We had a little accident with the car. The passenger back quarter panel got scratched pretty good…read moreand the insurance company suggested for me to take my vehicle here. I read about Briggs and there were some good reviews and not so good reviews but I can say they did a great job on repairing that panel. I was kind of skeptical with some details that were in the initial assessment of damages going through along with some of the comments I read, but they did not disappoint. The car looks just like it did prior to the accident so I would say the money that was paid for the repair was well worth it.

We've been loyal customers of Briggs Collision in Concord, NC literally for years now, but sadly,…read morethat relationship ends now. We brought our vehicle in for repairs after being rear-ended, only to have it returned with a broken front windshield--damage that was not present when we dropped it off. We have documented proof that the windshield was intact before the repair work began. Despite clear evidence that the damage occurred while the car was in their possession, Briggs Collision has refused to take responsibility or make things right. The lack of honesty and accountability is incredibly disappointing, especially from a business we trusted for so long. It's disheartening to be treated this way after years of loyal patronage. We expected integrity and professionalism, but instead, we're left dealing with damage that should have been owned and handled by them. We can no longer recommend Briggs Collision and will be taking our business elsewhere!

I got into an accident and my bumper popped out of place. I received an estimate from this location…read morefor $1700 for a new bumper. They told me that the bumper could not be put back into place. When further reviewing the estimate given to me, they wanted to charge me $700 for just paint alone (bumper was $300, remaining labor was $1000). I went to another collision center and they popped my bumper back into place with no issue and didn't even charge me. If you are going here, I would highly suggest you get a second opinion.

Pay attention ‼ I…read morerecently had a very troubling experience at the Hendrick Collision Center in Concord. I dropped off my car and signed paperwork to get an estimate. After receiving the estimate, I decided to take my car back because I found another body shop that could repair it faster and at a lower cost. To my surprise, they increased my estimate from $10,000 to $15,000 and claimed my car was a total loss for my insurance. When I went to pick up my car, I asked about my missing back door. The staff informed me that it was gone. Thankfully, I was with my brother, who confronted the person responsible for my car. After a tense situation, the manager intervened and allowed us to retrieve my back door. However, I was charged nearly $2,000 just for the estimate. After taking my car to another body shop, I discovered that many items were missing. I urge everyone to be cautious and not to trust this shop. Be careful about signing anything, as they seem to be trying to scam customers.

Needed help with mounting my new state tags. They removed my old license plate and mounted the new…read more They're off the beaten path, but they're worth the visit. The service was professional, efficient and affordable. I would definitely recommend this auto shop.

I forgot who I had dealt with but I loved everything they did for me! Really kind and communicative…read morepeople.

These guys do a fantastic job and got our car fixed really quickly. Very friendly, professional,…read moreand they were very transparent about the price. If you're looking for a body shop, definitely go to AJ's superior!

AJ Superior is the ONLY vehicle repair shop one should use. Not only are they efficient, fast, and…read moreknowledgeable, they go above and beyond to make sure your vehicle is perfect before they give it back to you. They pay attention to detail! They're absolutely meticulous! They keep you posted on their progress and work well with insurance companies. Also important, AJ's Superior has the friendliest staff with whom you will ever come in contact. Again, AJ Superior in Concord is the ONLY place to use.

Very businesslike atmosphere, they provide excellent service and deliver quality work and stick to…read moredeadlines

Took my car here for a second time, same car and although the owner is friendly the attention to…read moredetail is lacking. It helps to have mechanics they can speak English and communicate details about the services and or trouble areas. Please give more attention to detail

Caliber Collision Goes Above and Beyond! After getting into…read morea fender bender, I took my vehicle to the Caliber Collision shop on University City Blvd and I'm so glad I did. The service was truly outstanding from start to finish. Right from the initial estimate, I could tell they ran a professional operation. The staff was friendly, knowledgeable and the technician Tamara took the time to thoroughly explain the repair process. Tamara made sure to go over every detail of the damage with me. The repair itself was flawless. Tamara and the technicians who worked on my vehicle are true craftsmen - the paintwork, body repair and overall finishing touches looked perfect, like the accident never even happened. You could not tell there had been any damage at all. They paid meticulous attention to every detail. What really impressed me most was the care they took to make the entire experience convenient. Those daily updates on my vehicle repairs were top tier! They arranged for a rental car, worked with my insurance company directly, and had my vehicle ready right when they promised. The upgraded customer service exceeded my expectations. I'd highly recommend this Caliber Collision location to anyone needing auto body repair or painting work. Their skills and service were second to none. Thanks to the entire team for going above and beyond - you have a customer for life! Easily deserving of 5 stars.

I stopped in as a walk-in, asking if they could take a look at minor damage to my paint. I wish I…read morecould recall the staff member who helped me but she was EXTREMELY helpful! She came out to take a look at the damage and was willing to buff the majority of the damage out for free. She explained that, because of the specific paint color, she wasn't able to touch up the paint but suggested that I contact the dealership. She informed me that touch up pins were about $20 and the dealership will have it in the exact color of my car. I was so grateful to find that the minor damage could be repaired for less than $20. I would ABSOLUTELY suggest this Caliber location became they are extremely helpful and willing to do what they can to help rather than trying to nickel and dime people who are already in a stressful situation!!

Poor communication. Did not fully check vehicle after repair and missed a vital part of the engine…read morewhich almost costs a complete engine repair by a mechanic days after picking up the car. It was an insurance claim which probably led to cheap shoddy work. Had to replace fender twice because they missed damage on new fender replacements. Did not align hood properly the first time. Paint does not match. Took a month to fix because they kept messing up. Save yourself and take your vehicles elsewhere for repairs.

Very impressed with the service received for our F250. We accidentally busted out the back…read morewindshield and dented the truck with our 5th wheel camper. They communicated well, and cleaned the truck inside and out. Highly recommend!

I would not go back if I ever have a choice. Terrible service. Logged my car in 2 hours after it…read moregot there. Didn't hear back from them for a week. They are supposed to contact the customer twice a week. The customer rep didn't know what was going on when I called. She tells me that after they had my car for a week that they just now ordered the parts. 2 days later I'm called and told my car is almost ready. When I went to pick up my car you would think it was ready. It wasn't. Minor detailing needed. If you have a choice don't use Caliber Collision. I won't.

Dropped my car off for an estimate. Decided not to have the work done there. Picked it up, it was…read moreworse than when I dropped it off. When I dropped it off the door worked, it was just dented. Now the door doesn't work and the door open alarm won't stop ringing. when I brought it up they denied any wrong doing and said I'd have to pay them to fix it. I showed them pictures from before I dropped it off. The door handle was not stuck open when I dropped it off. Now it is. It's obviously in worse shape and they still deny doing anything wrong. Just because they have a big sign and a website doesn't mean they are not con artists.