We had an amazing experience here!!! We could only come today from out of town and were told they would be closed. But they did come open for us!!! Peter was by far beyond professional and answered any and all questions we had! Needless to say we left happy camper owners! I recommend this business for the ultimate sales experience!! Can't wait to load up and hit the road in our new Lance camper!!! Thanks again Peter!!! You rock! read more

Honest good hearted people. Purchased my boat, and do my yearly maintenance, I never had a doubt on what they fine that needs to be taken care of. read more

The staff is extremely helpful, walked me through all the repairs my boat needed, and gave me options. They repaired it in a timely manner, and were very supportive. read more

Richard's Boat & RV Center - My boat ! - Boating Near Me - Lancaster, California

Really good customer service. Nice to have a place to service my RV that doesn't charge over the top prices.

Richard is so knowledgeable and professional. I really appreciated his honesty with the options we discussed and he doesn't try to upsell. He was very helpful! read more

Absolutely unbelievable customer service. I called in to get additional information about a used Lance trailer that I planned to buy at a different dealership, and to inquire about the wisdom of buying new. I was immediately connected with the owner, Richard, who calmly and confidently talked me through the entire decision-making process. At no point did I feel like I was being "sold." Instead, it felt like he was willing to just be my personal advisor on a big financial decision. While I did not end up buying with them, I'm sure I will in the future. They earned a customer for life. read more

I never did receive a replacement battery box lid to replace the damaged one that came with my unit. The owner, Richard, I never heard from him either to make things right by me or offer an apology. Can't say I'm surprised. read more

I took my boat to be fully serviced in November 2023. I put it back in the water in January 2024. Since then, when bringing the motor up out of the water, it slowly drops in the water. I called Richard's Boat and RV service in July, and was told it's probably is a hydraulic problem. I went to Richard's and talked to a gentleman about I believe it is their cause, and asked if they would look at it without charging me the $165.00 an hour. He told me no, it's past the warranty. They charge too much, and don't understand why they wouldn't look at it to see if it's their cause without charging me. read more

It is so great to have a local, trustworthy and fairly priced place in the Antelope Valley. We have been taking our boats to Richard's for all services, for almost 10 years. They are always fair and do their work quickly. Its family owned, which is always nice. Definitely recommend! read more

Richard and Peter ARE THE BEST!!! We bought our Lance truck camper from them and not only was the price great their help and expertise was top notch!!! If you're in the market for a boat or an RV don't hesitate to check these guys out. We drove all the way up from San Diego to buy our truck camper from then... A++++++ - Gerry & Dolores Hazelton read more

Richard's Boat & RV Center - Our Lance truck camper - Boating Near Me - Lancaster, California

We recently purchased a northern lite camper From Richard's boat and RV Center. It was an incredible experience. The camper came in exactly as we had ordered it. The staff was extremely knowledgeable and helped us get to know all of the small details of the camper. We would highly recommend this company to anyone wanting to purchase a camper, trailer, boat, or anything else that they supply. They are genuinely professional and very nice people. read more

I was a long time costumer and had no complaints in the past 3 or 4 years experience with this bussines took my trailer 2016 Lance 2285 for roof service , slide service , replace power jack , wash detail etc drove over 60 miles for the service good experience with Tom but recently sadly had a really bad experience got a verbal quote for 1 hour job from Rick repair employee that told me he worked for Lance over 10 years and he knew exactly where the leak was coming from the outside of the trailer slide , I spoke to Richard on the phone two days before and he told me to drop off the trailer no parts need so I did stop with trailer March 28th Thursday around 12:30pm they were doing on lunch I totally understood but they told me that the service would be 2 hour and half over $500 when Rick told me 1 hour service I was not happy went to talk to Richard I believe the manager or owner and he was not helpful at all, matter fact very rude since I mention the work was not complicated at all because I was told by Rick the service employee .Richard answer was " if the job is so easy why don't you do yourself " Richard attitude was extremely rude and unprofessional since we are talking about principal and keeping your word as a honest man .. luckily to the RV community we have now mobile Rv tech and we have way more choices and better prices and convenience. . Richard's Rv Boat lost a client and I don't think they care . read more

