Dr. Long & his staff are AMAZING!! From the moment you call to schedule an appt to moment my little…read moreguy got his braces off! They were ALWAYS accommodating when I needed them to be and my kiddo actually liked going to the orthodontist! I recommend them over any other Ortho hands down!

We have had a really great experience with Dr. Long and his wonderful team. As uncomfortable as…read moreorthodontics can be, they have been helpful, efficient, and forgiving- as in making my son a new retainer for free when he lost it but promised not to do it again. We never had to wait more than a few minutes in the waiting area and always finished our appointments quickly. All three of mine in braces appreciated Dr. Long's gentle demeanor. This team of people made what could have been an unpleasant experience a positive one.

Doesn't spend time with you. Wait times are very long. Also, horrible results. Didn't know what he…read morewas doing. Not sure how he is still in practice. Went to new ortho and he states they hear that a lot! They get all his previously messed up patients.

MALPRACTICE and INCOMPETENCE! Does unauthorized work on patients and refuse to refund for their…read moremalpractice! Crappy attitude with office. LOUSY care, can only tell you their appliances break often and they care for it "at their convenience". Avoid at all costs!!!

Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!

Got me over my fear of dental work here. Nice comfortable waiting area. Knowledgeable staff.read more

Awesome dentist and team!! Quality care and very…read moreprofessional. Make you feel like family and treat you with the best care. The facility is clean, professional, and up-to-date. The service is fantastic, professional and attentive. Quality of care is the best in Michiana. Dr. Coulter is the best dentist I've seen in 50 years. From extraction to cleaning to recommendations to implant Dr. Coulter is a master of his profession . If you are looking for a dentist, Coulter, family dentistry is the best and I would highly recommend giving them a try. I wouldn't trust my teeth with anybody else. I do not like my teeth worked on or see a dentist, but the Coulter family dentistry makes this endeavor. Manageable thanks to their team.

I am so afraid of going to the dentist, so the anxiety I had going to get a tooth extracted was…read morealmost more than I could take. Dr. Anderson and his team are so great. The procedure went well. The care and compassion they gave to me was incredible knowing how scared I was. I can't say enough about them. My insurance didn't pay hardly anything on this, but I didn't care as long as I had someone who I could trust. Dr. Anderson even personally called me later that day to check in on me. Thank you to the staff - ALL OF YOU, for helping me through. Lesa K.

My experience with Dr. Anderson was very disappointing. He obviously did not have the time for…read moreme. 100$ for absolutely nothing. Not one referral to someone who could help me, not one well we could do this! All he said was go home and eat differently and use a rinse that I paid 36$ for, that I can get on Amazon. No one understands what I have gone through, but I expected more than he gave me. Unless you have been through the pain I have had, you know nothing. It was obvious that he cares not for older people I don't think of me being old, but, by the time he was done talking and acting like he knew it all, I felt what most older people feel. They blow us off and only want to concentrate on Younger people. I thought he was Pompous and a know -it - all, but, funny, he didn't know anything. Too bad because I was willing to pay anything since my insurance doesn't cover his so called services.

Great staff. Very friendly. Dr. Brennan is very informative, explains everything in detail. Lindsey…read moreis an absolute delight. And the ladies up front are warm and inviting.

Up until today I was satisfied with my care, but when you take 4 hours off of work for an…read moreappointment that your were reminded about in May only to be told on your appointment day that they can't find your appointment - just no That should not be happening with any type of medical care. So now I have used 4 hours of sick time which is pretty much wasted and considering I have 2 children, wasting sick time is not cool as I in the future could have used that time for one of them. And 'supposedly' I'm on the schedule for January....am I really?? But now I have to go a year without a cleaning, can't wait to see what that appointment looks like, I'm sure lots of scrapping. I'm very disappointed in today.

Dr. Turner and his entire staff are incredibly professional, cordial, and efficient. We continue to…read morerecommend this practice to family and friends. They really go the extra mile with up to date technology coupled with an increased emphasis on the customer-centric nature of dental. Everyone from their front of house managers to hygienists are really first class.

Due to my job, in the last 7 years I have lived in Ohio, IL, TN, and now IN. I have seen quite a…read morefew dentists, and have never missed a check up in my life. We decided on Dr. Turner due to proximity to our house, and I have to say I am 100% not going back to him. He is an egotistical prick! Told my wife she needed a root canal and had 5 cavities, when 6 months ago our previous dentist found nothing. When she calmly said "I think I may get a second opinion". Dr. Turner immediately went off! Asking "Sounds like you think I'm after your pocketbook". And "If that was the case, I would have found something wrong with your husbands teeth". Meanwhile I'm sitting here at 36 years old and never had a cavity, have perfectly straight teeth without ever having braces. Dr. Turner then proceeded to tell my wife, "I showed you the pictures, and if you want a second opinion, then I'm not doing the work. You need to leave". Dr. Turner is the worst dentist I have ever seen, and so glad we found out who he truly is after only going to him one time. There are plenty of dentists around. We don't need someone with the mindset of amputation when an anti-inflammatory would work. Do better Dr. Turner, you have a lot of work to do to be considered semi-professional. Sincerely, John Myles

Sold me on a retainer for my daughter...paid to have it altered and remade over a 2 year period…read more Then...big surprise, told me it was time for braces and that the retainer we had been using in hopes of avoiding braces didn't work. I feel as though he sold me a bill of goods knowing full well that the end result was going to be braces all along. I then had 3 consultations with other orthodontists, one of whom was a school friends father. I told none of them that she had been using a retainer or was recommended for braces. All 3 told me my daughter should have been in braces a year prior minimum...one said 2 years. Dr. Wong will use you as a source of revenue without regard for your childs dental health.

Dr Wong has done a great job maximizing my daughters space, helping her to keep all of her teeth as…read morethey have filled in. Their office is always clean and friendly. II have recommend many people to Dr Wong