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    Andrea Staack, MD, PhD

    4.5 (8 reviews)
    Open 7:00 am - 5:00 pm

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    11 months ago

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    3 years ago

    Dr. Staack is very compassionate and an excellent Doctor. She explains everything to her patients.

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    Theodore Benderev, MD - The Vasectomy Doctor

    Theodore Benderev, MD - The Vasectomy Doctor

    5.0(795 reviews)
    40.7 mi

    I had an excellent experience at The Vasectomy Doctor with Dr. Theodore Benderev. From the moment I…read morewalked in, everything felt professional, organized, and very well managed. Dr. Benderev is extremely experienced and takes the time to explain everything clearly and calmly. You can tell he has done this many times--he gives you confidence, answers questions without rushing, and makes the whole process feel straightforward and stress-free. The procedure itself was incredibly fast and efficient--about 14 minutes and everything was completed smoothly. I honestly expected it to be more stressful, but it was much easier than I imagined. The staff is also great, and I want to specifically mention Jasmin at the front desk. She was very kind, welcoming, and helpful from the beginning, which made a great first impression and set the tone for the whole visit. Overall, this is top-quality care, excellent organization, and true professionalism. I am very satisfied and highly recommend Dr. Benderev and The Vasectomy Doctor to anyone considering this procedure.

    A few days ago, I had a vasectomy with Dr. Benderev. I was referred by a friend who had the…read moreprocedure done a few years ago. From the initial consultation, the entire process was smooth and all of my questions were answered. The consultation itself was quick, and I was given all the information I needed to confidently schedule the procedure. On the day of the procedure, everything went as planned. Dr. Benderev and the staff were organized and made me feel comfortable throughout. I was surprised by how quickly it was completed--I was in the office for what it felt like 15 minutes. Most importantly, I left with no pain and feeling good. Later that day, Dr. Benderev reached out to check on me and followed up again a few days later. I had zero complications and am glad I made this decision for myself and my wife. The procedure was easy and almost painless. Dr. Benderev, thank you so much for your professionalism and for making this process so easy. Thank you!

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    Theodore Benderev, MD - The Vasectomy Doctor - Private and comfortable well-appointed office

    Private and comfortable well-appointed office

    Theodore Benderev, MD - The Vasectomy Doctor
    Theodore Benderev, MD - The Vasectomy Doctor - Hello lidocaine squirter!

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    Hello lidocaine squirter!

    Mission Urology - Mission Urology Staff

    Mission Urology

    3.6(16 reviews)
    8.5 mi

    Dr. Ken is amazing! I had to do a few visits and he was extremely patient and careful in the…read moreprocedure, and it went really well. I absolutely recommend him. He's an amazing doctor!

    The doctor, Ken Takesita was outstanding (although slightly inexperience with female urology) and…read moredeserves 4 stars. He went out of his way to help me and diagnose me including doing a cystoscopy without approval from my insurance and without charging me. I would have returned to him for further necessary visits, if it were not for the staff. The staff is enormously incompetent, disrespectful and rude. The staff clearly has their own thing going on where they enjoy toying with patients. I was in massive pain, (shaking and vomiting from the pain) and they created every kind of barrier that they could find to keep me from getting what I needed. Nurse Maria is so incompetent that she couldn't even complete an in-house urinalysis or get my urine sample to the labs properly. When we called to check on the status of my labs, she blamed the lab for her incompetence. When we asked for the lab's name and phone number, she refused to divulge the information and then diverted and deflected the conversation into insults. Nurse Maria said things to me like, "The doctor didn't say you have a UTI so I wouldn't take antibiotics if you don't have an infection." And, "Why would you ask for a lab to be done that based on your insurance you obviously can't afford to pay for?" Why did the doctor refer me to an I.D. specialist if I don't have an infection and prescribe antibiotic and give me a Rocephin shot? Why is she giving me instructions that the doctor did not tell her to give to me? Also, I never asked for a lab that I had to pay for; the doctor volunteered to send my sample in for a more sensitive lab test. But since she's too incompetent to collect urine properly and send it to the lab or even do an in-house urinalysis, it doesn't matter if I need to pay for it or not. I do not believe that she sent the urine to the labs. Yolanda, the Office Manager, kept telling us that she is too busy and down a person and have clinic and a number of other excuses as to why she couldn't send the referral immediately and that, "I will get to it when I get to it. Go to the ER if you're in pain." When I told her that she has no place giving me medical advice and that I've already been to the ER, she repeated, that's your choice, I will get to it when I get to it, maybe today, maybe Monday." She kept saying that maybe my primary care can get it faster. When I talked to my primary care, they said it had already been submitted three days prior by Mission Urology and that they are not the ones doing the referring so it is not them that submits it, it is the urologist referring so they submit it. It takes about 15 seconds to submit a referral, I've seen my other doctors do it. Nice games, nice run-around. Furthermore, I told Yolanda which I.D. doctor I wanted to see and tried to give her the contact information and she refused to put a doctor on the order and kept saying the insurance will choose a doctor for me. This is lie. I contacted my insurance company and told them what was happening, and they told me to call her back and insist she write the information on the request because that is not how things are done and if she still refuses, to file a grievance. Although I told her that I spoke with my insurance...and that all the other referrals that I have gotten have been done that way...she still refused to send it in with the proper information. Additionally, I left 3 messages for the doctor with Yolanda and never heard back from the doctor. I do not blame the doctor, as I'm sure that she never passed the messages along. I sent an email with some questions because I suspected as much, and her rude response is attached below. I can't remember the name of the other office member, but she was unapologetic and also making excuses. Too bad for the doctor, I believe he has no idea how manipulative and conniving his staff is. These are the types of people who steal personal information and embezzle from employers. I'm very concerned about them having access to my personal information.

