful. They worked with me with my schedule as far as appointments and timing. Thank you very much to all I really appreciate their concern for me as an individual in this difficult time. read more

We needed to have my daughter checked out and were told about the evening clinic. WE HAD A FANTASTIC EXPERIENCE. The staff made us all very relaxed in a situation that was anything but relaxing. read more

Let me preface this stating that my in office experiences have been very good. My first visit to this practice was 7 years ago and I have been back several times since. That being said, my most recent experience trying to get a response from office staff has been very disappointing at best. The condensed version is that I hat 3 recent appointments for pain in my hip. I received a shot in my hip that did not help. The PA said he was going to request an MRI through my insurance. I received 2 separate letters from my insurance company stated basically that I did not receive any treatment at the office and that the doctor did not state the reason for the MRI. Copies of these letters were sent to the doctor. Starting on 07/02/19 I sent 4 emails through the "Patient Portal" to the Physicians's "Team" describing the discrepancy between what occurred at my appointments and what the insurance company said did not. I received one response stating the office manager would contact me. This never happened. I called the office on 07/26/19 and left a message with "Billing" because the phone menu offers no method to speak to office staff with just a question. The woman in Billing did return my call 4 days later and connected me with another woman in the office. She reviewed my emails and the letters to the physician and agreed there was something wrong. She told me that she would have the woman in MRI Authorizations contact me. This also never happened. I called the office again on 08/02/19 and managed to get connected to MRI Authorizations and left a message. As of 08/06/19 no one has contacted me. Like I said, my in office experiences have been very good. However their phone menu leaves a lot to be desired and the office staff does not seem much better in this instance. Also, I purposely left out the names of the people I dealt with. read more

Dr. Sina Kasraeian is an amazing physician and surgeon. Anthony Collins in their physical therapy department is also great. I had to see both of them for over a year for my bad arm break and they got my bone fixed and my range of motion back better than I feel another pair of professionals may have been able to. Great staff all around. read more