Dr. Masur and Dr. Calcote are exceptional surgeons. The support staff is THE WORST!!! I was injured…read morein the office after my first follow up exam. The exam table collapsed and sliced up the inside of both thighs. The assistant was 90 minutes late for my post op exam and made me feel like it was somehow my fault I did not get post op notes. She barely even glanced at my wound. And to top it all off, I got hassled about billing because I mailed a check that included a letter of dissatisfaction. I thought I would keep my comments private to avoid a scene but now, the gloves are off. The doctors are fantastic but their office staff is doing them a major disservice. I am a patient with a long family history at HonorHealth and this was my experience.

When you call to make a doctor's appointment, do you want to be routed to an overseas call center,…read moregive a stranger all your personal information, then get told 'have a nice day, someone will call you back to schedule'? Do you want to enter all your info into their patient portal and never hear back? If so, Arizona Advanced Surgery is the place for you. I requested an appointment through their portal on Tuesday and gave them all my information. Still hadn't heard back by Friday, so I called. The woman I spoke to was in a remote call center and could barely understand English. She said none of my info was in their system, so I had to give it all over again. I had to spell half the words because she didn't understand me. After thirty minutes she finally took my info and said she'd email the office so they could call to schedule me. Oh, and when I asked if she worked in the doctor's office, she said no -- she was remote. So my sensitive health information was just handed off to a random overseas call center. Thats what they think of their clients.

I met Dr. Mellen this morning, for the first time. I was with my boyfriend…read more Dr. Mellen is a straight shooter, with most Doctors bed side manner. Everyone in the office was very helpful. Dawn P

This guy has NO bedside manner and is rather unfriendly. His practice is an unorganized mess. I had…read moreto make over 10 phone calls to get a procedure scheduled, then they didn't send me the paperwork, then they called in the wrong prep rx to the pharmacy... All so this cranky doctor can look down my throat or up my ass. Will be finding someone else next time.

Question: What is more excruciatingly painful than warm, dense fecal matter scraping across exposed…read moreand bleeding muscle fibers, as it makes its way to the sea? Answer: Nothing that I've ever felt! (although that time they fished the bladder-bound tube up my urethra came a close second... Mommy!) Well, I was in the market for a skilled proctologist / rectal surgeon. Dr Larson came with high recommendations, so I booked an appointment with him. Things weren't too bad at this point. Upon initial introductions, I found him to be a mild mannered gentleman, with a calm demeanor, and a penchant for buggery. Well, strike the buggery comment. He was the wise, kind, older uncle you had as a child. I tell ya, rolling over on the exam table, and letting him spread apart my cheeks brought me back to my childhood thanksgivings. I could almost smell mom's liver pate stuffing with gorgonzola. Oh wait... that's me! After the exam, Dr Larson gave me two options. The first being surgery, and the second, being a numbing ointment, which was meant to promote healing. I chose the latter. My mistake. Let me tell you about 'finger cots'. They are little condoms for your fingers. No, not as thick as a rubber thimble the accountants used to use, but thin, like sheepskin, but they are latex. As I endured the two weeks of safe sex with my fore-finger, as it was slathered with the ointment, my problem down below was worsening. So much so, that I imposed myself on a strict liquid diet, in order to minimize the traffic. Imagine an impish Leprechaun holding a lit match to your dumpster slot, and every time you turn around to backhand him, he disappears, only to reappear behind you doing it all over again. Now imagine he has the stamina to keep that up for 2... 3... or 12 hours at a time. That's right about when I came down with a case of Tourrettes. I yelled out with every burning or stabbing sensation. Pretty sure I came up with new grammatical combinations.That's the kind of stuff the neighbor kids will be talking about for years to come. Anyways, I met with the doctor again, and upon his second invasive exam, he noticed the exposed muscle fibers, and commented on how painful my potty time must be. This time, I opted for the 'sew & scope'. We scheduled a surgery date, which gave me six days to take care of my arrangements. I secured a ride to and from the hospital, updated my will, and completed my pre-op paperwork with the hospital staff. The day before surgery... hours before I started my final preparations, I get a call from the surgeon's office. Seems that Mrs Larson failed to inform the staff that the good doctor would be on an airplane jetting off somewhere, at the exact same time as my scheduled surgery. We would have to reschedule. I puckered. It would be six more days until Doctor Larson's skilled digits would be fishing a threaded needle through various areas of my rectum. Yes, six more days of the Ensure liquid diet. Six grueling days of trying to ebb the flow of solid waste. I made it to day five, before erupting. Oh, and how I erupted! It was a current of explicatives and the excrement. Oh, but this time I was ready. Comfort came in the form of three Tylenol PM, two NyQuil and a pint of Guinness. I made it to surgery, and am alive to tell the tale. They packed me pretty good that day, which gave me the opportunity to un-pack myself. How many of you can say the same? That was seven weeks ago, and although I'm still seeing the doctor every couple of weeks to promote total healing, I'd call this a success.

Dr. Larson was my 2nd opinion - and I'm really glad I went to see him. He redid all my tests and…read morefound my original diagnosis to be wrong. He went out of his way to ensure I got the right diagnosis and treatment. His office found time for my procedures in a very fast manner. I'm super impressed with him and his staff.

