My baby had to get his wisdom teeth out (as well as a few others) & I researched this provider…read morefirst. He was amazing from the consultation to the surgery and even after that. They explained the process & were very friendly. Even before leaving, they had us watch a video as to what to expect post-op & what we would have to do for him. They called to check on him the next day & were always willing to help us when we called back with questions. I highly recommend this oral surgeon's office.

Excellent doctor and staff with a small practice that has a personal feel. My son and I have both…read morebeen treated by Dr. Truitt and we have absolute trust in him.

I asked the office manager about their dispute process, this is when Dr. Stoner walks into the…read morefront office and is defensive and rude when I ask him about my concerns. My first concern was why a treatment plan could not be developed before a cleaning as two months between a cleaning and procedure did not make sense to me as he said he couldn't tell me anything until a cleaning was done, but after two months my teeth would not be clean anyhow, so what was the reasoning behind this logic? My second concern was the billing for today's appointment as Medicaid only provides a limited amount of money ($500) annually and I would loose $200 of that $500 for today's less than 30 second look and no answers or plans to any of my questions or concerns. I then asked why he did not do a periodic oral exam, as described, but only looked at my cracked incisor for 20 seconds? His attitude during this conversation was very defensive and he was extremely rude, almost to the point of yelling at me. I asked the office manager for a printout of todays billing as I would be filling a dispute with my insurance company and would not be coming back to his practice and she says why does it matter as benefits don't roll over which means I would have to use my 2021 benefits and it's not coming out of my pocket anyhow so why should I care? So they want $200 of my 2020 benefits for doing nothing today but looking in my mouth for less than 30 seconds and then want me to use my 2021 benefits for the same thing (nothing) they did today! At this point Dr. Stoner says, and I quote "Good luck finding another dentist that takes Medicaid, not many places do as people who are on Medicaid are all pains in the ass." I was shocked by this statement! A professional, licensed, established doctor just basically implied that people on Medicaid (poor people) are all horrible patients because they question the bill and treatments, or in my case, no treatment at all. As if all of us on Medicaid should just shut their mouths and don't question poor service. I have been affected by covid and had to go on Medicaid and made today's appointment months in advance to use my 2020 benefits only to be billed $200 for NOTHING and then being told I am a poor person that is a pain in the Dr.'s ass and that I would have to use my 2021 benefits for what should have been done today! In summary, I was not treated well by Dr. Stoner, he did not address the reason for my appointment at all, verbally harassed me, and did not perform the service's that were billed and I was discriminated against because I am on Medicaid. I was made to feel like I was less than nothing because I am on Medicaid, shame on Dr. Stoner. I was told he is retiring, which I feel is great for the community so no one else has to deal with his attitude of dealing with "poor people" on Medicaid that are a pain in his entitled ass.

This was the WORST experience! After months(Covid-19) of…read moredealing with pain of lost filling and cracked tooth, I was finally going to be seen. I made certain to be very forthcoming about not having dental care for several years, along with the fact I have gum/tooth hypersensitivity. This dentist was sarcastic and totally non-empathetic. He thought his remarks were humorous I suppose...maybe he should try a career in Stand up Comedy. His Staff however, FAR outshines him, professional and caring.

The office experience was really bad and disorganized they lose track of schedulings, questionable…read moreupsell and lack of procedure.

I love this dentist. If there was a 6 star option I would give it to this place. Yes, sometimes the…read morewait can be a little long, but it's worth it. Dr. Dhakar is trustworthy and kind. He takes the time to answer all my questions and dive into things I don't understand. One thing I really appreciate about him is his honesty. I came to his office after a bad experience with another dentist. The other place wanted to charge me a ridiculous amount for a cavity. When I got his opinion on the cavity he laughed and told me what they were doing was unnecessary and more of a preventative measure. He said what the other place saw was very early signs of a cavity. He told me if I continued to take care of my oral hygiene, no cavity would come from that spot. I love the dental hygienists here too. There is one that always makes me laugh and feel incredible. She compliments my teeth and always picks the best flavors for the polishing toothpaste. The woman at the front desk is sweet and quick. She finds the best appointment in a matter of minutes. She is also quick to resolve problems over the phone. If you're looking for a great Dentist, come here!

This practice is well organized, personal service, professional yet personal. Can't be beat!read more

I've been a patient for 30+ year; my children until they moved out of the area. (20+ years.) The…read morepractice has undergone many changes over the years all positive. Over the years we never missed an appointment, and I have always paid the day of the appointment. Recently, I missed my appointment. I understand that a missed appointments cause the practice time and money. However, as a 30 year + patient, and always paying at the time of appointment, I would 've appreciated grace. I will definitely pay the missed appointment fee, but I think I will now be looking for another dental practice.

