Dr Barker is great. He's patient, listens well, very professional, very kind and smiles often. He…read moreis very experienced in his specialized field. He services two surgical facilities in Loma Linda and Beaumont. His office is very professional and courteous. While most offices are not so helpful or accommodating, the Loma Linda office was very considerate in getting my elderly dad in a much sooner time than 4+ weeks of waiting for surgery (at Loma Linda) to his Beaumont surgical center. This saved a tremendous amount of pain, discomfort, years of sleepless nights for my dad -- and the surgery went flawlessly. If you're coming from a distance, well worth the drive to meet him. This was the first time we've met with Dr. Barker and we are pleased. Highly recommend Dr. Barker fellow Yelpers if you're looking for a Urologist.

Dr. Barker is the best urologist that anyone can go to. He's a wonderful doctor and man of God. He…read moretruly has been a blessing in my life.

Dr. Staack helped me with surgery 10 years ago and my repairs are still holding strong. Her bedside…read moremanner is wonderful and she really cares about her patients. Her surgical skill is evident in my long term success. I no longer live in California so I don't see her anymore but she changed my life, and I will forever be grateful.

This place doesn't respect appointments whatsoever. My dad had an appointment at 10:30... it's…read more11:54 and their excuse is they over booked. Arrived at 10:12 and now finally called to see the doctor. The front desk staff have no sense of urgency and are too busy chatting with patients to do their jobs and assist people that are calling. Definitely will not be coming back.

Dr. Ken is amazing! I had to do a few visits and he was extremely patient and careful in the…read moreprocedure, and it went really well. I absolutely recommend him. He's an amazing doctor!

The doctor, Ken Takesita was outstanding (although slightly inexperience with female urology) and…read moredeserves 4 stars. He went out of his way to help me and diagnose me including doing a cystoscopy without approval from my insurance and without charging me. I would have returned to him for further necessary visits, if it were not for the staff. The staff is enormously incompetent, disrespectful and rude. The staff clearly has their own thing going on where they enjoy toying with patients. I was in massive pain, (shaking and vomiting from the pain) and they created every kind of barrier that they could find to keep me from getting what I needed. Nurse Maria is so incompetent that she couldn't even complete an in-house urinalysis or get my urine sample to the labs properly. When we called to check on the status of my labs, she blamed the lab for her incompetence. When we asked for the lab's name and phone number, she refused to divulge the information and then diverted and deflected the conversation into insults. Nurse Maria said things to me like, "The doctor didn't say you have a UTI so I wouldn't take antibiotics if you don't have an infection." And, "Why would you ask for a lab to be done that based on your insurance you obviously can't afford to pay for?" Why did the doctor refer me to an I.D. specialist if I don't have an infection and prescribe antibiotic and give me a Rocephin shot? Why is she giving me instructions that the doctor did not tell her to give to me? Also, I never asked for a lab that I had to pay for; the doctor volunteered to send my sample in for a more sensitive lab test. But since she's too incompetent to collect urine properly and send it to the lab or even do an in-house urinalysis, it doesn't matter if I need to pay for it or not. I do not believe that she sent the urine to the labs. Yolanda, the Office Manager, kept telling us that she is too busy and down a person and have clinic and a number of other excuses as to why she couldn't send the referral immediately and that, "I will get to it when I get to it. Go to the ER if you're in pain." When I told her that she has no place giving me medical advice and that I've already been to the ER, she repeated, that's your choice, I will get to it when I get to it, maybe today, maybe Monday." She kept saying that maybe my primary care can get it faster. When I talked to my primary care, they said it had already been submitted three days prior by Mission Urology and that they are not the ones doing the referring so it is not them that submits it, it is the urologist referring so they submit it. It takes about 15 seconds to submit a referral, I've seen my other doctors do it. Nice games, nice run-around. Furthermore, I told Yolanda which I.D. doctor I wanted to see and tried to give her the contact information and she refused to put a doctor on the order and kept saying the insurance will choose a doctor for me. This is lie. I contacted my insurance company and told them what was happening, and they told me to call her back and insist she write the information on the request because that is not how things are done and if she still refuses, to file a grievance. Although I told her that I spoke with my insurance...and that all the other referrals that I have gotten have been done that way...she still refused to send it in with the proper information. Additionally, I left 3 messages for the doctor with Yolanda and never heard back from the doctor. I do not blame the doctor, as I'm sure that she never passed the messages along. I sent an email with some questions because I suspected as much, and her rude response is attached below. I can't remember the name of the other office member, but she was unapologetic and also making excuses. Too bad for the doctor, I believe he has no idea how manipulative and conniving his staff is. These are the types of people who steal personal information and embezzle from employers. I'm very concerned about them having access to my personal information.

