I ordered deck paint with additives only to drive an hour to find out they had sold all of the mold…read moreadditive to someone else. My paint was not mixed and I was told to come back in a few days. The same employee was extremely rude when I had some questions regarding brushes. If he worked for me he would have been fired, you do not treat customers this way and expect to stay in business.

I walked in to buy some paint for the exterior of my home. The sales person named Harmony was very…read morehelpful in matching the paint. She recommended the proper paint for the climate here on the coast. She mixed the color and brought the five gallon bucket out to me and my vehicle. I'll be back for all my paint needs nice tool selection.

We have been using Sherwin Williams exclusively for the last four or five years. We find their…read morepaint very high quality and the people are always very courteous and helpful. They don't try to 'upsell' you at every turn (as some places do). We wanted a match on a color chip--not their own-- and they worked very hard to create an exact match. And they have kept that in their system for us so it is a simple task to get more. If you have technical questions you can get answers. All in all, we've had very good experiences with SW and we are there at least a few times per year.

From the owner: Your local Sherwin-Williams Paint Store in Albany, OR, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Great prices and amazing staff! They're super knowledgeable and have been very patient with my…read moremany, many painting questions

I love this store. The paint is quality, they have a bazillion wallpaper books and Judy, who is a…read morewallpaper guru. The staff is super friendly and you leave feeling like a valued customer. A great local store that I enjoy supporting.

1805 Lancaster Dr NE, Salem, OR 97305 Unless you are a…read morecontractor avoid this location and shop at the 4759 Lancaster location. I have a paint formula for a 20 year old Dutch Boy Dirt Fighter paint color, but despite Sherwin Williams being the parent company of Dutch Boy I was told they could not mix my color. Store management was of no assistance either. The other Salem location on 4759 Lancaster was able to mix the paint with the old DB formula and it's a perfect match!

after talking to a store employee on the phone and finding out there was a paint sale going on…read morecurrently I went to the store. the 2 employees told me I just had missed the supply sale. after several more questions they admitted reluctantly there was an online sale but i needed the coupon. I went online got the coupon and showed it to them. still couldn't help me because I had a custom color and now also needed a bar code which was not available online and only available if I got an email previously. really?? good bye sherwin Williams , I've been a customer for decades but I will find a place with better customer service

The very best! My husband was a long time patron of Rosenbergs and enjoyed his working relationship…read morewith them for years! Competent, kind, professional and helpful!

I've had good experiences in the past, so I hope my current issue is resolved satisfactorily. Fully…read morestocked lumber/hardware businesses are few and far between in my locale. I made the drive to Rosenberg's to get all I needed in one place for a flooring project. Scheduling a contractor is a challenge and after I did all the preliminary work a local builder fit me into his very busy schedule. Upon arrival he noted that one of the products I purchased was defective. I spoke to three people at Rosenberg's to learn that only if I returned to their store (50 minute drive) could I get a refund on the defective materials. They wouldn't take my word for it. I hope they aren't planning to sell it to someone else. The contractor went out, on the clock, to rustle up a replacement closer and threw off both our schedules. I will need to make the ~30 mile drive to try to get a refund on my purchase, but it may not be worth it. Waiting to see what it's going to cost me when all's said and done. I'm back to report that dealing with the defective merchandise cost me nearly $100. Making the drive to return that merchandise is inconvenient and the refund isn't worth the time and gas$$$. Beware.

Started my project at a set price for the paint, went with a dark exterior color, but unfortunately…read morelast minute a good amount spilled the store I was purchasing from ran out and they sent me to this store, since my spill began during spraying I sent my friend to pick up the pain. When he gets back I find out they charged me close to 100 dollars a gallon not honoring my original price. I called to see if I could have the issue fixed but the manager gave me nothing but attitude. I don't recommend coming here but going to another Sherwin Williams for your paint supplies these guys are the most unkind people I've ever come across and very hostile.. the managers name was Christian.

It's hard for me to know exactly how to grade a paint store. But this place was very good. They had…read morea huge selection to choose from, and when we were finished we had what we needed.

I love Rodda Paint! Really good customer service, someone always goes out of their way to approach…read moreme and make sure I'm finding what I actually need. The first time I went in I was afraid I was going to get Sold To really hard, but instead I was offered help and expertise. They seem to really care about getting you exactly what you need for the job you're doing, and everyone's really nice. :)

The staff was very friendly, and I was able to quickly find exactly what I needed. Super easy and…read moresmooth visit.

This is to address the comment that came from Sherwin-Williams corporate headquarters. I need to…read moreask: what part of my review suggested I had a negative experience? I rated it "A-OK" with three stores. I said the paint is good. I said the staff is friendly. I said I'd go back. All I said is sometimes it takes a while. I don't need to contact you about this; you already know the issue. You can choose to assure adequate staff or leave it the way it is. I will go back; I just know I may have to wait a while. So I don't plan to follow up with a phone call. Thanks for the offer, though. That's good customer service!

I wish there was a 6th star. Outstanding service and they had perfect und understandable answers…read moreto every one of my many questions. Avoid the big box stores. Salem Paint is the best!

In our move to Salem, my Happy Halloween sign was damaged. A chunk had been chipped out. Hubby…read morerepaired it, but we needed a paint match to finish the fix. Salem Paint was nearby & had great reviews, so I went by there with my sign. They noticed it had a bit of a black glaze wiped over the top, which was going to make for a tricky match (and it DID! I had thought we'd just match the back but it was a much brighter color... thank goodness they noticed). They asked me to leave my sign & give them a couple of days. So I picked it up today and wow!!! They painted the spot for me while matching!! How cool is that?? It's a perfect match... look at my pic. Bet you can't even tell where the chunk had been gouged out! Salem Paint is the bomb. Love them!!

This location always gets me the colors I need and gets me in and out the door quickly. Exactly…read morewhat I'm looking for! I always come in knowing pretty much exactly what I want, so I cannot speak to their abilities in helping navigate that.

I do not recommend people of color to this location as my employee and I experienced racism and…read morediscrimination. The worker took a 10 minute phone call while we were in the store. Another one ignored is when we tried ordering a gallon of paint. I will not be returning to this location!!! If you don't like your job that isn't a reason to take it out on costumers. Besides the recommendation the worker gave me did not meet my needs. I recommend going to the Woodburn location. They are extremely helpful and have bilingual workers.