If you notice, most of these reviews are old. This place used to be Family Physicians of Chester,…read morebut those doctors have retired and it is a new practice in the same building. My father sees NP Kim Plummer. My father is 76 years old with congestive heart failure, diabetes, and chronic lymphocytic leukemia. In November of 2022 he got very ill with a virus (dangerous for a cancer patient) & ran around 103 degrees fever for three days while we tried to get in touch with NP Plummer. After the fourth day, we finally got a phone call back (after talking to the answering service in Ohio). She told the answering service to give her about 30 minutes to call my mom back (she was the on-call doctor & it was 6am. We were ready to take him to the hospital). When she finally called, she told my mother, in a very impatient manner, that she had already called in a prescription for my dad two days ago. No one in the office, including NP Plummer, took time to inform my mother of this. When mom told NP Plummer no one had informed us, Plummer's response was "I did my part". Apparently, bedside manner was not a course she took in medical school. Don't go here. Not only is she dismissive and uncaring, but the office is completely unorganized and obviously has communication problems.

If I'm in need of a doctor this is the place I go to. They accept most major health insurance…read morepolicy's. They have several doctor's that work here and a friendly staff. They can handle most of your illnesses or whatever else ail's you. I hope you don't need to see a doctor,but if you do give them a shot:-)

Dr. Rowe has been my "last" doc for over twenty years! He's the best in the bizz! He delivered my…read moredaughter, and now she's grown up and married and she sees him too! He is the perfect balance of personable and professional. He makes his patients feel at ease, he's cutting edge and he's respectful. He always remembers the details of your visits, even the exchange of pleasantries. He asks about my hubby and son, out vaca a, etc. and vice-versa. No beating around the bush, at this point he's almost like family... but not in an icky way... lol. The office staff is courteous and the check in/ check out process is streamlined. They have those newfangled patient tablets that are easy to use. Gone are the clipboard days with pages and pages of info to fill out! My appointments run on time with no waiting. I hope to continue as a patient here for many annual check-ups to come! Dr. Rowe rocks!

Did not keep up with information on chronic interstitial cystitis or my care. Totally different…read moreexperience with VA Womens Center

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

The most horrible care. Incompetent staff from administrative to food, top to bottom. I cannot say…read morestrongly enough do not treat there if you value your life! I was never so grateful to walk out the door as I was to leave this hospital. Billing me rather than my insurance. I was told by their records company that they have no medical records for my treatment and I was inpatient for 5 days after surgery! I tried calling administrators and couldn't get through to anyone. Apparently they just don't care what patients think and definitely not about how they feel.

Well, besides their requirement that you have to have cancer, this is a great place to go. I have…read moreonly had cancer once but the service is absolutely outstanding. The staff is either a team of angels or were trained by Chick Fil A. They are kind to every single person...even the ones who are surely a pain. My personal treatments were not bad, so to me it is like visiting a spa. They will bring you a warm blanket that feels like heaven and will bring snacks and treats per your request. I feel very spoiled here. The staff is meticulous about the medical details and genuinely seem to care about every single person. Some people can be jerks but they handle them with caring words and kindness. My nurses were Jean and Jenn and I would highly recommend them though everyone here is excellent at this. They are very special people and they will forever be remembered. Dr. Vanlandingham is extremely knowledgeable and very helpful with her advice. While I hope you never need to go to VCI, I hope you will remember it for you or someone you know ever is faced with a C diagnosis.

The staff at VCI makes the process so much easier. Everyone is so kind, from the ladies up front…read morethat know my name when I walk in, to the lab that NEVER hurts you at all, to the ladies in the infusion center (shoutout to Jen!) and the Drs are amazing.If you have cancer, this is the place to go!

I'm a doctor's nightmare. Phobic in an institutional setting, fanatic about personal sovereignty,…read moreand suspicious with the strengths and errors of others. Yet, I was well served by two physicians in this practice, one a vascular surgeon for blood-clot issues and the other (Dr. Michael Rose) who did an small, but important outpatient procedure as a diagnostic and preventative measure. It is true that I am also married to my favorite physician at Surgical Associates of Richmond, but my review is strictly due to how the staff, physicians, and procedures impacted my life at the time I received services. They were efficient, responsive, empathetic, humble, and kind in their work. Highly recommend.

Christine M. Bouchard is the BEST doctor. No one wants to have to go have the ol' rectum checked…read morebutt.. If and when you do, this is the doctor everyone should see. She is empathic, explains everything so you understand, she gives an exam that doesn't leave you feeling violated and her office staff especially Sara, is helpful and will actually call you back right away if she's not there! I've seen so many colorectal doctors in Richmond, and most of them are cold and abrasive, NOT the kind of doctor you need in such a vulnerable time. Stay away from anyone by the name of Vornberg in another practice. Anyway when the time comes, Bouchard is the one, trust me