This review is long overdue. After 5 yrs of trying to find a specialist to provide a hysterectomy I…read morefinally found Dr. Kaaki. On my initial visit, I was ready to fight and demand a hysterectomy because losing weight, biopsies, ablation and other treatments were not helping with any pain. When he came in he completely listen and just said "well let's get this out" I literally started crying. Because after five years of fighting with insurances and doctors, I actually got a yes. Ever since that date everything from start to finish was smooth. It took literally about a month to book my surgery after that. Front office and back office are on top of things and give you all the info you need. I cannot recommend Dr. Kaaki enough. He is a great surgeon and really made me feel heard and at ease when surgery came and staff is great and very approachable and friendly.

Doctor Bilal Kaaki is the best the care and quality from front office to the back are excellent. A…read moremonth ago I had a bladder lifting it when great, I definitely recommend the doctor and the precision

He's been GP for me and my adult son for years, and now for my daughter now that she has aged out…read moreof pediatricians. Besides being a great and thoughtful doctor who always recommends food and lifestyle changes before drugs, he's a wonderful person. I can't say enough about how great he is.

Recommend by an Orange County Med Group and a local associate. Reviewed his background and knew…read morethis is the environment we (spouse) wanted to be a part of. Stopped by office spoke with very efficient staff members. Confirmed with my insurance, acknowledged Dr Madrid as our PCP. Provided complete enrollment materials. Appointment confirmed. Dr Madrid was a pleasure to meet. Set my schedule, we are off and running. Looking forward to a healthier new year.

This place is horrible. The staff isn't very friendly. The office manager is rude and the doctor is…read moretoo wishy washy he can never make a decision. Do your research. Go with someone who knows what they're doing.

In June my 84 year old mother with dementia could not urinate and was taken to…read moreParkview E.R. where they observed blood in her urine. They put a cathider bag on her and referred her to her physician. He then referred her to Southern California Urology Clinic on Magnolia Ave. Riverside. Each time I brought my mom into the clinic they stated they needed a urine sample and when I informed them she had a bag they acted surprised, no one reads medical charts? After several test she finally was seen by Doctor Ralph Highshaw and before examining her he stated the test revealed that she had a condition that sent the wrong brain waves to her bladder and she would have to wear a bag for the rest of her life. I then asked about the blood in her urine at the E.R. and he said really? He then examined her bladder and said there was a large tumor and said she would be scheduled fro some test before surgery. It has been over 3 months and no surgery. After numerious attempts to schedule surgery today I was informed that Dr. Highshaw has left this office and my mother will have to be referred to a different clinic. What kind of care and treatment is this? Staff who do not read medical charts and doctor who misdiagnosed my mothers tumor? She has been to the E.R. 3 times with bladder pain to change the bag and they had a hard time putting it in saying the tumor was giving them problems. I am sure it has grown, thanks Dr. Highshaw and clinic staff for putting my mothers life in jeopardy.

I am a middle aged male and have visited many, many doctors in my lifetime. I am compelled to write…read moreabout Dr. Paul Lui because of his very professional and courteous service. In fact, he really does care about his patients. I didn't feel rushed or hurried. He did a complete and thorough health history of me to find out why I was having this health problem. Dr. Lui takes his time with you and has a very pleasant personality. I will continue to drive the 21 miles to his office for my medical treatment. All I can say is Dr. Paul Lui is a valuable asset to the University of Loma Linda Urology department and is a prime example of the way health providers should practice. Thank you

I had my vasectomy done here and I'm now one week post-op. The entire experience was excellent from…read morestart to finish. The office was very clean, the staff was incredibly friendly, and they made the whole process easy and comfortable. I was pleasantly surprised by how smooth the recovery has been. One week later, I've had almost no pain at all and have been very happy with the results. If you're considering a vasectomy and feeling nervous about the procedure, I would absolutely recommend this office. They made what could have been a stressful experience simple and straightforward.

Where do I start I was scared beyond my mind showed up even having thoughts to back down and run…read more So glad I didn't. Staff first off made it go smooth. Once I went inside Dr. Benderev explained it all and made me feel comfortable. I got butter flies (I recommend the gas) makes you feel more calm. During the whole time he talked to you and made me feel at ease. Once he said it was done I was shocked. I thought it was gonna hurt I didn't feel anything! To anyone that was scared and is having thoughts don't. It's so easy!!!!!!!!!!!!!

Had an appointment here which was fine. Doctor ordered a follow-up ultrasound. When I called for…read morethe results the front desk refused to give them to me, refused to leave a message for the doctor. Told me they can old schedule an appointment to give me my results. I've never heard of this. Very shady. Also, their patient portal is not secure (since November of 2025). It's June 2026 and they haven't fixed it. There are major penalties for HIPPA privacy violations that can come of this.

