On my journey back home to Colorado from buying a new to me 2007 Corvette Z06 I was driving through Missouri when I noticed my steering wheel wasn't truly centered while on a straight away. I'm a perfectionist and it was bothering me. So I asked Siri to help me find Chevy dealerships nearby as I drove. Called about 4-5 dealerships and none had the time to help me or I needed an appointment. Pretty frustrating. So I tried one more, Rick Ball Chevrolet in Boonville, MO Spoke with Caleb he said they had a opening at 1130a I was still about 2 hours away but I could make it. I arrived and was greeted by Caleb he took all my info and the car was being worked on immediately. While I waited I walked around the showroom and spoke to a couple sales people had a great conversation with Rick and Jason, they told me about some older Vettes on backside of the dealership so I went for a look. Saw my car being worked on, and saw a very pretty C1 and C2 Corvette. My car was ready in about 40 minutes and I was back on the road to Colorado. Great staff and glad this dealership did the work. Highly recommended. read more

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We worked with Mike Poindexter on our deal. FANTASTIC customer service. We found our vehicle through a social media ad, reached out to Mike who made this long distance purchase seamless and easy. Mike has outstanding follow up, great customer service skills and delivered the vehicle to St Louis where we live, THAT is what I call service you cant beat. Thanks again, Mike! read more

We were on a cross country trip. Car trouble. These guys were amazing. Helpful & kind. Got us in & out in a hurry. Thank you Kaleb!

Horrible customer service. Bought a car a month ago and have been able to drive it for less then a week because the check engine light came on three times. The dealership will not let me return the car. On top of this I found that they used electrical tape to secure my license plate light. Ryan Ball the GM has no remorse, the owners son can't even stand by their cars. BEWARE if you are buying a car from Rick Ball look it over very well. DO NOT buy anything as-is. They are clearing the codes so the cars do not have a check engine light on and using tape to repair their cars. Also if you have an issue they will make you sign a Goodwill Acknowledgement. They lie and threaten you stating it is required by law. It is not. Worst experience I've ever had. Have a car that I paid over $10,000 for that doesn't run properly. read more

On 12/11/2019, I had my transmission on my 2012 Chevrolet Traverse "rebuilt" in Maryland for $3200. On 12/27/2019, while in Missouri, the transmission had problems. On 12/28/2019, my brother-in-law suggested I take my vehicle to Rick Ball Chevrolet; as he recently purchased a $60K truck from there and was extremely supportive of the dealership's reputation. I dropped the Traverse off with Ronald at Rick Ball Chevrolet; he stated he would diagnose the problem that day (28 December). Later that evening he stated it was the transmission and a tech would have to take it apart to see to what degree the problem was. Days later went by with little to no progress; David (Service Manager) stated he only had 3 techs and the main Tech was out sick. David stated that sense the main tech started taking it apart, he didn't want another Tech to have to start from the beginning. This vehicle was at Rick Ball Chevrolet for 9-10 days before any real progress was made. On 1/6/2020, Ronald finally had the Traverse fully diagnosed and gave me two options - Option 1) Purchase a new transmission (and labor) for approximately $5700 or Option 2) Purchase a Used transmission and labor for $2700. I agreed to the $2700 used transmission. Transmission arrived the next day on January 7th or 8th and was installed. I paid $2743.43 on 8 January 2020 to Rick Ball Chevrolet ($1470 Labor, $1148.47 parts and remaining balance was shop supplies and tax). Two days later the transmission messes up again. I contacted Rick Ball Dealership and they stated there is nothing they can/will do. I took the vehicle to ProLink and they confirmed Rick Ball did not "Flush" the transmission and they broke the hydraulic mount. GM Matt Stevens later agreed to reimburse me $250 for denying me a warranty that the parts dealer offered. He stated there were 3 mounts broke when they got the car; however admitted he never made any mention about the mounts on the ticket or verbally and let my family drive 1000 miles to Maryland with these issue. These Folks at Rick Ball Chevrolet lack knowledge and integrity. Do NOT take your vehicle to them for service. It took nearly 2 weeks for them to diagnose my transmission issues and get it back on the road. Thank God for ProLink Auto in Maryland for fixing Rick Ball Chevrolet's errors. These Folks are crooks; take your vehicle to a dealer with integrity. General Manager Matt Stevens and Rick Ball should be ashamed of this level of dishonesty. read more

Best experience ever! My paper work took less than an hour and everything was thoroughly explained to me. They kept my payments in a affordable range AND delivered my car to my home! Their customer is phenomenal! Most importantly, NO PRESSURE SALE! read more

The team of Dave and Scott have been a terrific team for years-we have bought six cars over 12 years from these guys! If you need car salesmen who will find you the perfect car-these are the guys!!!! We love Scott, Dave and Rick Ball Chevrolet! read more

Bought a $13,500 2008 used car from them via Craigslist. When we went to pick it up the transmission felt like it was shifting hard. Salesman said it was normal for the sport model. Took 4 HOURS to do the paperwork, meanwhile a number of salesmen came to try to make us buy warranties, tires, oil changes, car washes, etc. Repeatedly. Meanwhile I wandered back out to the lot to kill time and every vehicle I looked at a salesman would magically appear and tell me he could see me in that truck, Camaro or whatever. "Holy crap man I just bought a car from you and I'd like to freaking go home now!" After surviving their pushiness, we left with a handshake agreement that they stand behind their cars. One and a half months later we found how far behind... Miles... less than 3000 miles on the car and the transmission won't shift out of 2nd gear. Cost $3800 to replace. They told us to have a nice day we were on our own. I promised I'd let everyone know that they aren't worth their word and if you're bad at saying "no" you might go home with 3 cars, 9 tires, 4 batteries and a couple of lifetime oil changes. Won't ever visit them again read more