Do not book here what ever you do!!! Mold on the walls and ceiling, water damage, foul Oder, broken lights, tv did not work, phone did not work, bathroom door would not close, shower was disgusting and covered in mold. We found this on a travel site as a 3 star hotel and we arrived to late in the night to leave and find another.. One of the worst rooms I have stayed in ever. Will never stay there again. read more

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We checked in and check out as soon as we got the room. The halls and stairs smell like urine. There was dead bugs on the floor in the room. The bed linens are filthy. One side of the rooms electric didn't work. The bathtub was discussing. There was mildew on the ironing board. My kids turned on the tv and it had one channel. The chair in the room was filthy. There was sticky stuff on the night stand. I was told to call hotel.com for them to call the hotel and tell the hotel to allow me to to a full refund. It was a long process but I got all my money back. Do not stay here! It is not sanitary!! read more

Richmond Suites Hotel - Hotels Near Me - Lake Charles, Louisiana

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We were booked a room that was not cleaned. Bed was unmade, trash in trash can, and a key card on the sink. The second room we got was not in the back but still gross. Stains all over walls, toilet stuck after flushing, pool was green, and overall it was rundown. The lady that was working was very friendly. Ensured we got the military discount. read more

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Well booked this place seeing photos online. The pictures were great but the black mold in the tub and toilet along with the 2 bullet holes in the door and burn marks on the stained bed and carpet just weren't in the pictures. Asked for a refund because the health department should close this slum down and they refused. So we left fearing for our lives and health. This is a 5 star dump and 0 star place. If you obviously enjoy gun fire while you try to sleep and black mold poisoning book this place. read more

I have stayed at this hotel for the last 3 weeks and in one word.... EXCEPTIONAL! I prefer to stay here whenever I come to town, on work contracts. It is very safe for me and my vehicle and I enjoy seeing the families having breakfast together in the morning. The towels and trash are daily unlike other hotels charging a weekly rate!! Also the breakfast.... I never miss it! Sausage and over easy eggs, toast, waffles, bagels, apples, oranges, bananas, muffins, yogurt, OJ, apple juice and of course Premium coffee! The rooms are clean and quiet with all my TV channels to watch and coffee in the rooms. Also I like having a microwave for my popcorn and the mini fridge is perfect for me. Last and most importantly the people that work here are the nicest, warmest people you'll meet in a Lake Charles hotel!! Just a big family. read more

Dee, the night auditor, is phenomenal. She was so warm and welcoming, after we'd been turned away from two other hotels for being off the road after 3am. She made my son and I so comfortable and our experience beyond any expectation we had. Thank you soooooo much for welcoming us like family. Will recommend this hotel to my traveling friends based on my experience with dee alone, but the room was super nice too read more

For the price this little gem was very nice! Our king suite had a living room and cute kitchen. The bed was very comfy with great pillows and clean, like new sheets. Carpet looked new too! A few additional updates could be added but it is staffed with super friendly folks. Great place to stop over if you are seeking a nice and clean place at a great value. I saw a few a bad reviews and we usually steer away but really wanted to be budget minded. It was a win! read more

This was the cheapest spot in lake Charles for the night, honestly, I saw these reviews, I was starting to regret booking there, but honestly that place was better than what I was expecting for the price. Our room was clean, you can tell the place itself is a little dated, but everything was clean. They had free breakfast. Definitely would stay again. read more

Y'all! This is the comfortable motel you're looking for! Clean, comfortable, affordable (find a cheap rate for them online and they will match the price at the desk), very friendly front desk, quiet, cozy beds, safe location. We have been traveling on motorcycles for a week or so and we have stayed in some gross motels on the way and this one was a nice price ($70 with tax for 2 queen beds) and such a relief because it was so quiet and clean. We parked our bikes right in front of our room and slept like a princesses. The shower kinda sucked, tbh. I let it slide because I wasn't as dirty as I was tired. read more

Came down for the weekend. My son is very asthmatic and we can not stay in a dirty place. There were a few things out of order but the initial stay was awesome. House keeping guy was amazing and very helpful. They keep the place clean as far as our section. Breakfast over the weekend was amazing but on Monday morning it was a little skimpy. I can not complain at all. I'm use to Marriotts and luxury hotels but this was like a little apartment. I enjoyed it and will definitely come back. They respond well when you ask for something or need something and they are very professional. read more

