Dr. Staack helped me with surgery 10 years ago and my repairs are still holding strong. Her bedside…read moremanner is wonderful and she really cares about her patients. Her surgical skill is evident in my long term success. I no longer live in California so I don't see her anymore but she changed my life, and I will forever be grateful.

This place doesn't respect appointments whatsoever. My dad had an appointment at 10:30... it's…read more11:54 and their excuse is they over booked. Arrived at 10:12 and now finally called to see the doctor. The front desk staff have no sense of urgency and are too busy chatting with patients to do their jobs and assist people that are calling. Definitely will not be coming back.

Appointment was with Robert Lui, PA in the GI department on the third floor…read more Plenty of parking in front of the medical center. I had my appointment scheduled for 4:20 pm but I arrived early by 4 pm. You check in the kiosk and wait for your name to be called. It was interesting that they use your driver's license phone ID as your photo ID for their chart. Since it was my first time there, the medical assistant got all my vitals, answered a few questions and waited to be seen. PA Lui was very friendly and apologized for the delay as he entered the exam room. He asked more questions, and we had a very nice conversation about my health. He sent in orders for my medication and I'm looking forward to seeing him again for my results in three months.

A few days ago, I had a vasectomy with Dr. Benderev. I was referred by a friend who had the…read moreprocedure done a few years ago. From the initial consultation, the entire process was smooth and all of my questions were answered. The consultation itself was quick, and I was given all the information I needed to confidently schedule the procedure. On the day of the procedure, everything went as planned. Dr. Benderev and the staff were organized and made me feel comfortable throughout. I was surprised by how quickly it was completed--I was in the office for what it felt like 15 minutes. Most importantly, I left with no pain and feeling good. Later that day, Dr. Benderev reached out to check on me and followed up again a few days later. I had zero complications and am glad I made this decision for myself and my wife. The procedure was easy and almost painless. Dr. Benderev, thank you so much for your professionalism and for making this process so easy. Thank you!

Dr. Benderev and his staff were incredible. The procedure took less than 15 minutes and it was…read morehonestly painless. The recovery process is very smooth and I was provided with detailed post-op instructions as well as the Doctor's personal number just in case if I had any questions or concerns after the procedure. Dr. Benderev made me feel very comfortable with his expertise, bedside manner, and positive energy. I highly recommend this practice to anyone considering a vasectomy. Pro tip: I suggest the additional cost for the nitrous oxide.

Dr. Ken is amazing! I had to do a few visits and he was extremely patient and careful in the…read moreprocedure, and it went really well. I absolutely recommend him. He's an amazing doctor!