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

After 20+ yrs of being a patient at VA dentistry today I quit their practice. Seems as if office…read morestaff when you call to cancel an appointment decides to cancel not just that one but another for 2/26/2026. I only asked to cancel an appt for 10/14/2025. So when I showed up today as it was on my calendar I was informed that I didn't have an appt. Took time to rearrange my day for this appointment. Walked out seething . Called asked for office manager who did call me back who tried to explain and twist it like I canceled my appointment... didn't feel like I was given a true apology. This wasn't my 1st time with appointment issues. I suppose when your business is so large and have numerous locations and long waits for appointments that quality of customer service goes down the drain. Customer loyalty too isn't important either. Well I won't be recommending you anymore in the future if anyone asks me for a dental group. You can say what you want but trying to be a spin doctor and lay blame on the customer when your staff assumes to cancel future standing appointments without asking and confirming is INEXCUSABLE!!!

I don't really write reviews but I think I should on this for the patient and for the Dentist to…read moreknow if they are getting what they paid or think they are paying for: was a client of this Dentist Office for years, about 10-12 years I would say. All was well, even saw the transition of the main dentist son come aboard and being a father myself was great to see this from a Legacy perspective. In the last few years the quality of the people in the front desk, main the office manager has not only shocked me, but sad to see. My situation was this: I am a business owner and travel more at certain times, I have conveyed this for years as a patient/client relationship kind of deal: wife and kids visit this office, oh and also in-laws (they have recommended me to this office) so has been maybe even 20 years of family going to this office I would think, back to the issue: I go to an appointment and while sitting there was told hey, can we reschedule you for another date, I am a make lemonade out of lemons kind of person, so ok no problem, now have I missed some appointments due to travel time, yes, but would pay the $50 on top of co-pays. One day in speaking with the office manager she with a nasty energy said I can't make any appointments for you, I asked why and she stated that John does not want you as a patient, I was shocked and dis-belief, due to the relationship for years, it's not that dentist can turn anybody away, but for me whatever the reason was for was never discussed as hey, you missed 2 appointments and these are our rules, was a bit disappointed to see a business office handle this situation that way. One the office manager could have made the situation a situation that could have caused a bigger issue by the way it was handled, 2 the trust is broken by the way it was handled and now the office may lose 6 clients, due to one conversation that could have been had, sad to see, I hope the office manger does not destroy them or cause a major issue there

Greetings fellow Yelpers,…read more I don't live f/t in RVA but visit frequently as my daughter is a college student here. While Airr BB'ing in their neighborhood a year or so ago I came across the JK DDS office in a lovely house converted to dentist office on the corner and needed a 'clean and check' so thought why not give them a try. Fast forward to yesterday I had a small pain, (popcorn kernel emergency : ) I wanted them to look at and they immediately worked me in first thing in the morning and quickly took care of the issue. I'd like to give them a proverbial 'shout out' for a friendly warm genuinely kind and compassionate staff ~ from the front desk to the hygienist to the Dr to check out ~ this is a First class operation. 2 thumbs up 5 stars! If you're ISO of a lovely comfortable place to take care of your family dental needs this is it. Scott

I am admittedly a terrible dental patient. I jump out of the chair at every sound and get nervous…read moreabout even stepping foot in the dentist office. Dr Rose always takes care of me like I am family and works with me through it all. He always spends extra time making sure that I don't feel a thing. Finding great medical professionals can always be challenging but if you are searching for a great dentist, look no further! You have found the one!

Graham Rose has unscrupulous business practices. He used a classic bait and switch. I called for a…read morecleaning. The last one I had was only 3 months ago, a "deep scaling" cleaning that I paid for out of pocket in NYC where I've lived for many years -- during a visit home for the holidays. I wanted to use my dental insurance before leaving Richmond. If I return, it won't be until the end of the summer. I was very clear about what I wanted when I made the appointment. And the receptionist said that was what my insurance would pay for. After taking my insurance information and looking at my mouth, the hygienist (and the DDS) refused to clean my teeth. They wanted me to pay out of pocket for the same procedure I just paid for in December. In the meantime, they just used up my 6-month dental allotment. Stay away from these people. If you call for a cleaning they'll make an appointment, take your insurance, and give you nothing for it. And then there's nothing you can do, except write a review on yelp. So consider yourselves forewarned!

Dr Ali and her staff have been amazing. I have had problems with consistent, worsening teeth pain…read morefor about 9 months. It was making talking difficult, a real challenge to my work as a teacher. Dr Ali was the first dentist I saw who offered several possible treatments. The remineralization paste she prescribed and day guard has been steadily improving my condition. Dr Ali has taken the time to discuss all treatment options without pushing anything. Her office has been very polite and thorough in explaining the billing and costs upfront before any treatment was approved by me. Highly recommend

Came in for one tooth extraction and left with a $1,120 billed to my insurance. I trusted this…read moreDentist when she talked me into doing this new PRF treatment since the tooth being extracted was near my sinus cavity and telling me it would be covered by insurance. It was $420 just for that needless procedure Not covered at all. Just ridiculous. Came in for a tooth extraction, left needing to pay $553 out of pocket...