This place is amazing. We just bought a travel trailer there and not only did we get a great price but the staff was extremely friendly and helpful. Richard and Tom made me comfortable with the trailer that I even mustered up the courage to tow it off the lot. Tom sat with me and gave me driving tips as we drove around for a bit. By the time I dropped him off I knew I could do it on my own. Thank you! I highly recommend Richard's Boat and RV Center. I will be back when we buy a boat and when we upgrade and I will tell everyone this is the place to go. read more

We had been looking for a Lance trailer close to home for a while and finally found one available at Richard's Boat & RV Center. Buying a vehicle can be a nerve wracking experience but Peter made us feel very comfortable, answered all our questions and did not make us feel pressured at all. He gave us a very fair price, no haggling needed, and made the whole experience pleasant for us. read more

If you like being ripped off and lied to go to richards boat shop the worst experience I've been through took my boat which was running fine last summer in for service never been there before tom did the walk around pretending to right all I was asking for down on paper full service and I wanted trim tabs fixed he called back after a week and gave me a big list of other stuff to fix it went from $1000 to $5600 that quick I said fix it got to keep everyone happy right went to Havasu 5 hrs away the number one thing I asked to be fixed wasn't fixed so upset took it back there he said he'd look at it 3 weeks later said anther $800 would do it don't trust tom he is a shister I ll never go back read more

Just bought my first truck camper from these guys because they were the only ones who had stock!! We made the deal over the phone and then I set up a time to come pick it up.very simple and professional no bullshit trying to sell me more stuff when I arrived. I'm very happy with my transaction. Thanks again peter for everything. read more

We purchased a used camper and although there were several issues with the price and the seller I would not have complained about it EXCEPT that we've just come to find out that the BLACK WATER TANK was about 2/3 full and the GREY WATER TANK was also 2/3 full! They could have at least emptied the tanks before selling us the camper The worst part is that we know the camper was sitting on the lot for months. I'm not sure if this is even legal, but it's definitely poor business practices. read more

The terrible experience dealing with such "kinda" service. I contacted to them regarding warranty case of my brand new Crestliner boat. Manager Tom doesn't answer the calls and doesn't call back saying he was busy. Working on warranty case (Crestliner) he was telling to the owner (me) many times that Crestliner doesn't pay the dealership for the warranty job. Why the customers have to listen that? So to me it was looking like he was asking me to pay them for job which has to be confirmed by the manufactory as a manufacture defect. Then after one part of my request has been finished I've been waiting for 3 weeks without any updates from the same manager. As soon as I have called him he provided an update without any excuses. This service doesn't care about customers (probably I was not a customer for them yet, but looking on such "dealing" with customer I will avoid contacting to them even in warranty case). The issue that they fixed came back again next time when I just used the boat after service. "Bring the boat to us again and we will see what happened". You will never know why the same issue happened again but you have to pay again and again. Think twice to buy new Crestliner boat in California with such a great warranty service. read more

Worst customer service I've had from any company i have done business with. They got 2 orders incorrect, they shorted me a $20.00 gasket, they won't make it right by phone. My disability limits my mobility. (Everyone ships items and takes phone orders these days) They should credit me on the gasket i was shorted. Or cover my transportation cost to drive 40+miles to them... Taking my business elsewhere.. Beware... read more

Dan is... a character. His emails come off very short and uninterested in helping you and his phones calls reassure that feeling. Dan should realize there are many places to buy trailers and boats, and for the majority of SoCal, driving the Lancaster isn't an easy haul. His attitude doesn't make me want to head that way at all. Business will definitely lack if he continues to talk to people in this manner, if it's not already lacking. read more

We had a great experience buying a truck camper from Richard's team. Tom and Peter provided all the information we needed over the phone, had all the paperwork ready when we drove up to pick up the camper, Robert did a full walk-through and answered all of our questions, and Matt was amazing at making sure the trailer fit our truck perfectly. These guys are professional and knowledgeable, with great customer service. Great experience and will definitely return for our next trailer and maintenance needs. read more

Horrid customer service. Ready to buy and salesman didn't even want to take the cover off. Found exact boat 4 grand cheaper in Madeira ca. This place is weak read more