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    Mission Urology - Ken Takesita, M.D.

    Ken Takesita, M.D.

    Mission Urology
    Mission Urology

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    Urologic-Institute High-Desert

    Urologic-Institute High-Desert

    1.5(19 reviews)
    34.1 mi

    Had I gotten care... but I went thru the whole process of testing for surgery and was trying to…read moreschedule but my medical group FAILED to respond to their office on the pre-op stuff. Their office contacted my medical group, St. Mary's Medical Group up here, and my medical group didn't respond. I tried calling several times. The doctor's office kept calling several times but my doctor's office failed to show up. So the reaction of your logic was basically you won't ever call us back so we're done. Period. So now I am out, no where to go because some bitch in an office for her nose in a joint. l guess they didn't need business is they can turn down my surgery, even after I signed up with a new doctor (had to sign up with a new doctor with the insurance which took effect Jan 1st, and by Feb 20th, my new primary care was on board and contacting Urologic several times and they didn't respond)

    I had an appointment today and I was given the wrong address for the office. I was 20 minutes…read moreearly to my appointment, so no problem. I called the office to get the correct information and no one would answer the phone. I finally got some help from a local man and I got to my appointment a half hour late. When I showed up, I explained the situation and there was no apology. The woman was very rude and said we'll get to you when we can. TWO hours later I got into my appointment. The most simplest of business matters, is answer your phone!!! If you are unable to answer your phones and help your patients, then get out of business! Epic Fail!!!!

    Dr. Michael Louie, M.D. - Dr. Michael Louie

    Dr. Michael Louie, M.D.

    4.0(21 reviews)
    26.7 mi

    Dr. Louie was kind enough to fit me in for a surgery on his last surgical day here out of his…read morecurrent practice which will soon be moving to a new location. I had originally seen a different Urologist from Pomona who would not come to the hospital in early February to help me out when I needed it the most. Sadly, when I met with him 10 days after being in the hospital it was only a consolation. He really did not seem too concerned about the pain I had been going through off and on as he wanted me to go get another ultrasound in two weeks and then another two weeks after that come back to him to see the results and if the issue was still present, we would then schedule for surgery. If Dr. Louie had not fit me in, I would have still been waiting for my procedure if I had have stayed with this other Doctor. Dr. Louie is awesome and I want him to know that I am grateful that he fit me into his schedule to address my issue. When Dr. Louie opens up his new location his new patients will be in good hands. Thank you Dr. Louie and Dr. Dhar!!!

    UCI Urologist Dr. Michael K.Louie in chino hills…read more I had real bad experience of Dr.K.Louie. I was a patient of Dr. K.Louie for for almost 2.5 yrs. He was very gentle and nice at my first visit. I had overactive bladder and incontingence . Dr.K. Louie did all kind of treatment including Urodynamics and Botox but not success after all. Finally he recommended "RESUME"technick which is the REZUM procedure destroys prostate tissue using heat energy in the form of water vapor(even though he did not have enough experience of RESUME procedure). He started RESUME procedure on 09-12-2019. and I'm still having pain and hard to urinate.I could'nt go to sleep for 3 days(not even a twinkle of eye) I 'd called office because of pain and swelling of bladder right after removed catheter and he was out of town. he even did not prescribe antibiotics and pain pill after procedure. He'd prescribed only "Urinary Pain Relief"(you can buy over the count) I went to ER for twice for bladder swelling and pain(because of dysuria). Because of his negligence I'd been suffered for many months. I was(used to be) also a healthcare provider(that's why I did'nt go to court because I know what it is for him and practice). I have to put catheter almost several months. End of that I had severe "Epididymitis"(huge swelling of scrotum) But I have to let them know and all pertinent patients to know that no other patient should be suffered like me afterward. I'm going to put this on SNS also in future.

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    Dr. Michael Louie, M.D. - Louie Medical Group, Upland office. Reception.

    Louie Medical Group, Upland office. Reception.

    Dr. Michael Louie, M.D. - Sheila Bobis, PA-C

    Sheila Bobis, PA-C

    Dr. Michael Louie, M.D. - Louie Medical Group, Upland office. Ultrasound room.

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    Louie Medical Group, Upland office. Ultrasound room.

    Andrea Staack, MD, PhD - urologists - Updated July 2026

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