I wish I could give this place no stars. I booked on-line through Expedia and this was the most "decent looking" hotel left in Lake Charles for Memorial Weekend. The pictures on-line didn't look bad. It was a bit dated but, was still looking to be like the best option. It has a great location right off the exit of the highway but, that is where the good stops. We pulled up and when we got to the door there was a sign saying remove all hoodies and you had to be buzzed in. Um first bad sign. Then the reception people couldn't find our reservation but, then finally did. They were messily dressed and rude rude rude. They make a copy of your ID and then showed us on a map which building we were going to be in. The lobby is the nicest part of the place. The buildings closer to the office didn't look too bad but, we proceeded all the way to the back left of the complex. My guy went in to check out the room while I waited in the car seriously too afraid to get out. In the 5 minutes he was gone I watched a drug deal go down and a prostitute make a transaction and proceed into someones car. I didn't see the room but, my guy said we can't stay here it's a safety issue. I couldn't disagree. It was supposed to be a non-smoking building but, he said there were cigarette butts all over the hallway and empty beer bottles and it smelled. He also said the keypad for the door was ripped off and taped to stay open. We called Expedia and explained the situation and they were able to make contact to the hotel booking person and canceled our reservation and gave us a refund. We decided to give the keys back so, we wouldn't get charged or anything and I waited in the car. The reception ladies response was "You can't just leave we have a policy for this and we can move you to another building." He declined and told them we already fixed it with Expedia. We drove 30 minutes to a safer and nicer hotel. There are definitely people living here month to month and the pool pictures must have been from 20 years ago. Do yourself a favor and find something else even if you have to stay outside the city like we did or pay triple what you would here. Honestly they are charging way too much anyway. read more

Holy crap this place is terrible. Room was absolutely disgusting. Comforter had "white" stains all over it. Room smelled like an old RV. Bath tub had 3 inches of standing water. Friend in other room found bar of soap covered in small curly hairs. Sliding glass door was secrured by metal rod that was an inch too short so anyone couls break in. Nightmare of a situation. read more

If I could have given no stars I would have. The WORST experience . When we got here to check in the girl was just talking on her cell phone barely acknowledged anyone. Finally we got our room, the balcony door was wide open and the key did not work. We went to the front desk and told the young girl of the situation. She issued new keys and explained the room was "just cleaned". We go back go the room IT WAS JUST PAINTED. They left the furniture up and the room a mess. There was even still buckets of paint, the brushes and a ladder in the room. I will never recommend this place at all would rather sleep in our car. read more

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WORST EXPERIENCE EVER! DO NOT WASTE YOUR MONEY! If I could give negative stars I would! Booked on Orbit which showed 2.7 - 3 stars. Decent enough for a nights sleep. Apparently Louisiana is not very pet friendly. Website says they are and they charge a $25pet fee. Get there they stated they raised it to $50. Ok fine. No suites for pet owners. Cleaning ladies were smoking while 'cleaning'. Water stains on floor, ceiling, lamp shades. Black mold in the ceiling. Fire burns coming out of the plug-ins, on the phone and chair. Bathtub had leaky faucet and so disgusting no way I was going to get in there plus has cock roaches and the freezer had pink ice frozen at the bottom. Still just one night just sleep with clothes on, on top of the bed. 11pm parking lot party begins with drinking and loud music. That did it. Packed our crap headed for office. Would not refund me. Told me to talk to Orbits. Then lady states that 4 or 5 other people complained about the party but whatever. She laughs at me as I'm leaving. read more

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This is the WORST hotel experience of my boyfriend and I LIFE. It took an hour for us to check in because the room wasn't ready. The linens were dirty and the TV was from 1980. We called for room service and left to the casino and came back and the maid left the door open!!! We were gone for 8 hours and when we called the front desk to tell them we were given clean towels and the trash was gone but nothing else was done and all the said was sorry WTF. The sliding door to the porch area wouldn't lock and we went to the bar/restaurant and had to beg for service because we were being completely ignored. I forgot to mention the toilet wouldn't flush DON'T EVER STAY HERE!!!! read more

WORST HOTEL EVER!!!!! Do not stay here. There is not a front desk person at all between 12pm-9am we got in late and were unable to get KEY CARDS to our room! The machine was broken! The bed felt like a rock. There was no shower amenities in the bathroom. And to put the nail in the coffin.. Some rude women called our room at 9am to make sure we were leaving by 11! I have no clue how this place is in business. Spend $5 extra and stay at the Quality Inn and Suites. read more

We checked in pool closed. Got a room with a sofa sleeper. The sleeper was broken my grandson has to sleep on the floor. They offered to switch rooms, I should have. TV is as old as me and it doesn't work at all. Wouldn't stay again sorry, staff friendly but would find another place. read more

Checked in the two ladies at the desk very nice the next ones were very rude they bring towels not toilet tissue yoy have to go the office and ask for it while the maid tells the lady at the desk i gave them tissue no mam you gave us towels they don't clean the rooms but once a week on Wednesdays they tell you were the dumpsters are located to bring your own ttrash out most every one here has been displaced by the storm Harvey while fema is paying for most of the rooms but mind you the hotel is getting their money breakfast every morning with eggs sausage walffles cereal fruit yogurt until the house keeping staff coplains about the guest now it's instant oatmeal orange juice and apple juice and coffee they cut the milk eggs and sausage out unless you are a friend then they will bring you sausage in a bowl covered so other guest can't see it I don't recommend anyone staying here read more

