Dr. Staack helped me with surgery 10 years ago and my repairs are still holding strong. Her bedside…read moremanner is wonderful and she really cares about her patients. Her surgical skill is evident in my long term success. I no longer live in California so I don't see her anymore but she changed my life, and I will forever be grateful.

This place doesn't respect appointments whatsoever. My dad had an appointment at 10:30... it's…read more11:54 and their excuse is they over booked. Arrived at 10:12 and now finally called to see the doctor. The front desk staff have no sense of urgency and are too busy chatting with patients to do their jobs and assist people that are calling. Definitely will not be coming back.

Appointment was with Robert Lui, PA in the GI department on the third floor…read more Plenty of parking in front of the medical center. I had my appointment scheduled for 4:20 pm but I arrived early by 4 pm. You check in the kiosk and wait for your name to be called. It was interesting that they use your driver's license phone ID as your photo ID for their chart. Since it was my first time there, the medical assistant got all my vitals, answered a few questions and waited to be seen. PA Lui was very friendly and apologized for the delay as he entered the exam room. He asked more questions, and we had a very nice conversation about my health. He sent in orders for my medication and I'm looking forward to seeing him again for my results in three months.

Pretty much painless. I've stubbed my toe and it was more painful than this. Highly recommend if…read moreyou are like me and you keep putting this off.

5 stars - Exactly as described, and then some…read more My experience with Dr. Benderev went exactly and smoothly as described from the very first consultation through the procedure itself. His bedside manner is fantastic. He talked me through every step the entire time and even kept the mood light with normal chit-chat to distract from the moment. It made a big difference. Recovery has been smooth because I followed his instructions to a T. One thing that really stuck with me was when he reminded me that, despite any uncertainty or temporary unpleasantry leading up to the procedure, the recovery and overall risk for a man is far less than what a woman goes through with a permanent procedure. That perspective alone is reason enough to do it. Highly recommend Dr. Benderev if you're considering this. Professional, clear, and genuinely considerate.

Dr. Ken is amazing! I had to do a few visits and he was extremely patient and careful in the…read moreprocedure, and it went really well. I absolutely recommend him. He's an amazing doctor!

The doctor, Ken Takesita was outstanding (although slightly inexperience with female urology) and…read moredeserves 4 stars. He went out of his way to help me and diagnose me including doing a cystoscopy without approval from my insurance and without charging me. I would have returned to him for further necessary visits, if it were not for the staff. The staff is enormously incompetent, disrespectful and rude. The staff clearly has their own thing going on where they enjoy toying with patients. I was in massive pain, (shaking and vomiting from the pain) and they created every kind of barrier that they could find to keep me from getting what I needed. Nurse Maria is so incompetent that she couldn't even complete an in-house urinalysis or get my urine sample to the labs properly. When we called to check on the status of my labs, she blamed the lab for her incompetence. When we asked for the lab's name and phone number, she refused to divulge the information and then diverted and deflected the conversation into insults. Nurse Maria said things to me like, "The doctor didn't say you have a UTI so I wouldn't take antibiotics if you don't have an infection." And, "Why would you ask for a lab to be done that based on your insurance you obviously can't afford to pay for?" Why did the doctor refer me to an I.D. specialist if I don't have an infection and prescribe antibiotic and give me a Rocephin shot? Why is she giving me instructions that the doctor did not tell her to give to me? Also, I never asked for a lab that I had to pay for; the doctor volunteered to send my sample in for a more sensitive lab test. But since she's too incompetent to collect urine properly and send it to the lab or even do an in-house urinalysis, it doesn't matter if I need to pay for it or not. I do not believe that she sent the urine to the labs. Yolanda, the Office Manager, kept telling us that she is too busy and down a person and have clinic and a number of other excuses as to why she couldn't send the referral immediately and that, "I will get to it when I get to it. Go to the ER if you're in pain." When I told her that she has no place giving me medical advice and that I've already been to the ER, she repeated, that's your choice, I will get to it when I get to it, maybe today, maybe Monday." She kept saying that maybe my primary care can get it faster. When I talked to my primary care, they said it had already been submitted three days prior by Mission Urology and that they are not the ones doing the referring so it is not them that submits it, it is the urologist referring so they submit it. It takes about 15 seconds to submit a referral, I've seen my other doctors do it. Nice games, nice run-around. Furthermore, I told Yolanda which I.D. doctor I wanted to see and tried to give her the contact information and she refused to put a doctor on the order and kept saying the insurance will choose a doctor for me. This is lie. I contacted my insurance company and told them what was happening, and they told me to call her back and insist she write the information on the request because that is not how things are done and if she still refuses, to file a grievance. Although I told her that I spoke with my insurance...and that all the other referrals that I have gotten have been done that way...she still refused to send it in with the proper information. Additionally, I left 3 messages for the doctor with Yolanda and never heard back from the doctor. I do not blame the doctor, as I'm sure that she never passed the messages along. I sent an email with some questions because I suspected as much, and her rude response is attached below. I can't remember the name of the other office member, but she was unapologetic and also making excuses. Too bad for the doctor, I believe he has no idea how manipulative and conniving his staff is. These are the types of people who steal personal information and embezzle from employers. I'm very concerned about them having access to my personal information.

