I've had insurance with State Farm for years but only recently had to file a property claim. Much…read moreof the process is automated and I've had difficulty accessing case information. I've called Kayleigh at the office for help a number of times. She even called once without prompting to see how everything was going. In each instance, she has been extremely helpful and timely with her assistance. I really appreciate the help she has provided. Insurance claims can be daunting but she has really helped me negotiate the process.

I have been defending State Farm for several years in regards to how they treat customers/clients…read morewhen it came to policy questions. Today, I too was a client who was treated badly by Lauren Nasi, a sales rep who quoted me a policy requirement that Arizona Dept of Insurance does not state mandatory. I am left to wonder how many clients has Lauren quoted an incorrect policy requirement simply because she works for Kevin's office and since he owned this office, he allowed her to be incorrect and caused people to overpay for insurance when in fact, it was not mandatory. I am only one person who has the insurance background to inform them they are wrong. Please fellow Arizonans' read your policies to be sure you are not overpaying for coverages you do not need. As an insurance professional, I do care!

I have been a customer with State Farm for over 20 years. Michael represented my household and my…read moreparents. He offered exceptional care for our homes and vehicles. He always to the time to answer questions and find the very best coverage for our needs. It wasn't until I moved to Colorado and was forced to find a new Stater Farm representative, that I truly realized the exceptional service we were receiving through Michael Bucca. He always looked out for our best interest and went the extra mile and looked to help in any way he could. Thank you Michael, you are one in a million.

I've worked with Mike and his team for about 20 years now and they continue to be responsive and…read moreavailable whenever I need them....very courteous and professional...I would highly recommend Mike for all of your insurance needs!

I don't appreciate being lied to or manipulated by your staff or you as the agent. The question,…read morecan you provide a notary bond... a very simple question, however you chose to lie and say that you're only able to provide a bond to a client who has an auto policy. Please show me on printed State Farm documents about that policy, I'm sure the Department of Insurance would like to see that along with my complaint. Odds are Judd; you can't provide that fictional policy. Are you so hard up on obtaining new business that you have to resort to lying and manipulation? Over the past five years other State Farm agents in your area have provided such bonds to my friends and colleagues without forcing them for quotes or policies. Ethics much?

I left many voice mails asking for help lowering my insurance I can't afford keeps going up. . . no…read morecall back! Calls me a few weeks later to upsell me some shit & when I ask about getting help he goes around the questions. Weeks later get a letter my renters ins is getting pulled back and I owe 25 dollars but I never got a bill or a call telling me my insurance rate has gone down sooooo I'll be paying the same with less coverage. I think it's time to let go of State Farm, I only went with them because my dad has had them for the last 30 years and felt I wanted to follow tradition. Peace out soon State Farm.

Worst customer service ever. Won't respond to email. Doesn't know how to disassociate my account…read morefrom my ex-husbands so my rate keeps getting associated with his, after 3 years.

Had an issue with a cracked windshield on a rental car. I sent an email asking about my coverage. I…read morereceived a response within a couple minutes. From answering my initial questions regarding acquiring coverage to this latest issue, I have been impressed with their focus on customer service and satisfaction.

I have used Brandon and Farmers for my personal insurance for home and auto. He explained the…read morecoverage in easy to understand terms, why I needed what he was recommending and what the benefits are to me. He saved me money and gave me better coverage than I had before. Since then, I have recommended him to many clients who are very satisfied with the coverage and service he has offered!

I would highly recommend Brandon Cox for your insurance needs. He is professional and great to…read morework with over the years. I have made several calls to the office and the staff has been professional and courteous! The biggest thing for me is they treat you like VIP. From little things to policy updates, they follow up and make sure your insurance needs are met!

I had the same experience with Jason Fine's agency as the other 1-star reviews (Ian J., Brian M.)…read more He never would follow up prior to renewal to verify the coverages and circumstances were the same. He refused to shop around even though my premiums doubled. He insured my home for twice the value, telling me the extra coverage was required since the cost to rebuild was more than the value (even though there was other coverage that was supposed to cover that need). He was unprofessional and condescending. Stacy (his wife) was also not helpful. I finally found another agent who put me with a top named insurance company and saved me approximately $3,600 a year on homeowners and auto insurance and I don't have to prepay upfront a year's premium to get a discount. I am now paying half what I was with Mr. Fine's Agency. Also, iIt is the same to pay monthly as it is to pay everything up front and my limits of liability were double with Mr. Fine and now my deductibles are much lower. I would recommend not using Mr. Fine's Agency since it is clear he doesn't act in the client's best interests and gives you a hard time with cancellations and getting refunds. I note his 5-star reviews are over 5 and 6 years ago.

Switched to another insurance company I guess we were not worth shit…read more Changed over to progressive in November of 2024, BECAUSE IT WAS CHEAPER, told Stacy to cancel our policy with Travelers. She didn't, because I didn't send her an email, but she was told on the phone! Now we are getting collection notices for a policy Stacy should have cancel, no email should have been required, she was told on the phone and said she would take care of it! We have text to comfirm. I guess that email bullshit gives them some extra money for their condo in Florida. After all the years we have been with Jason and Stacy, and came back to them after the Farmer's incident, that they would do this to us. BEST THING WE DID WAS TO GO TH PROGRESSIVE!

This is the worst agency i have ever dealt with i will give them kudos for responsiveness when i…read morecall... but wife has been with this agency for 34 years and her parents before she was even born. our insurance went up drastically due to some claims that we filed. we went with it for a while then asked to see if there was anything they can do to reduce our costs. they looked (at least said they did) called back and said there is nothing they can do.... paying 4400 dollars a year for one car... so we started to look elsewhere called them back informed them that we are going to leave your company unless you can help us. they didn't care. went through another insurance and got a great deal. saving 5000 on costs a year. had the insurance company send a letter requesting to close our policies for our cars gave them 2 weeks and they were still on our plan. had to call they did answer and did get them removed but asked for an email of increased home insurance and proof that the cars are off. he said he would but i never did. i tried calling back before they close and he didnt even pick up. checked on our account and they were removed but home insurance increase wasnt increased yet. after all the face that we were a long time customer and they didnt have any care in the world to keep us is a sign of a company that doesnt care about there customers. i would never recommend this company to anyone HORRIBLE! PS my mother inlaw had to put a claim on her house and took almost a year to get approved and even then they kept giving her issues saying it wasnt coverd!!! HORRIBLE! Hope people will come there senses and find a better company that wont fight you anytime you need a claim and repairs done to your house or car!

I worked with Zack for my insurance needs. He was very knowledgeable and gave me many options on…read morethe types of insurance coverage available to me. He presented a few recommended scenarios and I was very satisfied with my final selections for insurance.

So we got insurance from this branch and paid quite a bit of money. The worker there by the name…read moreElyse is by far the rudest person I have ever talked with. She refuses to let us talk to the agent Chris McCoy. She will not let you get a word in, constantly talking over you. Every time we called she changes her story. I recommend you never use this agent. I'm not sure who we should go talk to. I know there is an agency that we can report this agent to? Also I will be calling the better business bureau. I have never been treated by an insurance company the way this company treated us. We have all the texts and emails and will be using these to take action against this company. If Chris McCoy will step up and contact us we would appreciate it. For anybody looking for insurance it's you best bet to look elsewhere you will be much happier.

Chris and his team have treated us like family from the first day we've been clients of State Farm…read more Chris recently reached out to us just to say hi and to save us money with discounts we didn't even know we could get. I mean, who does that?! These guys are amazing. We trust them with our Condo, Auto and Life Insurance and recommend them to our closest friends and family!