If I could only give multiple negative stars. Let me start with this place is absolutely…read moredisgusting, unclean and contaminated. It's so bad they would definitely fail an inspection and aren't even trying to abide by the requirements set by the health department and state mandates. My first and last appointment as a new patient . I do not like to fill out really anything electronically So, instead I showed up early enough to fill out the new patient packet in paper form. . At the front desk I signed myself in and waited to check in. The receptionist kept her head down choosing to ignore me for a few minutes at least, and when she finally decided to acknowledge me she asked me "what do you need?" "Did you put your name down?" "Did you fill out the paperwork online?" . I told her no and requested paper edition packet. She stated " we do them electronically" and proceeded to tell me what I NEEDED TO DO! I answered No and requested AGAIN paper form and explained how I do not want to use the online forms. She said "so you want the real paper the old fashion way" she gave me so much attitude and huffed as if I was causing her an inconvenience. I presented her with my insurance and ID along with the completed forms and she told me "sit down and we'll call you". The crowd started to come and fill the lobby they were called even though i was there before any of them. The second wave of patients came in filled the lobby and there I am still waiting and there she is continuing to call everyone else. . I had to go up 3 times to ask when I was going to be seen. She had me waiting for nearly two hours prior to receiving any kind of service and care. And yes this behavior was intentional and very obvious. Each time she told me " you are next" "there's one more person in front of you" "we are busy" "all the rooms are full" the dr is with other patients". When I was finally called back I was told to urinate in a cup without any explanation as to why and what for. No vitals were taken. I Was placed in a room and she just walked out. No greeting, nothing. As I'm once again waiting finally a female walks in with a nasty attitude, highly agitated, and an unnecessary chip on her shoulder. She was completely unprofessional. No greeting, no introduction, no explanation whatsoever. She never provided me with her name and title. She stated "did you already urinate?" "Lay down and pull your pants down" she legit gave me a piece of paper towel to tuck in my pants. I had to ask her for her name, what test she's performing and the reason. I asked if she were an ultrasound tech. Which she isn't. Her answers were the bare minimum. Blunt and short. Without any concern or empathy. Her facial expressions, tone, and annoyance and Her Lowest of the low bed side manner and overall demeanor conveyed her strong dislike for me as well as her job. She did not ask for my consent when demanded that I pull my pants down nor for the testing. She wasn't wearing any gloves. The equipment used weren't wiped down clean if front of me an or have any protective coverings. After completing the bladder ultrasound she told me "wipe your self off with the paper towel" and straight up walked out. No one in this office wears name tags with their position and everyone lacks communication and common courtesy. The staff are being aloud to conduct themselves in such an unprofessional and inappropriate way. The Dr wasn't all that bad. However, he wanted to proceed with unnecessary procedures without any pain management intervention, without Anastasia and in a non-sterile environment. After establishing care with this physician I went back to the Front desk I was standing there for at least 5 minutes. The same receptionist ignored me. She stood up and started talking to the other female employee that conducted my bladder ultrasound. I overheard their conversation which so happened to be right in front of me; "she's standing right there staring at us" "who? Which one?" "The one from earlier I was telling you about" "what does she want?!" "I don't know" "is she still standing there?" "What is she doing?" "Just standing there looking at you" "oh gawd I don't want to deal with her" "I'm just gonna ignore her". I was reasonably pissed and sternly initiated a conversation requesting service. She argued with me and threw another tantrum about providing copies of signed consent forms and contracts. These staff members create a hostile environment. Being very argumentative and combative. Presenting an absurd amount of arrogance. Inhibiting patient rights, and conducting bigotry. I do not recommend this office or this medical group whatsoever. Please review pictures provided.

From day one, my experience has being really good. Dr. Thaker very informative and good. This is…read morewhere I had my vasectomy great experience. Also decided to come back for my urine problem I am having. I like how Dr. Didn't want to put camera in me without trying other tests. Office is really good, good costumer service and also very informative. They answer phone calls quick and return them quickly.

Being a personal caregiver I've had the opportunity to meet many doctors and Dr. Thaker is…read moresomething else. On the first visit, once in the exam room, I was briefed on what the rules were before the doctor were to see me. 1. Do not let the backing of the chair I'm sitting in, hit the wall as to not damage it. 2. Do not interrupt the doctor as he's speaking. 3. If I were to have any questions wait until he's finished speaking to ask them. Once he did come in he didn't make eye contact and proceeded to read the chart. I have never met such a rude doctor. The only positive thing about this office is their staff Tony and Imelda. Tony has been a pleasure to speak with everytime. He goes above and beyond to not only explain each and every detail but he also listens and answers any questions you may have and with a smile. Imelda is very pleasant and she's also the Spanish speaking interpreter. They are honestly the only reason why I was able to keep my appointments, otherwise I would have switched doctors.