I went to this body shop and had a great experience, so I recommended it when my husband's car got…read morehit over the holidays. We got in sooner than their initial estimate, but the work took longer than the week they suggested. They had to fix things then paint, and it all looked to match perfectly. However, we noticed that weekend (once my husband had a passenger) that the front passenger door was hanging low and didn't match the line of the trim. We called to see what could have caused this since we didn't see this issue before we brought it in and the accident damaged the left driver side. We were told by the shop that it was that way when we brought it in. First off, NO. We even have a few pictures before we brought it in and that was not the case. As we didn't trust what they were saying, we took it to another body shop to get an estimate to fix this issue. Within a matter of minutes, they found that the bracket on the frame that holds the door shut wasn't screwed all the way in. They surmised that someone may have taken things apart on both sides to line things up when reassembling and perhaps didn't remember to screw that part in. They fixed it on the spot for no charge.

Incredible service. I came to get my car detailed and left with a meticulously cleaned vehicle and…read morecomplimentary body work to move my shifted bumper back into place. I could not be happier with my experience. Thank you!

I had some front end damage. Took it to finishing touch. Got a thorough estimate and final bill…read moredid not exceed the estimate. Excellent workmanship, courteous friendly staff,, kept me informed. My car was done on time and they even cleaned it inside and out! They work well with insurance and a very fair price. I highly recommend Finishing touch. Rob and the whole crew do an amazing job!

I did not have a good experience with them. They did not charge me the amount that was on the…read morebill. instead it was $84 more. The receipt said I owed one amount and it was paid in full. When I looked at my bank account the amount was $84 more. When I called them they said it was a service fee for using a debit card. 5%. This was not stated in the estimate or on the receipt. if you are going to charge someone $84 extra for using a debit card, it should be plastered all over the estimate and the receipt IN BOLD PRINT! Paying credit card fees is part of doing business. It is good customer service! If I was told, I would have written a check. It surprises me that you would risk being paid $1680 with a possibly bad check rather than being paid with a debit card. Shame on you! You can charge any fees you want, but you should inform your customers of them. We have had our cars fixed there many times. This was our last!

My SUV had minor front bumper damage. Called ABS, took vehicle on that day. Dave was very kind,…read morefriendly and professional. He emailed me an estimate within an hour, the repair was reasonably priced. I received exceptional service. This was the quickest I have ever had a repair done on any vehicle. My SUV looks brand new; the paint match is fabulous. I HIGHLY recommend Auto Body Specialists for all your repair needs!

I try my best avoiding situations like this but it's life lol but auto body specialists has been my…read morego to place to get my vehicle fixed. Staff there are always friendly and very understanding. They work with many insurances. They communicate very well and try their best to get your vehicle done in a timely matter. I recently took my Toyota Tacoma in, and boy they did an amazing job. My Tacoma looks good as new. This shop has gained my trust, and they're some people I could rely on doing an amazing job. Thank you again!

I had an unfortunate circumstance where I needed to have my vehicle repaired. I chose to bring it…read morehere because I also serviced my car with this dealership group and they have always been good. Upon my first meeting with the woman who is looking over my vehicles repairs to the last time picking my car up everyone I interact with was incredibly kind, thorough, and more than qualified for their job. Unfortunately, additional parts had to be ordered, and it ended up taking way longer than expected. My original point of contact also moved on from the company during the time my car was there. Even through some miscommunications, this place made sure I was fully taken care of. They coordinated my rental vehicle and even personally paid for it when the insurance timed out. They communicated with me via text and email and always answered when I called. When I picked my car up, not only was the work they did done excellently. My entire car was professionally, detailed inside and out. As long as I live in the greater Milwaukee area, I will continue to have my vehicle serviced and taken care of by the people with this group. If I could give six stars I would and two thumbs up.

I have used this center a few times in the past when they were Concours and Umansky and had good…read moreresults. Today however I went to get a repair estimate and I was told they couldn't do estimates because their phone and internet had been out for several days and they didn't know when they would be back. They didn't offer to work around the issue - all I could do is go elsewhere, or come back at some point in the future and hope their internet worked. That's just bad business to inconvenience the customer for a business problem. A cellphone in hotspot mode would have had them running again well enough to actually do business. So, one star because I came to them with my business and they told me to go find a competitor instead.

Amazing service Very friendly team, Ryan and his entire…read moreteam. Very efficient service. Happy with the dent removal and paint job. Very cost effective as well. Overall highly recommend them. I am independent customer .. not affiliated or friend etc.

Great service.. Quality and time…read more I had a person do a hit and run Brownell fixed what was requested at a good price and good time frame.

I loved my experience from beginning to end. They were great at listening to and answering all of…read moremy questions and concerns without making me feel like i was wasting their time. They went above and beyond what other shops had planned to do as far as services discussed! The pricing was very competitive and reasonable as well, they came in under many others and were even able to get the work done faster and it looks GREAT! I will be back and have been telling people I know about them! Nothing personal guys, but I hope I never need your services again... but if I ever did, your shop is where I'd go first!

I needed a side mirror replaced and they were able to get me scheduled within 3 days. When I…read morebrought my car in, they had it fixed within hours. It was a complicated repair and it was done the same day. I'm a repeat customer and completely satisfied with the job they've done with my repairs. I highly recommend the shop for newer and older cars. I've had fantastic repairs at a very reasonable cost.

My door needed to be fixed. They found another door to put on my car. They did a wonderful job…read morefixing it and it looks like the original door. The price was pretty reasonable, too!

The service here is top notch. My car looks brand new and drives like the day I bought it. They…read moreused Toyota parts instead of aftermarket. They gave me a very nice, comfortable loaner and saved me so much in rental car fees. I could not be more pleased. The are very highly rated and they have earned it. This is THE place to get your bodywork done! You won't be disappointed.

I had several issues with my car. Lutter's helped me understand what was necessary to fix from a…read moresafety perspective and what was a nice to have to better fit my budget. It was fixed within the same day; a loaner car was offered and all done at a reasonable price. I will definitely be coming back!

This review is based on just getting an emissions test…read more Overall the 3 employees that were present they were very pleasant Since they did not have any other customers I was in and out within 5 minutes