I had just planted my first 6 tomatoes plants and a freeze warning was announced. Nobody had the…read morefabric to cover my plants except Brooks True Value. Their app said they had 1 left, I called and was told the had the 1 in stock and would I like it set aside in my name? Yes, of course. I went there, gave them my name and away I went with my fabric. Do you want old school quality service? Brooks True Value is your place.

My new favorite hardware store! It has all the hardware things, plus an owner and employees who…read moregenuinely seem to like customers, especially the ones with oddball projects and wacky ideas. Thank you, Tim!

Just go there first. They almost always have what I need. The last 3 projects I've had I made…read moreseveral trips to Lowe's and home depot only to find d they don't have what I need. They even gave me a couple Owings to repair a diverter valve for a clawfoot tub after the manufacturer said I had to replace it (for ~$175). Very helpful. Thanks!

BEWARE!!! This used to be the best plumbing supply store in…read moreSalem, not any longer! Sure, they great you with a friendly smile, call you neighbor. And that's when the good ends. 1st they Sold me a delta faucet with missing pieces, that I only found out when installing, so with my plumber on the clock, I had to drive from my Dallas home in the middle of my project, to their store Salem, then when Saffron didn't have the parts, I had go across town to get from another store. Not a big deal. When first buying the faucet, I mentioned I had other plumbing projects to do, they said they would have someone contact me to give a bid. Later Brent Hunt from Saffron called, set a time, we met. Spent an hour going over my property, describing what I needed, and I drew him maps as the project involved 3 wells on 6 acres. He got back to me later with a bid that said it included all labor and materials for what we talked about, but it wasn't itemized or detailed. (My mistake not requesting a break down) but it did say all labor and materials. I agreed to the bid, we set a date. Days before the start date, Brent texts asking if I wanted a hydrant in a different location than I showed him. I said no, told him to refer to the map we gave him. He then said that he may have under estimated the pipe needed and there may be "extra" costs. But the bid said "all labor and materials" included. The workers showed up on the start day, nice young men, and started telling me what their plan was for the day. 1st thing was to clean my 2000 gallon water tank, and then they would cut out my concrete pad. I said that Brent told me they would horizontal drill under the pad, as I didn't want it cut up, and they said that's not what they do. I told them to hold off on that and I would call Brent. I said they could start the cleaning and maybe work on separating the two water sources that both feed that tank, they said they couldn't do that either, as it would require a new pump and pressure tank. I said wait on that I'll call Brent. I went inside my home to call Brent, who immediately said I was wrong, that we didn't talk about horizontal drilling, and that's why he wanted to put my hydrant in a different spot?!? The out and out lies, the completely unprofessional bid, the omission of any details so he could add charges later! I said never mind the work. Tell your crew to leave. I then went to the crew, told them what had transpired and that we wouldn't be using their services, and they said they had already added the cleaner to my water. I asked how long and what charges I would get for the tank cleaning, they said 2 hours plus the cleaner. I agreed and went inside. Brent called them, told them to leave then, with the cleaner still in my water supply, effectively preventing us from using our water. This isn't ok. No one should be held hostage by poorly written bids that imply a scope of work that the service provider changed based on their wants. I will be investigating legal options. At the very least, I hope this helps other avoid a company that don't care about their clients. Maybe that's why they recently had to change their CCB number.

This company has been very ill-served by internet information. Google has them located at 2065…read moreMadrona Ave SE, which is completely bogus---I drove there to check---and inexplicable to me. Western Tool Supply as a corporate name apparently no longer exists: you will be dealing with the company that purchased them, SouthernCarlson, which specializes in fastening and packaging systems. The new address is 1750 McGilchrist St SE, Ste 160. I made a purchase there today---price was half what mail-order would have cost me. I give three stars only because as a general fine woodworking tool supplier their inventory is now very limited. In terms of pneumatic tools and service, they are five stars, solid. They still carry Whiteside router bits, and some Porter-Cable, Milwaukee, and Makita tools. They operate at a level of professionalism which is not common in Salem and should not be allowed to drop off the Yelp radar screen.

Have taken in 2 Milwaukee drills to get repaired at southern Carlson and got both back, good as new…read morefor no charge!!!!

McPartlin is a good salesman, says whatever it takes to make a sale…read more After that it all falls apart. Delivery with no promised demo, and missing parts. Was told with demo that deliver would take 1-2 hours of my day. Because they had to send a 2n md person to actually do the demo, had to go back again for missing parts, it was 8 hours! My entire day! No apology. I ordered lights in mid July, told a few weeks, it's now mid October with no delivery date yet. I will say the tech who did come out to do the demo, and discovered the missing parts, was a great guy. Seemed to know his stuff. Too bad he is retiring. Hate to drive so far for parts and service, but to avoid this place, will be worth it. Two stars because the tech was helpful.

