Horrible costumer service! I came in to ship out some…read morepackages and the employee at the front desk was so rude and offered little to no help. She then decided to bring over her female manager who was very rude and decided to give me dirty looks rather than help me with the right labels I needed to ship out my packages correctly. Worst experience very disappointed with the service , especially from "management" Happened at 430 pm on Friday 3/6 on East bidwell.

Stop forcing people to use the automated scanner. We need an actual origin scan to protect…read moreourselves. The machine doesn't prove anything, it just shows a code was scanned, not that a package was actually dropped off, the weight, etc.

Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

horrible customer service from Desi the owner. all he cares about is charging you his margin even…read moreif packages don't get delivered. support you local business that puts customers before margin. shame

Hannah is the absolute best! Made my day so much easier and better. Props to this store for being…read moreso great.

DO NOT GO HERE A man working behind the counter stole a…read morepackage worth $2,000 and when we asked for camera footage we were first told "they do not have cameras" and when we pressed further and only when we mentioned getting police involved we were told "well they don't work" and when asked when they stopped working all they could say was "awhile ago." Do not trust this location with your packages, go anywhere else!

Good experience with notary Cindy at UPS. She was prompt, professional. Appreciate it!read more

Always helpful employees and today was so pleasant being helped by Bri! Great UPS location!read more

I don't often post reviews, but because I received such excellent service at this location, I felt…read morethe need to share. From the moment I walked through the door and appeared to need a little assistance, Julian jumped from behind the counter to run to the door and help me. And from there, he bent over backwards and went over and beyond to help me with my somewhat unique circumstances. He was SO extremely helpful and courteous- I can't say enough!!! Also working in the store this afternoon was Allie- I observed her assisting someone else and how professional and courteous she also was. I just really wanted the manager/owner of the store to know what a great job they're doing, and what wonderful ambassadors they are for the business.

Two terrible experiences. Was overcharged for shipping via DHL, and they completely do not…read moreunderstand rules on what ID is acceptable for notarizing documents. Drive directly to the ups store, the fed ex store, or the post office. They are only a couple miles away and provide better service. Heck, I'd recommend a n old-timely telegraph or carrier pigeon before using this place again.

Horrid service. Not enough hours open. Behind the times. When I lived in Ga. 12 years ago they were…read moreopen till 6 and even on Saturdays. They also implemented the he di it yourself option already back then. I have a hard time getting good old fashioned service and trying to work with their hours They have ripped me off many times by not getting my packages to my door. They took my mail on bc vacation hold and couldn't find it. They charged me too little at self serve then returned it to me, to get more $ for a flat parcel going 40 minutes away. I sure do wish Elan Musk would take over. It's ridiculous getting help by phone. They don't want to pay out on insurance ever!!!!! They're a lousy business. And we pay more and more and more!!!! Every 6 months for everything!

I recently visited the Post Office in Folsom to send a small parcel. The service was polite and…read moreefficient, and the staff made sure everything was packaged correctly before mailing it.

This place is on its last gasps. Most of the time there are more workers than customers and yet,…read moredespite this, several workers will be standing around doing nothing or chatting with each other while the 2nd out of a whopping three customers waits in line behind someone doing some sort of weird transaction at the checkout that takes 10 minutes. Even with minimal business you still can't get timely service. It's impressively bad in a way.

The men that work here must really hate their jobs. I came in to do a simple Amazon return and was…read morenot acknowledged by anyone verbally although they saw me standing in line. Blake came over to process my return with not as much as a """hello, here you go, thank you. " Nothing! Mentioned it to someone running register with an earpiece as I walked out, and he also stayed silent.

Helpful employees. Quick and easy amazon returns. No issues :) ....... parking can get congested…read moredepending on time of day due to the restaurants in the strip.

Absolutely love this location! Penelope, the owner is a godsend. Went there a couple days ago after…read morehaving some issues with UPS in the Roseville area you'd think that a Folsom location wouldn't be able to do anything to help me all the way out in Roseville, but Penelope pulled some strings and made sure that my package arrived as it was supposed to rather than being returned to sender. In an era where work ethic and going the extra mile seem to have disappeared. It was really refreshing to have someone go the extra mile for me. Big, thanks to the owner and all the employees at this location who were so kind and took the time to help me out.