So far, so good. Quick response time from their staff for online price queries AND very quick…read moreresponse from Paula in making arrangements with an FFL. I had a pal who introduced me to this place after he a smooth order and delivery of a Savage rifle. Everything is in process, so assume the 5-star service stands... if something goes awry, I'll be sure to update. Hopefully those old 1 star reviews are a thing of the distant past. I've had the opposite experience thus far.

I ordered an item that was special ordered and have had a good experience. I am trying to get a…read morespecial brand that I have some loyalty to and is not commonly found in stores. Since a new law is swiftly moving through our state to ban certain rifles, I wanted to get a sense of comfort on the timing so I emailed Paula. She emailed me and we ended up talking on the phone which ultimately made me feel more comfortable as this was also my first gun purchase over the internet. Paula was excellent and kept my updated on the shipping status to her store, the departure date from her store to my FFL, and the arrival time in Renton. I appreciate everything they did for me so far and hope to work with them again.

Don always has a great selection of handguns, rifles, and ammunition on hand. He is extremely…read moreknowledgeable and friendly. I have purchased from him twice in the past and soon hope to have another purchase. The shop appears to be in a residential area however it's professionally maintained. His fee for use of his FFL are very reasonable too. Go here if you want to purchase a firearm from a knowledgeable and professional source.

Decent gun selection, knowledge employees, and a well equipped range…read more They are also super professional which makes me feel safe.

This facility is top notch. The bays are spacious and spotless. The rental gun selection is awesome…read moreand no fee to swap through the guns which I've never experienced. I was able to try out multiple guns I've been wanting to shoot. The stuff is super friendly and helpful. Overall an excellent experience. If you're in the Seattle area, you have to experience this place!

Handled gun transfers for me. Professional and properly priced. Pleasant and helpful.read more

Super friendly guy. I highly recommend using Gold Mountain Arms for purchase or transfer.read more

We had to bring our shotgun in to have the trigger lock removed because we lost the key. The staff…read morewere great, customer service excellent. Minimal charge and they were quick to get it done and add a new lock and key without us even asking. A++!!! Thank you! I wish more businesses were this wonderful.

Every time I call to inquire with something, staff have the answer. If I call regarding a product,…read morestaff confirm and send me a pic and text. I asked if a package of steelhead gear could be put together for me, as I will be coming down island and will only get there at closing time. I was to be fishing the next day. A package was put together, I got in and out before closing, and gear works great! Always great customer service and locally owned and operated!!

I was introduced to Skagit Arms by my partner's brother who is a law enforcement officer with the…read moreState of Washington. High praise for the store. I'm a bit shocked by the negative reviews, which -- frankly -- seem to come more from uninitiated people or lunatics who are afraid of inanimate objects. The selection of firearms is exceptional. Service is superlative. What I find very satisfying is that, unlike the sporting goods giants such as Sportsman's Warehouse where the people behind the counter are mere sales clerks, the people who work here are not only experienced, but they know their products very well. I began shooting 57 years ago in U.S. Air Force Basic Training, in one of the last groups that did marksmanship training during the Vietnam War; not only did I qualify for rifle, but my job at a SAC Command Post required that I qualify for pistol as well, shooting the Colt combat masterpiece, the 1911 Series 70. I've been teaching for about 46 years and have had certification as a pistol and rifle instructor. I've been trained in a number of military schools and been to three marksmanship academies that are the most highly rated in the U.S. Granted, I don't know everything about firearms -- but I know almost immediately when someone knows what they're talking about. What's more, I'm a facilitator and instructor who is an end-user of industrial psychology... and can smell BRAVO SIERRA readily... as noted on quite a few of the reviews posted for Skagit Arms. Not one of those I talked with tried to snow me about firearms, were rude, or were anything but polite and pleasant to talk with. I saw one "customer" asking about pistols "sweep" the store and its customers with a pistol -- a definite safety violation and no-no -- until the salesman stopped them almost immediately. Thankfully, the salesman didn't offer any other firearms to the individual who left in a huff. (I've been a Range Safety Officer for almost 9 years, and if this kid knew anything at all about firearm safety, I'll eat my hat. Yours, too.) And, if I may add, I think there were a number of individuals whom I believe may have been in the store to cause trouble -- including a number whose IDs failed to pass muster at the door. I'm NOT a Washington resident, but I have a Conceal Carry certificate from the State of Washington (which I've had since the 1970s): I usually show the certificate before handling a weapon. I closely watched every salesman in the store handle weapons, and they were all very well-trained, safety-conscious, and professional when it involved handling firearms. The store has an excellent selection and I will do some research on prices, quality, and track-record of the few firearms I'm interested in purchasing, as well as obtaining the FFL information from my local (Arizona) proprietor for transfer. Last of all, I appreciate the discount offered to this veteran. Well done, Skagit Arms.

Customer service is pretty much nonexistent. Really rude…read moreworkers. It's like they really don't want to make a sale. They sound really arrogant. And they seem to hate it when we ask if we can see a firearm in the case. They just huddle up together talking story and laughing and never acknowledge and greet us. If it weren't for their assortment of ammo I wouldn't be shopping here. But after today I'll take my business elsewhere. Not worth your time and money I can guarantee it!

Came in today for the first time and loved it. Staff was very friendly, quick and helpful. I will…read moredefinitely be back. They seemed to be able to get things ordered fast and seemed very attention to detail. You can tell they are passionate about what they do and night and day treatment/service between them vs other local stores.

Palmers is great and it always feels good to support a local gun shop that's ran by commendable…read morefolks.