Checked in after a long day of traveling and being at the Emergency Room for 7 hours to very rude people at the front desk. Black lady with red hair was not friendly at all. Won't be back here again. Room was nice, but I would be happier if I was treated better. Wouldn't recommend this place ever. read more

HOTEL OF HORRORS! What was to start as a nice family getaway began in horror upon check-in at the Richmond Suites Hotel - Lake Charles. Richmond Suites paints the perfect picture of beauty on travel websites .i. e. nice rooms, and being a thriving destination for many while thriving it is not. To start we booked our rooms back in January for the weekend of April 28, 2017. We reserved the room with the supposed general manager Yolanda Boutte (who was conveniently never available when calling or visiting the front desk). My mother-in-law, Godmother, Aunt and other relatives arrived Friday the 28th to find the requested rooms were not granted and a baseball event which caused overlooking. In other words, we were bumped because we were going to be paying a cheaper rate (money talks). The staff was very uncooperative and continued to refer us to Ms. Bouttee no-one knew any information as to why we were bumped and failed to provide any district office information; they are privately owned and would not provide that info either. The room assigned to my mother-in-law was on the second floor in a hotel with no elevators. Mind you my mother-in-law is months from being 70 years old. The staff offered to help with her things but that would not work for the remainder of the stay. Finally, a new room assignment was given with a broken light in the restroom that had to be fixed, mold on the ceiling of the restroom, rust in the tub, and a rusty hinge on the bathroom door. On the second day, we arrived (29th) to being bumped and being assigned to a different building despite the reservation request. We canceled our reservation immediately. On the morning of the 30th, my mother-in-law had trouble getting back in her room another guest (MS) informed my mother in law she was given access to their room and did not proceed to go in because she saw things in the room that indicated it was already occupied. Once MS was assigned another room there were no sheets on the bed for her children to sleep on. Also on the 30th, my mother in law requested extra towels and she was told by hotel staff to bring the old ones and housekeeping will bring new ones. It was raining and she refused to walk in the rain to get towels which are usually a convenient request granted by hotels. Finally, housekeeping arrived with an attitude I might add, she refused to come in the room and when she finally stomped into the room my mother in law informed her the room had not been cleaned in two days. The housekeeper informed us they do a thorough cleaning on Wednesdays (yes, one day a week). My question is what happens before and after Wednesday. We also had a visit from a little brown friend (yes a roach). Although the visit with family was great the hotel stay was a horrible chaotic adventure created by the invisible Yolanda Boutte; no refund or discount was offered for all the chaos during the hotel stay I would not recommend my worst enemy to Richmond Suites. Cheaper is not always the best option and it definitely is not worth the headache, unprofessionalism, and horrible service provided. read more

I am writing this review based on my experience only. We located this place on hotwire.com. It looks like a old condo complex. I gave it 4 stars because the staff was nice and everything was in good working condition..the microwave,mini fridge,flat screen. The linen/beds were comfy and nice. My only hiccups were that the waffle batter (that's used for the free breakfast), tasted like too much baking powder was used, the orange juice was from the frozen can..(you could taste the difference), and we were in the hood..but i would stay here again. read more

Very nice place to stay. Staff was wonderful. They are very pet friendly which is what sold me. Room was clean. Property was well taken care of. Would highly recommend read more

Reading all the reviews for here wouldn't make since until you've actually experienced it for your own. The hotel staff was absolutely fantastic the manager of the hotel was very understanding and helpful and tended to my needs as a guest their. ESPECIALLY the fact that they have there own restaurant called 171 Junction Roadhouse made my experience in Lake Charles one of the best. So forget about the location and what people have told you GO EXPERIENCE IT FOR YOURSELF!!! Richmond Suites and 171 Junction are trying to change the face of their location so help them help you there's still some nice people in the world and there one of them. Keep up the good work y'all!! read more

After a week to get repairs completed to an extended stay suite.... Experienced the BEST HOUSEKEEPER EVER! Jackie is the name of this extraordinary housekeeper! In 20 years of traveling & dealing with below average facilities with lazy maintenance, administration that would rather loose customers than repair rooms! This particular Housekeeper blew me away with her work ethic.... When I asked for clean sheets I expected them to be dropped off & I told her I would make the bed. She replied "No thanks, I love my job & enjoy what I do! It's no problem I want to make up the bed if that is ok with you?" I about fell out! Very RARE to find a person who takes pride in what they do! No matter what I do, I always do it to the best of my ability & know it is the best! Her outlook is what is needed in customer service today! If you stay at this establishment PLEASE ASK FOR JACKIE TO Service your room! You will never meet a more extraordinary housekeeper who does her job efficiently & with exuberance! read more