The doctor, Ken Takesita was outstanding (although slightly inexperience with female urology) and…read moredeserves 4 stars. He went out of his way to help me and diagnose me including doing a cystoscopy without approval from my insurance and without charging me. I would have returned to him for further necessary visits, if it were not for the staff. The staff is enormously incompetent, disrespectful and rude. The staff clearly has their own thing going on where they enjoy toying with patients. I was in massive pain, (shaking and vomiting from the pain) and they created every kind of barrier that they could find to keep me from getting what I needed. Nurse Maria is so incompetent that she couldn't even complete an in-house urinalysis or get my urine sample to the labs properly. When we called to check on the status of my labs, she blamed the lab for her incompetence. When we asked for the lab's name and phone number, she refused to divulge the information and then diverted and deflected the conversation into insults. Nurse Maria said things to me like, "The doctor didn't say you have a UTI so I wouldn't take antibiotics if you don't have an infection." And, "Why would you ask for a lab to be done that based on your insurance you obviously can't afford to pay for?" Why did the doctor refer me to an I.D. specialist if I don't have an infection and prescribe antibiotic and give me a Rocephin shot? Why is she giving me instructions that the doctor did not tell her to give to me? Also, I never asked for a lab that I had to pay for; the doctor volunteered to send my sample in for a more sensitive lab test. But since she's too incompetent to collect urine properly and send it to the lab or even do an in-house urinalysis, it doesn't matter if I need to pay for it or not. I do not believe that she sent the urine to the labs. Yolanda, the Office Manager, kept telling us that she is too busy and down a person and have clinic and a number of other excuses as to why she couldn't send the referral immediately and that, "I will get to it when I get to it. Go to the ER if you're in pain." When I told her that she has no place giving me medical advice and that I've already been to the ER, she repeated, that's your choice, I will get to it when I get to it, maybe today, maybe Monday." She kept saying that maybe my primary care can get it faster. When I talked to my primary care, they said it had already been submitted three days prior by Mission Urology and that they are not the ones doing the referring so it is not them that submits it, it is the urologist referring so they submit it. It takes about 15 seconds to submit a referral, I've seen my other doctors do it. Nice games, nice run-around. Furthermore, I told Yolanda which I.D. doctor I wanted to see and tried to give her the contact information and she refused to put a doctor on the order and kept saying the insurance will choose a doctor for me. This is lie. I contacted my insurance company and told them what was happening, and they told me to call her back and insist she write the information on the request because that is not how things are done and if she still refuses, to file a grievance. Although I told her that I spoke with my insurance...and that all the other referrals that I have gotten have been done that way...she still refused to send it in with the proper information. Additionally, I left 3 messages for the doctor with Yolanda and never heard back from the doctor. I do not blame the doctor, as I'm sure that she never passed the messages along. I sent an email with some questions because I suspected as much, and her rude response is attached below. I can't remember the name of the other office member, but she was unapologetic and also making excuses. Too bad for the doctor, I believe he has no idea how manipulative and conniving his staff is. These are the types of people who steal personal information and embezzle from employers. I'm very concerned about them having access to my personal information.

This review is long overdue. After 5 yrs of trying to find a specialist to provide a hysterectomy I…read morefinally found Dr. Kaaki. On my initial visit, I was ready to fight and demand a hysterectomy because losing weight, biopsies, ablation and other treatments were not helping with any pain. When he came in he completely listen and just said "well let's get this out" I literally started crying. Because after five years of fighting with insurances and doctors, I actually got a yes. Ever since that date everything from start to finish was smooth. It took literally about a month to book my surgery after that. Front office and back office are on top of things and give you all the info you need. I cannot recommend Dr. Kaaki enough. He is a great surgeon and really made me feel heard and at ease when surgery came and staff is great and very approachable and friendly.

Buenos días, en esta clínica tienen un excelente servicio al paciente. El uróloginecologo fue muy…read moreprofesional y se tomó el tiempo de escucharme y respondió todas mis preguntas. Muchas gracias a todo el personal de la clínica, todos fueron muy amables y me ayudaron mucho. Este lugar es muy limpio. Muchas gracias.

My experience is a bit limited, but they are really great here. Dr. Is a great guy, he's very…read morewelcoming, friendly and keeps things up beat. Staff are good people too and I enjoy talking with them. I got a vasectomy here and it was easy enough that had I not known what was going on, I never would have known. Easy, relatively fast and just as good as the people who referred me here said he was.

Dr. Duke and his staff were very welcoming and friendly, no issues with insurance or treatments and…read moreprocedure was done quickly and scheduled follow up was quick and easy as well. I would highly recommend Dr. Duke to anyone as my experience was good.

This place is awsome. Let's start at the front desk. Jessica at the front desk was/is awesome. She…read moreis very friendly, courteous, and professional. Onto the exam room. Christina is so friendly. She is ALWAYS smiling. When I was brought to the exam room my anxiety level was through the roof. She made me feel so comfortable and calm. She answered my questions to the best of her ability. Some she couldn't answer by law. (Dr. ONLY) The second time around? Same experience. Now onto talking about the doctor. Dr. McDaniel he is so professional, courteous and a real people person. He sat down NEXT to me and talked to me. Some or should I say most Dr's tower over me and talk to me making me feel inferior and have high anxiety. He made me feel comfortable with the recommendations he is suggesting. I will be having surgery soon and will definitely do a follow with Yelp to let you all know the outcome and experience I had.

