I've been to a lot of mechanic shops over the years, and Terminal 15 is hands down the best…read moreexperience I've ever had. They're fast, reliable, honest, and completely transparent throughout the entire process. I never feel like I'm being sold something I don't need, they take the time to explain everything and always have my best interest in mind. Danny has been especially great to work with. He's always willing to help, answers all my questions, and genuinely tries to find me the best deal possible without cutting corners. That level of customer service is hard to find these days. They've earned my trust, and that's not something I give out easily. I'll be bringing all of my vehicles to Terminal 15 for as long as they're in business. If you're looking for a mechanic you can actually count on, I can't recommend Terminal 15 enough. Five stars!

Great Service and Price ... AC Service in the middle of Summer ... Terminal 15 was there for me …read more Appreciate it !!

Service requested is Tire change and affordable. nothing special Normal service. overall it was…read morenice should try if you want an affordable repair

Trusted neighborhood auto service. Kind, fair, I always recommend them to friends and familyread more

Very straight forward and honest folks working here. I brought my car in to get my AC evaporator…read morereplaced. Huggins Honda diagnosed it for me but wanted to charge me an arm & a leg for labor. I called around and Callaway's quoted me a fair price. Need a ride home after you drop your car off? No problem! They have a dedicated associate that will drop you off and pick you up. When I picked my car up, the price they quoted is the price they charged me. No random charges/surprises/gotchas. They didn't try to up-sell me or try to get more money out of me. I highly recommend this place if you need your AC fixed. They also stand behind their work with a 12 month/ 12,000 mile warranty (no extra charge).

since they had a change in personnel two months ago service has gone down a lot. repairs are taking…read morelonger and appear to be very short with technicians. While I have been pleased with the work done over the last 20 plus years i may have to find a new repair shop

EDIT: 6/3/24: Spoke…read morewith Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed.

I took my older Subaru to Ichiban after getting an expensive estimate someplace else. They…read moreinspected my car and discussed all the recommended repairs with me in detail. Once they began work, Ray kept me updated about progress with daily phone calls. I had most of the recommended work done and still walked out with a smaller bill than I would have had paying for one of the two repairs at the other place. I'm very happy with the work they did and will be giving them more work in the future.

Scammers. Sold me a control arm replacement service but only replaced one. I have since had FIVE…read moredifferent mechanics tell me the control arms were never done correctly. I went thru a set of $1300 tires in the 3 months following the service because bad control arms cause rapid / uneven tire wear. And the problem has cascaded into several others. They have since refused to honor the 2 year warranty altogether. Several other recent reviews detail similar experiences.

This place didn't meet the standards they claimed while supposedly repairing my vehicle. They did…read morenothing but take my money. The invoice stated they had replaced the parts supposedly repaired & they stated that an alignment was done ! Never had a spec sheet of said task... So i picked up my car which wasn't worked on they sent me a picture trying to convince me that a mechanic was working on it.. Its amazing how the mechanic looked so clean..my car was still pulling to the right so i went to Firestone & they inspected my car & verified that these parts weren't changed and the power steering pump wasn't changed the fluid was black & it cause my alignment to pull to the right.. So i had firestone fix it like it should've been from these modern day grifters. After speaking to this lady on text she actually lied about the services performed & it was a blatant lie & its on record she refused to talk after that ... I hired a lawyer & I had sworn statements from Up standing mechanics that can verify Family Auto didn't perform their job i don't care how long it takes i will see them in court & they definitely will pay 4 times the amount of the price i was charged.. See you in court Family Auto......

I dropped my car off the day before my appointment. I received a call early the next morning, was…read moretold that the repairs that were needed were covered under warranty by dealer. Great work, quick, and honest. Saved me hundreds of dollars. Take your car here if you value a clean shop with efficient employees.

Just had these guys replace the radiator on my truck. Excellent job, quick, and reasonably priced!…read more10/10 I'll be back in the future!

Honesty. When questioned they circle the bandwagon and never gave a direct answer. They expected…read moreyou to be unknowledgeable about car issues and insisted on doing diagnostics even though you already done that and provided them with data.

If I could give 6 starts I would. It's hard to find an honest mechanic but Jeremy is here to save…read morethe day and restore your faith in that there are honest mechanics out there. Look no further! They provide great customer service, upfront-honest-and-fair pricing. When they give you an estimate and a length of time to repair they are spot on. He's got my business and everyone I can send his way.

I can't say enough good things about Express Lube and Car Care in Haltom City…read more On a Sunday afternoon, our car broke down while my family of 6 and I were traveling and still five hours from home. To make things worse, at one point we even locked the keys inside the car. It was one of those days you just don't forget. The entire team stepped up in a huge way. They helped us get the car unlocked, made multiple trips to the parts store, and even stayed late past closing on a Sunday evening just so we could get back on the road and make it home that night. They were so patient and kind with us -- especially with our kids -- which meant more than they probably realize during such a stressful day. What really surprised me was the bill at the end. With all the extra effort and the situation we were in, they absolutely could have charged a fortune. Instead, the price was more than fair and honestly much less than I expected. If we lived anywhere near Haltom City, they would be our go-to shop without question. Truly good people who care about their customers. Highly recommend!

I went to take my wife's car to get her brakes checked. There Marcus told me that the car needed…read morenew brake pads and rotors for both the front and back. The total was amounting to $800. However, he said the front are worse so if I wanted to come back and get the back changed later then we would throw in a free oil change. I was like wow he is doing me a solid... well absolutely not. The next week we took the car back only to be told that the rotors were fine and that Marcus was fired for lying about car issues just to generate profit for the shop. I was completely shocked. As we were about to leave another rep told us "I was the one who changed the front brakes and rotors, it does need it." We told this rep that we were just told the opposite! He then looked like he was caught in a lie as he made sure to come up to us while the other rep who told us Marcus was fired was not in sight. ABSOLUTELY AVOID BRINGING YOUR CAR HERE. IF I COULD GIVE 0 STARS I WOULD