I have been a patient at this facility for nearly 20 years, most of which were excellent! Over the past few years, since my doctor's nurse retired, the attention to patient needs and response to both me and my pharmacy contacting them has gone downhill. With my Nephrologist retiring at the end of the month I am not holding out a lot of hope for patient care. As a transplant patient, I deal mostly with VA Transplant at Henrico Doctor's Hospital, and their quality of care has gone down the crapper the past few years as well. If you live in the Central VA region I would suggest doing your due diligence before choosing either Richmond Nephrology or VA Transplant at HDH! read more

I am a new dialysis patient and I had a question about being able to take a certain medication. I called the office 6 times over 2.5 weeks, left messages with my providers assistant and had zero callbacks. I finally called to talk to a nurse and was met with the most rude assistant I have ever dealt with. Instead of at least taking my question via a message to my physician, who writes all my orders and directs my dialysis, she tells me I have to go through the dialysis center. I have never seen my physician at my dialysis center. I asked that my question go through my physician and she refused. I asked why it didn't warrant her calling me back to at least let me know and she told me I didn't listen to her voicemail well enough. Absolutely terrible patient communication and relations. read more