Scammers always have them put in writing your charge for service before you leave your car for…read moreservice. They will do the paper work after you drop off your car and you have just signed for service they will quote you one price and if they don't get the job you will have a whole new bill and they will say that is what you signed for when the sheet is blank for charges before they test your car.

Bought a brand new 2024 Jeep Wrangler Sahara from Garber Bay Road in May of this year. Having…read moreissues with water intrusion going through the car wash. After three appointments and going through three car washes with the service manager, I was informed that "all Jeeps leak and to avoid "high pressure" car washes". I was informed there is nothing they can do about it. I get sprayed in the face and the back of my pant leg gets soaked. This is not normal! Beware buying a new Jeep Wrangler. Still trying to get this issue resolved.

Jimmy was my sales guy and was super understanding and let me test drive what I needed to make my…read moredecision on my purchase. Brecken was super understanding about my situation and treated me very nice. Zach in finance also answered all my questions about leasing and explained to me any questions I had about my purchase!

I would not recommend this dealership under any circumstances. Even if this were my only option, I…read morewould choose to go elsewhere. I brought my vehicle in for routine service and was told my tires were wearing unevenly at only 30,000 miles. Instead of providing a clear explanation or identifying the root cause (such as alignment or missed rotations), I was simply told they chose not to rotate them without any real reasoning or solution. That kind of response is concerning. I rely on a dealership to properly maintain my vehicle and communicate issues transparently. This experience felt dismissive and unprofessional, and it raises questions about how thoroughly vehicles are being serviced. Overall, the service felt careless and, frankly, a bit shady. I expected a higher level of accountability and expertise. I will not be returning.

Don't use their pickup/ drop-off when getting service done. Gave them the location of my…read moregirlfriends work and her name as they needed to see her for the keys. They couldn't find her building, and called me 3 times for assistance. Big sign at the road, signs on doors stating which office was hers. Said they went in and asked for me, when they were supposed to ask for her, but she says they never came in her office. When they finally did arrive, the pickup guy was very rude, and caused a scene with security. When they came to drop it off, they didn't even go in the building, just gave the keys and receipt to the security guard. No reason for anyone to see what we paid to have our vehicle serviced. They also didn't return our lugnut key or the spares we had. I have taken it in personally for service and collision work, and didn't have these issues.

THIS PLACE IS SEXIST, SELLING THE CAR TO A MAN OVER ME WHEN I HAD THE CASH & THE APPOINTMENT!!…read moreAVOID THIS BUSINESS IF YOU'RE A YOUNG WOMAN LOOKING FOR A GREAT CAR. THEY'LL SELL IT TO A MAN AND SCREW YOU OVER 2 MINUTES BEFORE YOU ARRIVE!! I had an appointment for 4 days. I'm on my way to my appointment and they texted me and asked if I was coming still, I was downtown frankenmuth. When I arrived the manager corby told me they pulled the car out front for me, yet he let someone test drive it "he just pulled off the lot" is what I was told as soon as I got there. They begged me to wait, then he came back and bought it! I had the money for the car IN CASH!!! WHATS THE POINT OF AN APPOINTMENT IF YOU'RE GOING TO SELL IT OUT FROM UNDER ME? I'm very upset, no I don't want to look at a different car, thanks for asking. I won't be doing business with you ever because of this experience. Edit to update they've called me 3 times telling me the car was mine just come in and talk to them and each time I returned the calls it was unanswered. Since I don't have a car right now, my husband works and my brother in law has to drive over an hour to get me to the dealership, you would think they'd answer my call. I wrote them an email and now the car has been sold. This dealership sucks lol do not do business with them!!! Tim, Corby, Lisa all of you suck for the way you've continued to screwed me over.

The owner or manager did everything he could to take care of us and make us happy!! Our salesmen…read morewas not very talkative and didn't seem like he'd been doin it very long, but he did get us an awesome deal!!

Received very good customer service from Devin Elbers. He showed me the car I wanted at a…read morereasonable price.

Working with this dealership was the best experience I've had with any brand vehicle I have owned…read more I will going back for all oil changes and I will purchase my next vehicle from them. They are very customer oriented and it shows with my experience. I love when companies take care of their customers. Thank you for such a pleasant experience.

We recently purchased a 2023 Outlander from Showcase Mitsubishi, Bay City…read more Without a doubt the best purchasing experience we have ever encountered. The auto speaks for itself and the price equaled the value but the process leading up to the final drive away was phenomenal. Our sales rep was Alex and he was exactly what the doctor ordered. He was engaging but not overbearing. His coffee making skills are limited but we didn't come to Showcase to drink coffee. John Murphy ( director of finance) did a great job of staying in his lane but making certain we were afforded the " legal" information necessary to complete the sale. The much maligned "dog and Pony show" was not part of the process No dog or no pony, just a very professional approach to making us a happy customer and Showcase making a buck. I strongly recommend Showcase for anyone who is seeking a valued added experience when purchasing a Mitsubishi.

I took my 8 & 11 year old granddaughters for a walkabout in nearby state game area. (less than 5…read moremiles from their office.) When we got back to the truck, I realized that the keys were still in the ignition. Its 20 some degrees outside. I called Price Towing at 251pm and described the situation about the cold and the kids and was told that someone would be there in 35-45 minutes. He did not arrive until 416pm and that's 85 minutes later! In between times I made 5 follow-up calls to them and 3 of them went unanswered. The young man shows up in a older unmarked car, he had some difficulty unlocking my truck and made a 3 inch tear in the rubber weatherstripping in that process. This company is not professional and should be avoided. Other wrecker services will do a much better and quicker job.

I recently developed a transmission leak on my 98 Jeep Wrangler. After getting my 60 year old butt…read moreunderneath her to investigate, I discovered what appeared to be a leaking gasket on the tranny's pan and the majority of it was blocked by the skid plate just below it. I decided I was not going to attempt all this without a hoist so decided to take it to a transmission shop and eventually decided on Price. Good reviews, simple repair, what could go wrong. After this shop had it for several days, I was called by Tammy with a list of things that needed attention. The pan gasket did in fact need replacing along with the seal on the shifter. I was also told that my steering arm needed replacing and one of my brake lines was very close to failing. I told her to get the work done and after getting it back noticed immediately that i was still getting tranny fluid on my garage floor. I was told by Tammy that I could expect some residual fluid so after several weeks of continuous leaking, I decided to take it back and have Price take another look. I got it back after a few days and was told that some of the bolts needed tightening and was assured by Tammy that there would be no more leaks. Unfortunately it again continued to leak. I then decided to take it to Smitty's in Vassar area and was informed first that the skid plate had never even been removed because all but one bolt were seized to the frame and the one bolt that remained was recently broken off, probably by a Price mechanic. Also because the bolts to the pan had been overly tightened, the pan was now unable to seat properly and would now need replacing. The shifter seal also appeared to have never been replaced.After getting the jeep back, i then went back to Price and asked for a partial refund on the improper repair that had been done. Tammy told me that she would need to discuss with the owner about my request and would get back to me on it. After a week without any call, i called and spoke with Tammy and was told that the owner, a Justin Price, refused to refund me anything. So I am writing this long drawn out review in hopes that someone else who might be considering taking your vehicle to this establishment, might want to think twice. I wish that Price had at least called me about the seized bolts on the skid plate instead of half assing the gasket replacement and I wouldn't have come to this. Update: the owner, Mr. Price contacted me and tried to figure out exactly what went wrong. Seems there was some miscommunication and after verifying my story here, he promptly refunded my money that had been put towards the gasket repair and seal replacement. Thanks Justin.