Just stopped by to ship a package to a giveaway winner since they live out of my city and had a…read moregood experience. A little more pricier to ship than it used to be, but great company and customer service at this location! Hope they enjoy their prize! We'll be back to send some snail mail and purchase some fun postage forever stamps! SYOY! :-)

After being a loyal customer of this small business since approximately December 2023, I have…read morerecently had multiple terrible experiences with the customer service. The month before last, I needed a Livescan service done. I made an appointment to make sure I'd be able to get it done while I was in the Sacramento area. I came to do my appointment, but the clerk said she couldn't help me because my paperwork was missing a code. Since my paperwork was generated by someone from the Forest Service who checks backgrounds for a living, I immediately suspected that the employees were being incompetent, but of course I didn't want to be rude. The girl asked multiple coworkers for help and even called a boss on the phone, and none of them could figure it out. I emailed my boss at the forest service, who taught me enough about the process to walk the UPS store associates through it. This was annoying, but I actually used to help manage the copy center at Office Depot, where we offered UPS services, so I was up to task. I helped the associate do her job, and my Livescan was completed. She mentioned that the post office was asking for some paperwork with my proof of physical address. I was very surprised by this, because I've paid this store at least $425 to serve as my physical address. At the time that I originally signed up for my mailbox, I was being illegally evicted from my apartments. I ended up moving into a safe house, going homeless for some time, becoming a volunteer in Yosemite, then getting a job in Yosemite. The entire time, I was paying the UPS store to be my address. I had actually chosen them based on the advertisements they were running at the time, which were clearly geared towards unhoused people. In 2023 and 2024, The UPS Store Corporation was running advertisements claiming that they offered residential addresses which could be used for all the same purposes as residential addresses. This has actually never been true. I've run into dozens of instances where big companies do not recognize my address here as residential. For example, I had to give my sister's address to my bank. Although I do have a physical address in Yosemite, it's not listed on any map. You can look it up right now if you don't believe me. Try to find "Redbud Dorm" or "Lost Arrow Dorm" or "Huff" (the three dorms I've lived in so far) and none of them are actually on Google Maps. The first time, I was told it wouldn't be a problem as long as I came back with my ID. So, the next time I was in the Sacramento area, I made sure to stop by with my ID. I was helped by a young man who looks like a Temu Billy Eichler but with reddish hair and thousands of strange tiny bruises on his calves. He looked at my ID, and seethed through his teeth. I mean he like, gleeked with anxiety. "Yeah, this is the problem, it has our address." I had specifically been told the last time this wouldn't be an issue. I was starting to get upset. He asked if I had any kind of rental agreement. I told him that all I had was basically a large index card that shows which dorm I live in and how much rent I pay. He said that would be fine. So, the next time I was in the Sacramento area, I stopped by for a third time to address this issue. This was now my fourth visit within a short period of time. "It doesn't have your address." "It's right there." "You live at 8863 Greenback Lane?" He said this in a really mean voice, even though the misunderstanding was entirely due to his own incompetence. "No, I live at this dorm." I said the address out loud and pointed to it. "This isn't a rental agreement." "It says rental agreement right there." "It doesn't have your physical address." "The dorm is my physical address." "It doesn't say who your employer is. It just says employee housing." "It says it right there." I pointed to the name of my employer and said it out loud. His coworker, an older Indian or Eastern Asian man, joined him in inventing mistakes that didn't exist. Again he reiterated, "It doesn't say your employer." "It says it right there." At this point I also busted out my employee badge and laid it on the counter. I've been a good customer for over a year. I've paid this business at least $425 to handle my mail, I've always paid on time, I'm on autopay. And then Temu Billy Eichler said, "This seems fishy." If the UPS Store refuses to renew my contract because they can't figure out how to read an entire index card between the entire staff, I will file a complaint with the BBB and then I will file a legal complaint asking for a refund of every dime I've ever paid. I will consult with a legal friend because I feel that there may be a potential here for a class action lawsuit based on false advertising.

The staff is always friendly, it's so convenient I do all my shipping from this store.read more

Printed some papers here and was shocked how friendly and helpful the staff is. Will definitely be…read moregoing back when needing anything print related!

Delphine was absolutely wonderful and very easy to work with. I truly appreciated her attention to…read moredetail, from confirming the appointment to giving me a heads-up before arriving at my home. Everything was smooth and professional. 10 out of 10 service!

Very pleasant, answered all my questions. A nice person. Got what I needed done beautifully. I…read morethink a true asset to the company.

I left a detailed message as to what my needs were and she never returned my call. That's…read moreunprofessional.

I found her through Yelp , she was on time , organized , and knew her profession inside and out…read more Her rates were the most cost effective I could find. Very professional and a great communicator getting together. Thanks for helping with my notary needs. HB Porter.

I've been a consistent client at PakMail and the owners are always friendly and helpful! my family…read moreuses them all the time and the level of service is always great! The comprehensive list of services are so helpful and convenient one stop shop! so glad they are here in the community.

I've been a customer here for over 2 years and they've helped me with everything from becoming my…read morepermanent mailing box, to shipping, to notary services. Everyone is so friendly, and help in so many ways with their long list of services.

I've used this notary 3 times and all 3 times, it was easy for me to schedule an appointment, they…read morewere super friendly, and are affordable. I would highly recommend!

I used this notary recently and the assistant was very unprofessional. She was asking me to leave…read morebefore my appointment time and questioning my lawyers paperwork. My lawyer was appalled when I told him of her questions. She needs to stay in her lane and respect the time of her clients. I was under a very stressful situation and she made it much worse. I will never use this notary again and would advise other of the same

Outstanding. Highly recommend! Jonnie was prompt, thorough and extremely helpful…read more Thank you!

Great service. Very knowledgeable and prompt.very satisfied. They help me get a Power of Attorney…read morefor my 88 year old mother.

What a wonderful shop. Great people who are anxious to get-it-right and a full spectrum of…read moreservices-UPS, Fedex, etc

Wow !! What can I say I am so Thankful I have this service! The employees are so personal and…read moreprotective of your Products and Mail. I will use this service forever and you should too!

We live in the boonies and it was extremely convenient for "Liz" to come to us to notarize a…read morereal-estate transaction. She was right on time and very prepared and professional. She had a full extra set of documents and was very knowledgeable about what we were signing and explained things very well. We slammed through the documents very efficiently and she was on her way. We would use her again if the opportunity arose.

Easy to work with, accomodating and professional. We needed a notary on a Sunday and Elizabeth made…read moreit happen. She even printed our papers! Wē would strongly recommend her and will be using her service for alo our notary needs.

Very happy client!! They responded quickly, and were very accommodating of my last minute request…read more Don came right out and got me all squared away. Thank you!!

Just called this company and had a question about my situation to get my problems fixed and Don (…read moresorry if I got your name incorrect) answered my questions and guided me how to get through the process even he knew that he isn't making any money from me by answering my questions. Helpful and polite - professional. I I ever need notary service in Sacramento - I am using this company for sure