I was moving to MI from out of state and called Ms. Strang to transfer my policy. we spoke on the…read morephone once, I gave her my existing State Farm policy info and she said she'd work up a quote and get back to me. I called and left a message twice during the following weeks. no response. Four weeks after my initial call, she called with the quote. I told her that I had found another agent and she seemed surprised. extremely unimpressed with her.

I've tried 5 times during her posted business hours to call and always get bumped to corporate help…read moreline. She sent me an email to set up an appointment before June 11 stating my life policy is going from $50 to over $3000 but doesn't answer her phone or emails. #worstagentever

If you want great insurance, great service and a great price then you want Susan Cobb-Starrett (and…read morestaff) as your insurance agent. Everyone is very friendly, helpful and knowledgeable. Susan has been our insurance agent for over 20 years and we never look anywhere else because you can't beat the personal service, honest advice and friendly check-ups.

I have used Susan's office for almost two decades now. She and her team have always gone above and…read morebeyond to take care of me. Her entire office looks after you and treats you like they care.

Chris helps many of our buyer clients with insurance needs and always carefully explains coverage…read moreand options. He saved us $6,000 by switching from All State who did not take care of us with our tornado damage. I have to say that having a good agent can make all the difference in the world. Based on his education, knowledge, attitude and community contribution, he is someone we trust to refer to others, earning our highest compliment.

Stay away from Farm Bureau. I had very bad experience with them from increasing premium at no…read morereason, over charging your bank account, cancelling policies for no reason, drafting from your bank account without your permission even several months after you cancel your policy.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

Just switched to Palmer insurance. Before I made the switch I collected quotes from 7 other…read moreagencies and not only did Palmer come in lower, Theda was great to work with throughout the process. If you are insurance shopping I would recommend you check out Palmer.

Paula Palmer was very rude to me on the phone, I was not being rude to her AT ALL first, I did NOT…read moredeserve that RUDENESS from her on the phone. She will NOT be getting ANY referrals from me, I was so hurt by this rude unprofessional call that I decided to make my first YELP review. I will now POSITIVELY review all my other calls of the day on YELP to offset this negative experience. Paula, keep that rudeness to yourself, don't spread it around.

Glory hallelujah miss Yolanda is so sweet and patient she put my mind at ease and I received great…read morecoverage for my Auto and Renters insurance what a diamond a special jewel in a person name Yolanda because she cares thank you thank you

Isaac was extremely helpful in helping me transfer my auto policy to a new state when I moved out…read moreof Michigan. Being able to text back and forth with questions was super helpful as well. Very grateful for him and his team!