In 1998 I had a full hysterectomy and a bladder sling put in…read more Unfortunately 20 years later I started having issues. I went to see my gynecologist but he couldn't figure out why I was bleeding and having other issues so he sent me to Urogynocologist Dr Kaaki in Riverside Ca. I am so Thankful for the recommendation. Thank you Dr Kaaki for not only helping me find out what's going on with me but for also surgically fixing it! I look forward to feeling much better now!! So if you're looking for a great urogynecologist then give Dr.Kaaki a try.

Dr. Kaaki takes his time to listen to all questions, and every concern…read more He's an amazing doctor with an absolutely wonderful staff! Definitely recommend!!!

My experience is a bit limited, but they are really great here. Dr. Is a great guy, he's very…read morewelcoming, friendly and keeps things up beat. Staff are good people too and I enjoy talking with them. I got a vasectomy here and it was easy enough that had I not known what was going on, I never would have known. Easy, relatively fast and just as good as the people who referred me here said he was.

Dr. Duke and his staff were very welcoming and friendly, no issues with insurance or treatments and…read moreprocedure was done quickly and scheduled follow up was quick and easy as well. I would highly recommend Dr. Duke to anyone as my experience was good.

I had an appointment today and I was given the wrong address for the office. I was 20 minutes…read moreearly to my appointment, so no problem. I called the office to get the correct information and no one would answer the phone. I finally got some help from a local man and I got to my appointment a half hour late. When I showed up, I explained the situation and there was no apology. The woman was very rude and said we'll get to you when we can. TWO hours later I got into my appointment. The most simplest of business matters, is answer your phone!!! If you are unable to answer your phones and help your patients, then get out of business! Epic Fail!!!!

Had I gotten care... but I went thru the whole process of testing for surgery and was trying to…read moreschedule but my medical group FAILED to respond to their office on the pre-op stuff. Their office contacted my medical group, St. Mary's Medical Group up here, and my medical group didn't respond. I tried calling several times. The doctor's office kept calling several times but my doctor's office failed to show up. So the reaction of your logic was basically you won't ever call us back so we're done. Period. So now I am out, no where to go because some bitch in an office for her nose in a joint. l guess they didn't need business is they can turn down my surgery, even after I signed up with a new doctor (had to sign up with a new doctor with the insurance which took effect Jan 1st, and by Feb 20th, my new primary care was on board and contacting Urologic several times and they didn't respond)

I had my vasectomy done here and I'm now one week post-op. The entire experience was excellent from…read morestart to finish. The office was very clean, the staff was incredibly friendly, and they made the whole process easy and comfortable. I was pleasantly surprised by how smooth the recovery has been. One week later, I've had almost no pain at all and have been very happy with the results. If you're considering a vasectomy and feeling nervous about the procedure, I would absolutely recommend this office. They made what could have been a stressful experience simple and straightforward.

