Dr. Ken is amazing! I had to do a few visits and he was extremely patient and careful in the procedure, and it went really well. I absolutely recommend him. He's an amazing doctor! read more

The doctor, Ken Takesita was outstanding (although slightly inexperience with female urology) and deserves 4 stars. He went out of his way to help me and diagnose me including doing a cystoscopy without approval from my insurance and without charging me. I would have returned to him for further necessary visits, if it were not for the staff. The staff is enormously incompetent, disrespectful and rude. The staff clearly has their own thing going on where they enjoy toying with patients. I was in massive pain, (shaking and vomiting from the pain) and they created every kind of barrier that they could find to keep me from getting what I needed. Nurse Maria is so incompetent that she couldn't even complete an in-house urinalysis or get my urine sample to the labs properly. When we called to check on the status of my labs, she blamed the lab for her incompetence. When we asked for the lab's name and phone number, she refused to divulge the information and then diverted and deflected the conversation into insults. Nurse Maria said things to me like, "The doctor didn't say you have a UTI so I wouldn't take antibiotics if you don't have an infection." And, "Why would you ask for a lab to be done that based on your insurance you obviously can't afford to pay for?" Why did the doctor refer me to an I.D. specialist if I don't have an infection and prescribe antibiotic and give me a Rocephin shot? Why is she giving me instructions that the doctor did not tell her to give to me? Also, I never asked for a lab that I had to pay for; the doctor volunteered to send my sample in for a more sensitive lab test. But since she's too incompetent to collect urine properly and send it to the lab or even do an in-house urinalysis, it doesn't matter if I need to pay for it or not. I do not believe that she sent the urine to the labs. Yolanda, the Office Manager, kept telling us that she is too busy and down a person and have clinic and a number of other excuses as to why she couldn't send the referral immediately and that, "I will get to it when I get to it. Go to the ER if you're in pain." When I told her that she has no place giving me medical advice and that I've already been to the ER, she repeated, that's your choice, I will get to it when I get to it, maybe today, maybe Monday." She kept saying that maybe my primary care can get it faster. When I talked to my primary care, they said it had already been submitted three days prior by Mission Urology and that they are not the ones doing the referring so it is not them that submits it, it is the urologist referring so they submit it. It takes about 15 seconds to submit a referral, I've seen my other doctors do it. Nice games, nice run-around. Furthermore, I told Yolanda which I.D. doctor I wanted to see and tried to give her the contact information and she refused to put a doctor on the order and kept saying the insurance will choose a doctor for me. This is lie. I contacted my insurance company and told them what was happening, and they told me to call her back and insist she write the information on the request because that is not how things are done and if she still refuses, to file a grievance. Although I told her that I spoke with my insurance...and that all the other referrals that I have gotten have been done that way...she still refused to send it in with the proper information. Additionally, I left 3 messages for the doctor with Yolanda and never heard back from the doctor. I do not blame the doctor, as I'm sure that she never passed the messages along. I sent an email with some questions because I suspected as much, and her rude response is attached below. I can't remember the name of the other office member, but she was unapologetic and also making excuses. Too bad for the doctor, I believe he has no idea how manipulative and conniving his staff is. These are the types of people who steal personal information and embezzle from employers. I'm very concerned about them having access to my personal information. read more

Mission Urology - Urologists Near Me - Riverside, California

***Update***Update*** I want to apologize for the hasty review that I posted. I still stand by the fact that I do believe the office staff could have communicated better, these people are dealing with people who have never had cancer and for them to show such apathy really bothered my husband and i. I know that the doctor passed away and I am sorry we never had the chance to really find out if the tides could have changed. I am really sorry but stringing us along for a couple of months and not giving us any information was unprofessional. This all happened before the Dr. passed away. My hope is that if he had an illness or the staff knew that his practice was in doubt then I would have had more respect and compassion, I do feel like a heel, but we had no way of knowing and I hope he did not suffer. Again sorrry for your loss. read more

If the office closes at 5 pm why then at 4:40 is the phone already being redirected to answering service ? Trying to make an appointment for new patient -- already not impressed . read more