This was a great experience…read more Colonscopy can be scary, but everyone from nurses to anesthesiologist to the doctor (Dr. Seetharam: highly recommend!) was amazing and well-qualified. I am a doctor myself so I know what good accurate compassionate care is. A+

I just wanted update my review, I added 1 stars as I spoke with Shayna Epstein their Business…read moreOffice Coordinator who was fantastic. She helped inform me of the various bills I could expect and helped me move the charges to cash pay and setup a payment plan. I don't know if my expectations are reasonable but an initial bill of $14k for about an hour of service(there was also lab work) seems outrageous to me but maybe this is just the norm? Also, the bill came down considerably when they negotiated with the insurance company and then moving to cash pay(thanks to Shayna) brought it down more. I guess I expected when I provided my insurance information weeks ahead of time they would have let me know what to expect, that is I would be responsible for 100% of the charges and to share the bill I could expect...

I have never had a care provider be so obviously annoyed at seeing her own patients…read more I was 30 mins early for my appointment and waited over an hour to be seen. No one in the office even acknowledged it! When I got to the exam room, the doctor had asked me to pull down my pants with her watching. This was weird to me and gave me pause. Dr. McConnell was apparently annoyed at this because then she herself, grabbed the waistband of my pants and started tugging to pull them off, so hard that I almost fell off the exam table. I've never had a provider do this to me. To stay in the room and not provide a cover or gown was distressing enough but when the Dr tugged on my pants I shut down. She proceeded to tell me all about the procedure she was recommending, I asked her about how far out she was scheduling and she rolled her eyes and said, "talk to my staff." At check out I was told I would be able to schedule in the office for the procedure. I was living in extreme pain every single day and I had already waited a month for the consult. We scheduled the procedure for two weeks out, which was a really long time to wait in agony. She did not call in any medications. She did not give any directions. The day before surgery they called me and cancelled my procedure and told me I didn't meet the requirements to use their facility after all. I pleaded with the nurse about how I was living in excruciating pain and all she said was,"I don't make the rules." Dr. McConnell was cold, disrespectful, unprofessional and unwilling to provide any pain medication after surgery. Doctors and surgeons have a duty to provide pain relief after a procedure, to dismiss and belittle pain and suffering is not being a good care provider! The behavior of her staff I also found unacceptable and rude. It's easy to apologize for running behind on appointments. It's easy to have empathy when you hear a patient is in pain. I have been a veterinary nurse for 10+ years, I can't imagine being so heartless if a patient was suffering or in pain. We treat dogs better than I got treated here! I found a great surgeon that did my procedure, treated me with compassion like a human being, AND provided pain relief!!! All in 3 days after they cancelled on me last minute! What a concept!

I am very thankful to Dr M! She is definitely a Dr who addresses your health issues with…read moreexpediency and great professionalism. Thank you Dr M, you have definitely improved my quality of life. Her office staff are very caring and responsive. I appreciate the entire process from beginning to end. Her surgery center is extremely sanitary and her staff were caring and professional.

I am in need of a surgery. The first time I came here was at…read more8:10am a couple days ago. I figured I would just walk in and make an appointment since it's literally right across the street from my neighborhood. There was a lady outside who I asked what time they opened and she said 8:00. So I came in and the lady from outside was now behind the counter. I believe her name was Cece. I asked if I could make an appointment for a surgery evaluation, and she said, "oh we don't make appointments in person, you have to call" I feel like she was either having a bad morning and I thought she was kinda rude so I just left. I went and got in my car and contemplated calling for an appointment or just finding a different spot because of the treatment I received. But all of a sudden, there she was standing at my passenger door telling me she could get me an appointment. Her entire attitude had changed and she became much more pleasant. She said the person that normally sets appointments was not there yet but she wanted to get me taken care of anyway. I don't know if the correct person wasn't there or if Cece WAS the correct person, and quite honestly, I didn't and I don't care. The fact that she did a course correction and changed up her entire demeanor to be very nice and friendly was amazing in my opinion and I appreciated it. She took what could have been a bad day and turned it into a great one. So far this has been my interaction here but I have my appointment today (why I checked in, lol) so I will let you know how it goes from here.

After 17 calls staff unable to book colonoscopy. Staff doesn't return calls. MD has stated…read moreseriousness of needed surgery but staff ignores calls to schedule tests. If my condition becomes serious will they bother than to help? It's best to have reliable communication. We will go elsewhere for help, as MD cannot assure us help when needed.

Sorry to hear about your bad experience, but mine was the opposite. I was scheduled and done within…read more2 weeks of my doctors referral. Staff were organized and friendly. Follow-up was the only negative I have. They did not call the next day, and took 3 weeks to Get a first available appointment. Procedure went smoothly and staff knew what they were doing. If follow-up were better they would rate a five!

Horribly unorganized practice. It takes months to get a procedure scheduled. They don't return…read morephone calls. Impossible to get a prescription refilled. Look elsewhere.

First visit and love this doctor! He has a professional and serious, but sincere, way of giving it…read moreto me straight. I SO respect that in a doctor and he nails it! Thank you Dr. Sullivan!

I was traveling in Alaska/Yukon and forgot to pack my insulin. In Juneau I went to the Costco…read morepharmacy and contacted Sullivan's seeking an emergency refill... left three messages with no response and no call back. Then my pharmacy at home in Scottsdale called him to refill a prescription...never answered them. Totally unprofessional and irresponsible. I'm getting a new doctor...