Had a recall on the Dometic stove and Richards was NEVER able to schedule the repair and after a WHOLE year of claims from Tom and Richard ,after each time reminding them who I was , that they could not get the part and for my 2021 2285 Lance stove. The one good thing Tom did do was recommend I deal w/ Lance direct and once I contacted Lance service and after hearing my yearlong sagadealing with Richards , was not hesitant to bring me in and take care of it directly. Buy a Lance just be weary of your dealer. read more

Unfortunately the shop where I purchased my boat closed down and left this the only place to take my boat locally. The person who owns this place must be super rich cause they treated me like they didn't need my business. I had an item that was under warranty by the manufacture, I had already received the parts from them and, talked to them about sending a check for the labor cost. All Richard's was supposed to do was to remove the old parts and install the new ones. Well I guess that proved to be too much trouble cause the day after I dropped off my boat he called me and said he was having trouble getting ahold of the warranty person. (everytime I called him hey called me back within half an hour) Then 1 hour later he called me and said "he's at his whits end trying to make sure he's gonna get paid" so I told him I would take it somewhere else and so I did. I'm glad I did cause the new place was willing to help me and I will be making the extra drive out of town to take it elsewhere. I suggest you do the same. read more

TERRIBLE CUSTOMER SERVICE!!!.... I had my eye on this beck boat that I had been looking at for over 2 weeks now, so I decided to go and view it with the full amount of money that he was asking for. I got there and looked around I saw 5/6 people that were around helping one person so I was there about 10 min. NO ONE EVER GREETED US, NO ONE SAID HOW CAN I HELP YOU, NO ONE SAID ILL BE WITH YOU IN A MOMENT. It was like my husband and I were totally invisible! BUT I GUESS OUR MONEY WASNT GOOD ENOUGH DUE TO THE COLOR OF OUR SKIN. read more

Got a great deal on a new Lance trailer from Richard's! Dan was great to deal with, very helpful with no high pressure sales techniques. Richard spent several hours with us doing a walk thru, explaining how everything works. They even offered to let me store my trailer at the dealership, as I was having difficulty finding a storage space locally. Highly recommend this dealership! read more

I recently bought a new Lance 2185 Travel Trailer from Richard's and had a great experience start to finish. I drove 150 miles from San Diego bypassing at least two Lance dealers on the way. It all started with a factory tour, which I highly recommend. Dan, the main salesman from Richard's leads these on Wednesday mornings. He spent about two hours taking us though every part of the factory and answering a million questions. He seemed to have a really good grasp of the product. The factory tour reinforced my perception of the quality and durability of the Lance trailer. For me the extra $5k or so to buy a Lance was well worth it. After the tour Dan was the most low key sales person I have ever worked with. There was absolutely no pressure. We also really liked that he gave us the same price to order exactly what we wanted from the factory vs taking one from his lot. As for the price, it was the lowest we could find by a significant margin. Since there are no delivery charges, they have an unfair advantage. We ordered our trailer with $1000 down and the promise of a 6-8 week delivery. I was initially dubious about dealer financing, but on Dan's advice I gave them a try and got a better rate than USAA or my local bank. Yesterday I picked up the trailer and had a similarly good experience. Jeff gave me a very thorough walkthrough while Kyle set up the Andersen hitch. As a high volume Lance dealer, they really knew their stuff, and Kyle took the time to not only put on the hitch, but to measure the drop on my tow vehicle and dial it in until we had a level ride for both the trailer and tow vehicle. I would not hesitate to use them again. read more

First time buying a Trailer and it was a breeze. The sales associates were so friendly and easy to work with. I highly recommend their business. read more

We store our fifth wheel there. It's been there just a month and has been broke into at least 4 times! We will be moving our rig ASAP!

We recently purchased a 2019 Lance 2295 Travel Trailer from Richard's Boat and RV. Dealing with Dan and the whole staff was a wonderful experience. Dan answered my calls, answered my questions, and gave me great advice! NO high pressure as with many RV dealers. Richard's RV is a Mom and Pop RV dealer that provides the best products and the highest level of service. I see a couple of negative reviews on Yelp BUT you must understand that an unhappy customer will tell at least 10 people of his problems but a happy customer may not tell anyone at all!! FYI, I drove from Montana to get this trailer and would gladly do it again if I buy another Lance trailer! read more

