I received a call from this Office around 2:55pm asking if I was interested in car insurance I said…read more"no thank you, im good". The representative on the other end said "OK" and then hung up. It is very rude to just call and inquire and as soon as I say no, to just to hang up. Customer service needs to be improved if you want to get clients Sir. Never making business here that's for sure.

Cheryl Kibarian is our Allstate Insurance agent. She has supported our family in this challenging…read morepandemic nightmare. When I tried to print out the newest proof of insurance cards for our cars, I discovered the printer was out of ink. I went into a panic, but realized that I could call Cheryl and ask for her help. Not only did she print out the cards for us, it the envelope arrived the next day containing neatly cut cards tucked into a plastic wallet for the glove compartment. I know this might seem like a small thing, but to me it means the world. Thank you, Cheryl, for your personal attention to helping me out in my time of need. I want Cheryl to be that voice I can talk to in case of a more pressing emergency.

I had a question about my policy, I spoke with Jill, she was very pleasant to speak with and…read moreanswered all my questions and concerns. I always get the best service from this office.

Jill was super helpful, and really went out of her way to help us with our quote. We've been with…read moremercury for years and never thought we would switch, but Jill blew us away with her quote and we made the switch. Give her a call, and you won't regret it

The team is very attentive. We call and they take care of anything we need. The team is…read moreprofessional and helpful

I have been working with Star on a couple of items, she has been professional, timely with…read moreresponses and friendly. I would recommend her to everyone.

Tried to call regarding a call I got to buy insurance on a car I haven't owned for years. The man…read moreon the phone wouldn't answer my question about how they got their information and demanded my contact information instead. I know they have a product to sell and I respect that but there is no reason to be brusque or use, "Ma'am" in a nasty way.

Luke Atkins State farm is an simply amazing group. You go online you fill out State farm stuff they…read moregive you a call because you're close to their area I got a call from Jennifer who is absolutely amazing. She was kind understanding she explains everything not only did I get to bundle and save but I bundled and save with higher coverage and I have a lower payment I'm not sure if that'll happen to everybody but I definitely have to say that she did her research and I feel important enough for being a good driver that I was able to get a low enough rate. Thank you guys for taking your time and giving me great advice I really appreciate it. And definitely thank you for saving me money

Having known Ryan for about 17 years now I would have to say I have the upmost trust in he and…read moreEric. His family team has been a blessing to mine. They are very efficient, helpful and a pleasure to do work with. It is good to know they are there to answer my questions and solve my problems. Having trust in a person... such a great comfort.

This is a pleasant agency with competent staff, however, if you have a challenging insurance need…read morego elsewhere. The staff prefers to deal with easier situations; I have had two challenges while their client and each time they suggested I go elsewhere. This time I did. I took my problem to several different agencies, found helpful people at all of them, and had my difficulties resolved with State Farm agent James O'Rourke, Team Lewis.

For more than 20 years, my insurance agent would always reach out and say,…read more "...time to renew, and I have the best price..." and I would renew. I am really glad that I met Bill Kaiser with the Houston-Taylor Group. As a broker, Bill was able to find me apples to apples coverage for home and auto insurance FOR 1/2 of what I had been paying my friendly insurance agent. Needlesstosay, I converted to using a broker to help me find the best insurance for my needs at the best cost. Not only did I literally save 1/2 of my annual insurance, the saving also allowed me to take on an umbrella policy... and still pay less than I was paying the big-box agent. I will never go back to my "friendly neighborhood" agent. Rather, I will always using a knowledgable broker. Bill Kaiser is my guy at the Houston-Taylor group.

I won't name the agent in question but being a licensed Property and Casualty agent (retired)…read moremyself I will say at renewal I WILL leave the HTG and run screaming. Change to this group caused my policy to increase to the point of canceling comp and collision leaving the bare minimum for a 25 year old vehicle and a bottle of prozac. My condo was switched to this firm and the agent added flood insurance to a 10 year old policy for my second floor condo. At renewal I WILL be changing.

So far so good. I don't live close to their office. I did everything on the phone and online. They…read morehelped me through the process Cheyenne was very helpful.

Because this is solely for Taylor and his team I will say if I could give him more than 5 stars I…read morewould. They are professional, efficient , kind, and on the ball. I've been dealing with State Farm for decades and I am Utterly impressed by this agent as a customer. Thank you so much!

After 15 years with Farmers, we finally made the switch--and I am SO glad we did! Working with…read moreScott Bennett at Countrywide Insurance was an absolute breeze. He was professional, super knowledgeable, and best of all--saved us a ton of money. There was zero pressure, just honest advice and a real commitment to helping us find the best coverage for our needs. Scott made everything easy and stress-free. He's also just genuinely great to work with--friendly, responsive, and trustworthy. If you're even remotely considering a change, call Scott. You won't regret it!