Had I gotten care... but I went thru the whole process of testing for surgery and was trying to…read moreschedule but my medical group FAILED to respond to their office on the pre-op stuff. Their office contacted my medical group, St. Mary's Medical Group up here, and my medical group didn't respond. I tried calling several times. The doctor's office kept calling several times but my doctor's office failed to show up. So the reaction of your logic was basically you won't ever call us back so we're done. Period. So now I am out, no where to go because some bitch in an office for her nose in a joint. l guess they didn't need business is they can turn down my surgery, even after I signed up with a new doctor (had to sign up with a new doctor with the insurance which took effect Jan 1st, and by Feb 20th, my new primary care was on board and contacting Urologic several times and they didn't respond)

I had my vasectomy done here and I'm now one week post-op. The entire experience was excellent from…read morestart to finish. The office was very clean, the staff was incredibly friendly, and they made the whole process easy and comfortable. I was pleasantly surprised by how smooth the recovery has been. One week later, I've had almost no pain at all and have been very happy with the results. If you're considering a vasectomy and feeling nervous about the procedure, I would absolutely recommend this office. They made what could have been a stressful experience simple and straightforward.

I can't believe how easy this was. Guys, if you are hesitant to have a vasectomy like I was,…read morebecause of operation anxiety or just the overall awkwardness that you can feel exposing your junk to a stranger, fear not! Dr. Benderev skill is so advanced he literally makes the procedure virtually painless, comfortable and he is hands down the most down to earth, professional and caring doctor I've ever met. Answered and covered any questions or concerns I had and it literally only took like 15 min from arriving to leaving. It's day two and just from icing consistently the first day, I already feel almost 100%, haven't needed any pain meds or anti-inflammatory. I will still stick to the post-vasectomy recovery recommendations with no strenuous activity for the week, just to be extra safe, but overall just super satisfied by my experience. Don't make your wife get her tubes tied, this is WAY easier!!

Dr. Louie was kind enough to fit me in for a surgery on his last surgical day here out of his…read morecurrent practice which will soon be moving to a new location. I had originally seen a different Urologist from Pomona who would not come to the hospital in early February to help me out when I needed it the most. Sadly, when I met with him 10 days after being in the hospital it was only a consolation. He really did not seem too concerned about the pain I had been going through off and on as he wanted me to go get another ultrasound in two weeks and then another two weeks after that come back to him to see the results and if the issue was still present, we would then schedule for surgery. If Dr. Louie had not fit me in, I would have still been waiting for my procedure if I had have stayed with this other Doctor. Dr. Louie is awesome and I want him to know that I am grateful that he fit me into his schedule to address my issue. When Dr. Louie opens up his new location his new patients will be in good hands. Thank you Dr. Louie and Dr. Dhar!!!

UCI Urologist Dr. Michael K.Louie in chino hills…read more I had real bad experience of Dr.K.Louie. I was a patient of Dr. K.Louie for for almost 2.5 yrs. He was very gentle and nice at my first visit. I had overactive bladder and incontingence . Dr.K. Louie did all kind of treatment including Urodynamics and Botox but not success after all. Finally he recommended "RESUME"technick which is the REZUM procedure destroys prostate tissue using heat energy in the form of water vapor(even though he did not have enough experience of RESUME procedure). He started RESUME procedure on 09-12-2019. and I'm still having pain and hard to urinate.I could'nt go to sleep for 3 days(not even a twinkle of eye) I 'd called office because of pain and swelling of bladder right after removed catheter and he was out of town. he even did not prescribe antibiotics and pain pill after procedure. He'd prescribed only "Urinary Pain Relief"(you can buy over the count) I went to ER for twice for bladder swelling and pain(because of dysuria). Because of his negligence I'd been suffered for many months. I was(used to be) also a healthcare provider(that's why I did'nt go to court because I know what it is for him and practice). I have to put catheter almost several months. End of that I had severe "Epididymitis"(huge swelling of scrotum) But I have to let them know and all pertinent patients to know that no other patient should be suffered like me afterward. I'm going to put this on SNS also in future.