In August we purchased our Lance travel trailer, model 1985, from Richard's Boat & RV Center. Dan Corley was our salesman. He asked several questions to find out what our needs were. Originally we thought model 1995 was what we wanted. But he pointed out that the model 1985 has a larger bathroom which you can dress in. The staff, Dan, Richard and Tom, were very friendly and helpful. We feel we have the right RV to suit our needs. Thanks Erv Lemke read more

Bought a boat awesome customer service the entire staff was very helpful and answered all our questions. Would recommend my friends and family. Drove out from Paso Robles and it was well worth it pricing was great. Thanks dan and team read more

From start to finish, the process of buying our new Lance travel trailer was simple, stress-free, and enjoyable. Both Peter (finance) and Richard (owner) were friendly, ready to assist, and went the extra mile to make this process a breeze. Peter offered advice during the finance process but with a no pressure attitude. Richard did a very thorough walk through and made sure we had everything we needed. In addition, they both wore masks which helped us feel a bit safer during these times. The service staff were also friendly and helpful. Overall, we will be there to get service and buy again if we are in the market. read more

Outstanding customer service, and support! Staff were all very friendly, helpful and patient! Thank you ~ excited to try out our new travel trailer! read more

Came here to look around at some boats .guy laughed at me like . Oh yea go take look we might have something for u . 2 days later I bought a boat from private party . I show up in a brand new truck he still looked at me like I was broke . You just lost a sale read more

My husband and I came here to pick up our new Lance 1575. Our trailer was ready for us when we showed up and they even had the AC runnung so that it would be nice and comfortable as we did our walk through. Jeff walked us through the trailer and explained everything to us. He was able to answer all of our questions and was very knowledgeable. He was a pleasure to work with. We experienced the same treatment with everyone that worked there. Dan had all of our finance paperwork ready for us! It was a very quick and smooth process. Finally we worked with Tom. He gave us a nice discount on a satellite dish. We were given complimentary shirts and were even offered pizza that they were all having for lunch. Just a very nice group of guys. This was by no means a quick drive for us, but we would make the trip back here before going anywhere else after our experience. Thanks to all of you for your help! It truly was a pleasure! On a side note, there is an adorable little dog who is apart of the group. Being dog lovers, we absolutely loved that ;-) Thanks to everyone! You were all great! read more

Richard's Boat & RV Center - All of the guys were friendly and helpful! Thanks again :-) - Boating Near Me - Lancaster, California

Bought a used boat there, great deal, awesome boat, friendly helpful staff. Tom and Richard are great. What else can I say, I won't go anywhere else! read more

Richard's Boat & RV Center - 24ft. Bayliner - Boating Near Me - Lancaster, California

TERRIBLE CUSTOMER SERVICE! Came to look at trailers and were completely ignored by salesmen until we went into the sales trailer and had to awkwardly wait until we were finally acknowledged. The salesman seemed to be annoyed that we were asking for information on a trailer. We had questions about tow weight and what was safe for our vehicle to which his response was "well I'll sell you whatever you want, you're the one responsible for lugging it". We left shortly after feeling like our business was completely unwanted. He never even asked for any contact information to get in touch with us in the future. Bad business practices. read more

We just ordered our first RV travel trailer from Lou and Dan at the RV show in Pomona. Just cannot tell you how pleased we are with our experience in making this rather big purchase. Both Lou and Dan took time to answer our many, many questions. Lou walked us through every inch of our trailer model explaining every part as we went. He and my husband even got down and went underneath so he could explain the dual axle suspension. We were able to sit and customize our trailer to fit our exact needs. There was no pressure to add extras we knew we would not use. Dan walked us through the paperwork and it was a pleasure. Seeing our name up on the "board" was such a thrill. Side note- The fit and finish of Lance trailers is far superior to most every trailer at the show. Don't hesitate to check them out. You will be so glad you did. read more

Horrible customer service. Dan is a butthole. We went to all kinds of RV places and this guy just wants to sit on his butt and doesn't like to talk to customers. He seemed judgey of my husband and I who are young. He's a judgey old man and needs to learn customer service that's why his competition is making way more sales than he is and that's exactly why we fell in love with a trailer there but don't want to deal with Dan at all rather do Bobby's Rv or Rv place in Acton which Rick is super helpful. We took our business else where. Dan learn some manners, just because we are decades younger than you doesn't mean you can laugh and be rude to a young family. read more