Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

If you want great insurance, great service and a great price then you want Susan Cobb-Starrett (and…read morestaff) as your insurance agent. Everyone is very friendly, helpful and knowledgeable. Susan has been our insurance agent for over 20 years and we never look anywhere else because you can't beat the personal service, honest advice and friendly check-ups.

I have used Susan's office for almost two decades now. She and her team have always gone above and…read morebeyond to take care of me. Her entire office looks after you and treats you like they care.

Horrible. Unorganized. Failed to remove cars off my policy which eventually cost me $2,000read more

From the owner: Please Contact Us for More Informationread more

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

I stopped in on a whim and I'm so glad I did. Jonathon was really welcoming and made getting…read moreinsurance for the first time so easy. I've already recommended this place to all my coworkers and friends. Thanks again Jonathon!!