These guys are the best, this place reminds me of the way service used to be before the fast placed…read morebig stores and on line shopping. stopped in this morning with fuel problems with my tractor. first talked to Brett in parts, welcomed me in and very nice and helpful. Figured out what I needed, fuel filter was about a third the price as Napa. Next I talked to Ryan the sales manager. I Had some questions about the value of my tractor, he took his time, looked it up and gave me some ideas on selling it. I asked if service was open to get some help with my fuel system. He took me in the back and we found Luke, the outside guru jack of all Kubota mechanic. I told him my problem and he took the time to tell me what I needed and walked me through how to fix my problem. Can't say enough good about these guys. Most places would just blow you off and say go look it up on YouTube. Keep it up Small town service still has what it takes. Steve

This repaired my rotor tiller before promised date. And it works great, thank you allread more

I have bought 2 leaf blowers 4 chainsaws 3 weed eater's a hedge trimmer an dozens of chains bars…read moreand supplies at L&L I recently bought a new weed eater but discovered when I tried to use it I couldn't due to a recent surgery (I am a senior with a disability) I called explain I had only used it for 10 minutes and asked if they could exchange it for a model with handle Bars I called a couple times over about 10 days each time was told the owner would have to make the decision. Finally I took the unit into the shop and was told now that I had passed 30 days ( by 3 days) my only option was to sell it my self and buy a new one since I can't use the original one I offered to pay the difference in the models prices and $100 L and L said no. I then asked if they could help me out on the price of the second unit and was told no discounts were available When I returned home I found they have a 10 percent off coupon on purchases over $75 in a local flyer my weedeater was over $500 ! I have known both the previous owners and had a great deal of respect for Ted who recently passed away I am sure he would be ashamed of the way I was treated. I would prefer to support local businesses but I would suggest you avoid L L

We arrived at the Bernina Quilting and More store just after they closed. Joan came to the door and…read moreinvited us in to see if she could help. Such a kind and knowledgeable person, she was so patient and able to show me exactly what I needed. If you are in or near Keizer Oregon, be sure to stop at this amazing shop.

After realizing my machine was beyond repair the owner gave me an amazing deal on just the right…read moremachine for me. No up selling. She listened to what I needed. They taught me how to use it as well as gave me a free year of service. I would recommend this business to anyone looking for quality service and reasonable prices.

Unfortunately this will be my first and last time using this company…read more It was very convenient having the store so close to home but it quickly became a problem when I would have to leave my house just to get an answer on whether or not the items that I have purchased have arrived, I... as many others are probably dealing with can't afford to drive to the store when it's not going to result in any actually completed services. I have spent money on parts for a mower so I can continue making money through my landscaping business, everyday I don't have my parts, I lose money, two weeks and I haven't heard anything and I can no longer afford to drive down there just to ask if my parts are there because I'm also not getting any phone calls. Oh god and then there's the phone issue. I used to manage an auto parts store and our policy was to pick up the call within the first three rings, I called 7 times within the span of 30 minutes and I didn't even get put on hold. I know these guys aren't doing anything as I've watched them completely ignore the phone while I was in the store. I'd be so much more understanding if the store was packed and the phones are ringing off the hook but that's not the case... customer service is trash as well. I'm scared of retaliation since I still haven't seen my parts and I'm sure they'll know who this is but I just want to warn anyone searching for the right store... THIS IS NOT IT GO LOOK ELSEWHERE. I hear Ace Hardware is way better and has more than State Street Saw Shop can offer. Good luck and if I care enough, I'll update when I get my parts.

My family has been a customer of State Street Saw Shop for a number of years. There is a closer…read moreStihl dealer but we trust this place above the others. We've brought chains in for sharpening, purchased new chains and other supplies, and have even purchased multiple chain saws here. The last purchase we made was because our medium-sized saw had a crack in the crank case. They offered to speak to the Stihl rep to see if such an unusual repair could be covered by the warranty, which was long-since over. Although the rep rejected the idea, State Street Saw Shop offered me a substantial discount on a new saw, which we gladly accepted. In addition to saws, they carry the full line of Stihl products, including weed eaters, trimmer, leaf blowers, and a full line of accessories and can order items they don't carry in inventory. This is our go-to shop for all our Stihl needs. It should be yours, too.

On the recommendation of our contractor, we contacted Master Appliance to look at our 6 year-old GE…read morewasher. Scott came out to look at it and told us it was at the end of its life cycle. If he did try to repair it, he would have to take it back to their shop and the labor/materials would be more than half the cost of a new unit. Master Appliance sells Speed Queens and the cost for the washer/installation/delivery/haulaway was much cheaper than Lowe's or Home Depot to replace our current GE model. Plus, they delivered and installed it the next day. Family owned and local. Will not hesitate to recommend and refer.

Our microwave stopped working and we reached out to Master Appliance for a service call. Marco came…read morethe very next day, was cheerful, friendly, and very knowledgeable. We were told that he would arrive between 2 and 4 pm and at 1:55 pm we got a call that he was on his way. The professionalism and respect for our time is SO appreciated. Unfortunately, he suggested that we replace the microwave (not surprising since it was pretty old) but he called the store and had a recommendation on a replacement, quoted a price and even scheduled the install. Great service. Thank you, Marco!