I had horrible customer service by the people who take appts and calls. They lost my application so I had to fill out a new patient form. I had them call me multiple times asking me to send the supporting documents and I had sent everything to them day 1. Then after all that run around, on the day of my appointment they call me saying they can't take Medicare even tho I've had other urologists at other offices give me a second opinion with the same insurance. If you couldn't take it for whatever reason why the heck did you make me email you a bunch of paperwork and have me fill out the new patient form twice!! Smh save yourself time and a headache and go with another office. read more

Since this office was taken over from Dr. Pietros office, it is so poorly run. They staff is rude and disrespectful. The transition of the office after Dr. Pietros untimely death, has gone horribly. I am changing doctors and came in to pick up paperwork. I waiting at the front desk for over 15 mins. Nobody coming up to help. When finally someone came, she told me to have a seat and wait for my Paperwork. That it would be 30 mins. For paperwork that I requested three weeks ago. It assured my decision to leave this office, and never come back. read more

Hate dr visits but this place is nice. Only place I actually feel they truly care about their patients. I recommend to anyone who needs a urologist. read more

Dr. Pietro and staff were truly professional from the initial consult appointment to the actual procedure. Everything was top notch. Thank you Dr. Pietro and staff. read more

Dr.Takesita and his staff are AMAZING! Very professional. Once you check in they take you back to the room right away! I was very pleased with my visit. read more

Dr Pietro very professional very informative & I couldn't have asked for a more knowledgeable reasonable MD he is very open & thorough & if it persists I will always use him in the future if needed read more

As doctor Takesita took over this office he kept the staff who were working for Late Dr. Pietro . Everything seemed to be alright until he fired them and brought his own staff from where he was working before. Form that day on the whole Atmosphere in that office changed. The new staff are arrogant and rude . Dr Takesita himself is kind of nice so I told him about the way his staff treat patients . Although he was trying to convince me that his staff are very good , he went out and talked to the receptionist (s). Result was receptionist did not transfer my prescription to my pharmacy for 8 days. during this time my pharmacist send them 4 times requests for transfer of my prescription and I myself called the office everyday with no result. Being desperate I made another appointment to see the Doctor himself. I explained to Dr. Takesita what was going on . He went out then, one of receptionist came to me with a paper in her hand and told me this is the only request sent to them by pharmacy . I said to her that I have copy of all requests sent to you by fax and Email . But what about times that I myself have called asking for my prescription? I left that office for ever. Good luck Dr. Takesita . read more

Me personally I believe Mission Uralogy is a super great office, the staff and Doctor are the best, very friendly and considered and very professional, thank you Doctor and Lady's for your help, to all the public if you need help pay them a visit. read more

Dr. Pietro and his staff are true professionals. As I have only been a more recent patient of his the last 4 years compared to Kerry who stated 15 years, I must say that what was spoken in their review is accurate. With the new move to the 3rd floor and update to the waiting room I don't mind waiting a few extra minutes to be seen as the team made it more comfortable than it was before. I have moved to another city and still prefer coming here as it is more personable. I too, would recommend Dr. Pietro and his team to anyone who may need Urological care/consults. read more

Amazing doctor, Amazing staff. The smoothest doctors visit I've ever had. He's a great urologist very caring and his staff is just like him. 100% recommend this office. read more

I have been a patient of Dr. Pietro for approximately 15 years. He is the doctor you want in your corner when you're dealing with medical issues that fall within the scope of his expertise! His caring, compassionate demeanor, coupled with his genuine concern for his patients, should be the model that all physicians aspire to emulate. His medical office and support staff are a reflection of Dr. Pietro's focus and commitment to providing his patients with the highest level of care possible. As the field of medicine evolves, finding a doctor who is committed to taking the time to know each of his patients, through comprehensive appointment "workups" and by listening to the patient, is becoming increasingly difficult - if not impossible; this is not the case with Dr. Pietro! I have in the past and will continue in the future to recommend Dr. Pietro to anyone experiencing urological issues. We all deserve quality medical care and Dr. Pietro is emblematic of what all patients should expect! Kerry P. read more

I have seen Dr. Pietro several times over the years with different ailments that needed attention. His attitude and demeanor has always impressed me and there just are not a lot of Doctors out there anymore who make you feel like they genuinely care like he does. I was very pleased to see that his beautiful new office is as impressive as he is, great doctor and friendly staff! read more