Highly recommend. My issue with going through my health insurance was all of the in person visits…read morerequired and if I used my health care provider, I would only be able to have the procedure done on a Thursday. I work on the weekends and I'm trying to take minimal time off of work. I decided to seek other options even though I would have to be paying out of pocket without going through my health care provider. That's when I found Dr. Benderev. You cannot beat the convenience of scheduling appointments, consultation and follow ups online or through their app. I scheduled my consultation online. I was going to be away on vacation and I was able to schedule the phone consultation while I was on vacation. The phone consultation was quick and to the point, but still very informative and Dr. Benderev answered any questions I had. I uploaded and filled out all the necessary paperwork through the app. Was extremely easy to use and probably took around 15 minutes. I was able to book an appointment online, a few weeks after my consultation, in the morning so I could have the rest of the day to recover. There were appointments available all throughout the day, all during the week. Make sure you give yourself enough time to deal with the typical morning traffic. Parking was plentiful. I parked in the parking structure right next to the Office. Be aware there is an hourly rate for parking after a short grace period (15 or 20 mins). The office is a short walk from the parking structure and I was greeted by the receptionist as soon as I walked in the office. After checking in I was given some Tylenol and didn't have to wait long for Dr. Benderev to greet me in the lobby. The entire procedure only took around 15 minutes. Dr. Benderev made it his priority to make me feel comfortable and explained every step of the procedure as well as some small talk which was a welcome distraction. The only thing I felt was similar to what other reviews described, a light flick when using the no needle anesthesia method. Before I knew it, the procedure was finished and Dr. Benderev was going over the recovery process with me.

Dr. Louie was kind enough to fit me in for a surgery on his last surgical day here out of his…read morecurrent practice which will soon be moving to a new location. I had originally seen a different Urologist from Pomona who would not come to the hospital in early February to help me out when I needed it the most. Sadly, when I met with him 10 days after being in the hospital it was only a consolation. He really did not seem too concerned about the pain I had been going through off and on as he wanted me to go get another ultrasound in two weeks and then another two weeks after that come back to him to see the results and if the issue was still present, we would then schedule for surgery. If Dr. Louie had not fit me in, I would have still been waiting for my procedure if I had have stayed with this other Doctor. Dr. Louie is awesome and I want him to know that I am grateful that he fit me into his schedule to address my issue. When Dr. Louie opens up his new location his new patients will be in good hands. Thank you Dr. Louie and Dr. Dhar!!!

UCI Urologist Dr. Michael K.Louie in chino hills…read more I had real bad experience of Dr.K.Louie. I was a patient of Dr. K.Louie for for almost 2.5 yrs. He was very gentle and nice at my first visit. I had overactive bladder and incontingence . Dr.K. Louie did all kind of treatment including Urodynamics and Botox but not success after all. Finally he recommended "RESUME"technick which is the REZUM procedure destroys prostate tissue using heat energy in the form of water vapor(even though he did not have enough experience of RESUME procedure). He started RESUME procedure on 09-12-2019. and I'm still having pain and hard to urinate.I could'nt go to sleep for 3 days(not even a twinkle of eye) I 'd called office because of pain and swelling of bladder right after removed catheter and he was out of town. he even did not prescribe antibiotics and pain pill after procedure. He'd prescribed only "Urinary Pain Relief"(you can buy over the count) I went to ER for twice for bladder swelling and pain(because of dysuria). Because of his negligence I'd been suffered for many months. I was(used to be) also a healthcare provider(that's why I did'nt go to court because I know what it is for him and practice). I have to put catheter almost several months. End of that I had severe "Epididymitis"(huge swelling of scrotum) But I have to let them know and all pertinent patients to know that no other patient should be suffered like me afterward. I'm going to put this on SNS also in future.