My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

From the owner: Welcome to Primes Auto Service — Your One-Stop Automotive…read moreDestination. Located in the heart of Charlotte, Primes Auto Service is your full-service automotive repair and collision center, proudly serving local drivers, fleets, and national accounts. Whether you’re here for a quick service or complex repair, we deliver precision, speed, and unmatched customer care. We Do It All Under One Roof: • NC State Inspections (including emissions & safety) • ADAS Calibrations for advanced vehicle systems • New & Used Tire Sales • Tire Mounting, Balancing, & Flat Repairs • Wheel Repair & Refinishing • Complete Auto Body & Collision Repairs • Aluminum Panel Repair & Paint Work • Frame Straightening & Insurance Work Welcome From preventative maintenance to full body restorations, we’re equipped with the tools, technology, and team to handle it all — fast, affordable, and done right the first time. Why Choose Us? At Primes Auto Service, we don’t just fix cars — we build trust. Our team is committed to honest diagnostics, transparent pricing, and top-quality workmanship backed by years of experience and the latest repair standards. Conveniently located | Fleet welcome | OEM diagnostics | We accept all major insurance

Poor communication. Did not fully check vehicle after repair and missed a vital part of the engine…read morewhich almost costs a complete engine repair by a mechanic days after picking up the car. It was an insurance claim which probably led to cheap shoddy work. Had to replace fender twice because they missed damage on new fender replacements. Did not align hood properly the first time. Paint does not match. Took a month to fix because they kept messing up. Save yourself and take your vehicles elsewhere for repairs.

Very impressed with the service received for our F250. We accidentally busted out the back…read morewindshield and dented the truck with our 5th wheel camper. They communicated well, and cleaned the truck inside and out. Highly recommend!

Have had several dealings with Baker Body and they have all been outstanding. Don't let the clutter…read moreand modest buildings lead you astray: these guys know what they're doing, and they do it well at a fair price.

Tim the owner is great. He is so welcoming and understand. It's a mom and pop shop so they treat…read moreyou like family. He's great at negotiating and great deal. I would recommend this auto body shot to family and friends.

Got several quotes. Ray's was the most reasonable. Service was quick & the job was done perfectly.read more

Ray was great working with me instead of insurance. He was able to repair the bumper instead of…read morereplacing it, as the other places wanted to at twice the cost. Once I left the car for him to repair, it was quickly done and looks great, see before and after pics! Excellent value for the service received.

We had a little accident with the car. The passenger back quarter panel got scratched pretty good…read moreand the insurance company suggested for me to take my vehicle here. I read about Briggs and there were some good reviews and not so good reviews but I can say they did a great job on repairing that panel. I was kind of skeptical with some details that were in the initial assessment of damages going through along with some of the comments I read, but they did not disappoint. The car looks just like it did prior to the accident so I would say the money that was paid for the repair was well worth it.

We've been loyal customers of Briggs Collision in Concord, NC literally for years now, but sadly,…read morethat relationship ends now. We brought our vehicle in for repairs after being rear-ended, only to have it returned with a broken front windshield--damage that was not present when we dropped it off. We have documented proof that the windshield was intact before the repair work began. Despite clear evidence that the damage occurred while the car was in their possession, Briggs Collision has refused to take responsibility or make things right. The lack of honesty and accountability is incredibly disappointing, especially from a business we trusted for so long. It's disheartening to be treated this way after years of loyal patronage. We expected integrity and professionalism, but instead, we're left dealing with damage that should have been owned and handled by them. We can no longer recommend Briggs Collision and will be taking our business elsewhere!

I got into an accident and my bumper popped out of place. I received an estimate from this location…read morefor $1700 for a new bumper. They told me that the bumper could not be put back into place. When further reviewing the estimate given to me, they wanted to charge me $700 for just paint alone (bumper was $300, remaining labor was $1000). I went to another collision center and they popped my bumper back into place with no issue and didn't even charge me. If you are going here, I would highly suggest you get a second opinion.

Pay attention ‼ I…read morerecently had a very troubling experience at the Hendrick Collision Center in Concord. I dropped off my car and signed paperwork to get an estimate. After receiving the estimate, I decided to take my car back because I found another body shop that could repair it faster and at a lower cost. To my surprise, they increased my estimate from $10,000 to $15,000 and claimed my car was a total loss for my insurance. When I went to pick up my car, I asked about my missing back door. The staff informed me that it was gone. Thankfully, I was with my brother, who confronted the person responsible for my car. After a tense situation, the manager intervened and allowed us to retrieve my back door. However, I was charged nearly $2,000 just for the estimate. After taking my car to another body shop, I discovered that many items were missing. I urge everyone to be cautious and not to trust this shop. Be careful about signing anything, as they seem to be trying to scam customers.