Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Great looking furniture, right? It absolutely STINKS!!! Please read on…read more.... I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all. Rolfson's Home Furnishings 1105 W Division St, Mount Vernon, WA 98273

I purchased all my materials from to create my front yard water feature. They configured everything…read moreso I could easily figure everything out during my DYI install. They even spent more time when I had questions over the phone during my install. Highly Recommend!

I reached out to Waterfall Pond Supply for advice on preventing river otters from accessing our koi…read morepond. Butch provided a wealth of experience and creative solutions. I highly recommend Waterfall Pond Supply for their expertise!

Great small business. The owner orders in anything I've wanted in a very timely manner and there is…read morevery little hassle involved. He also offers transfers and ffl deliveries from online purchases! Over all a great business!

GREAT PRODUCTS, SUPERIOR CUSTOMER SERVICE WITH INTEGRITY…read more There was a problem with my High Rise Chair, it was relatively new. Cindy was kind, understanding and within 24 hours replaced it with an exact new chair, delivered to our home. I cannot say enough about this Business. So hard to find a location that has superior products AND incredible customer Service. We will be back for all of our Furniture needs!

We have purchased multiple items throughout the years! The staff is always kind and accommodating…read more They continue to update their merchandise and prices are awesome. Love this family business, the selection is top notch.

The donation center where we drop off have no patience and very rude. She didn't care if I was…read morethinking. She was yelling at me to see what you do. Sorry I don't function fast. I need to think before I do any thing

From the unusual to the extraordinary can be found here. Today I found some useful tools and new…read moreboard games and an assortment of screws and nails. I also found a recumbent exercise bike that I had been looking for a long time. I always have a grand time just browsing this unique thrift store.

I had been looking for a cabinet/chest style Murphy bed for quite awhile before making it to…read moreBurlington and Decamp & Stratford. The cheaper ones I saw at Home Depot, Wayfair and other places were crap--poorly built, particle board so lots of chemicals I did not want in the small space, mattresses that I would have to swap out immediately, etc. The selection at D & S was straightforward. One brand made from sustainable rubberwood with enough styles and stains to find what I wanted, assembled in BC. Smart design that is easy for one person to set up. The mattresses are made in the US. Don know his products and could answer all of my questions and had no salesman vibe. Pricing is fair for comparable beds. I ordered one, and the following week Don and his assistant delivered it and set it up, then made sure we were easy with opening/closing it. I'm happy I can now have a couple of more guests sleep comfortably, and feel confident that if any issues arise I will have actual response and support from a human, locally.

We purchased two upholstered chairs, an ottoman, and a sofa from Don. We priced him out at two…read moreother places, and he came in lowest for exactly the same items. His delivery and set-up was seamless. We appreciate his knowledge and thoroughness and will go back to him for future furniture purchased.

Gorgeous furniture- fair pricing- strange store Owner is a…read morehoot. Kathy was super helpful Our bedroom furniture looks so Beautiful!

This store is plain on the outside but full of an eclectic selection of top quality home…read morefurnishings that are stacked and displayed like a thrift store. Great low prices on very unique pieces. A fun place to dig and browse. You never know what treasure you might find. A surprise at every turn. From fun and unique to classic conventional and one-of-a-kind items. Also a great place to shop for special gifts!

Quality facility run by friendly and knowledgeable folks, plus they have the convenience of Penske…read morerental trucks (better and cheaper than U-Haul). The negative reviews are placed by people who shouldn't store their belongings. If you don't pay your rent timely, expect to incur fees, and if you don't expect that customers will move pests in with their belongings (rodents, roaches, etc) then you're simply naive. Mariner does a great job of eradicating pests, but I prefer to store my belongings in plastic bins and well-sealed boxes, and absolutely no food goes in my storage unit, so I never experience pest issues here.

I have had multiple fees that I was unaware of added I was late on a couple months and told them…read morethe exact date I would pay and they cut the lock the day before that to get it ready for auction which wasn't for another week now I have to pay for a new rock and then express I wasn't happy with the service I was getting and I would continue to pay until I could clear my unit and was then sent a 30 day vacate notice the professionalism at this place is not what it was when I got my unit I've always paid even if I was late and this is how I'm treated I have keepsake from my dead mother and family in there I simply said I would continue to pay until I can find somewhere else and then I was 30 days