STAY AWAY! THESE GUYS DO NOT STAND BEHIND THEIR WORK!!! They deserve a ZERO, but that's not an…read moreoption. I took my truck here to get the state inspection so I could get it licensed in Missouri shortly after we moved here. During their inspection I was told I had a bad ball joint in the front end that would have to be replaced to get the sticker. I didn't have the time or space, so I had them do it (almost $500.00 for the repair) and got the sticker. Barely 10,000 miles later (currently) I went to get the inspection renewed (different shop because they no longer do the inspections) and was shown that one of the ball joints they had replaced was bad again. A ball joint is a part that should last 100 + thousand miles. I called them on Thursday afternoon (9 May) and got voicemail and left a message. The owner called me back the next day (Friday) and told me they had gotten some bad ball joints from the supplier and that they had a lifetime warranty (I have my receipt), but the labor "might not" be covered (half the cost of the repair) by the supplier (He doesn't seem to warranty his own work?). The owner told me he would talk to the supplier and get back to me. A week later (Friday, 17 May), I called him (he hadn't called yet) and was told that the ball joints "might" be covered under warranty but I "waited too long for the labor to be covered and if it had only been a year or so they might have covered it" (It's not a daily driver and I have barely put 10,000 miles on it in this time) and he wanted me to bring it in for them to look at. I made an appointment (with him) at a set date and time (Monday 20 May by 4:00 PM) and as I was pulling in at around 3:45, he said he was leaving for "an appointment" but that his guys would look at it and call him. 2 people looked at my truck for about 5 -10 minutes and kept saying they couldn't find the issue (to be fair, I had mistakenly mentioned the top ball joint, which was incorrect, it was the bottom), even though the was an obvious noise when they pried up on the tire. They finally found that it was the lower one. The one mechanic (the owner's son apparently) called who I assumed to be the owner and spent another 10 minutes or so talking while going back and forth from looking at the truck to going off out of ear shot from me. At one point he mentioned something about the grease fitting, but then went off to where I couldn't hear again. The mechanic finally brought out a pen and pad and told me that the owner wanted me to write down my name and number and he would call me in the morning (Tuesday 21 May). I did that and left. It's now Tuesday, 28 May (I have to get the inspection and get the truck licensed by the end Of May) and he has never called (second time he's done that). Yesterday (27 May), I got under the truck and started looking at the ball joints and discovered that the lower ball joint wasn't greased when it was installed, and the grease fitting was even loose (never fully installed). The ball joint may or may not have been bad, but it was not installed correctly BY THEM (has to be greased once installed). SAVE YOUR MONEY AND KEEP YOUR VEHICLES SAFE! STAY AWAY FROM HERE!!!!!!!

My daughter broke down in Urbana on her way back from the state fair. We were going to have it…read moretowed back to Springfield because we were nervous about using a mechanic that we did not know. I read the reviews for RZ and decided to give it a try. We are so happy that we did. Rod went out of his way to take care of everything. He even met with us after hours to work around our schedule. Very honest and great communication. I would highly recommend RZ!!

On a random Monday while driving around in the area, I picked up a screw in one of my tires and…read morestarted leaking air very fast. I stopped by Stoufers without a call or an appointment and they not only said yes to helping me, but in the middle of their busy Monday, fit me in within 30 minutes and repaired my tire. The price was super fair and they were very kind. I plan to return to them with my other needed vehicle service and maintenance items. Quality service goes a long way and deserves reward in this world. Thanks for getting my wife and I out of a bind!!!

WOW - was headed through town on way to IA and a tire started loosing air, fast! Pulled into…read moreStoufer's and they fixed it - now! They worked me in so I could get back on the road. Did a great job as well - tire holds air great. Next time I need tires, I will wander back to Mack's Creek! Thaks, guys!!

Shannon ,I'm sorry you were not happy with our service…read more Unfortunately you were very rude and demanding from the time you left your vehicle for diagnosing. You called less than 12 hours after it got here demanding information we did not have. You were pushy and very rude and we do not put up with customers acting like that. You were bad mouthing our mechanics before they even had a chance to look at it and we felt you would be better taking your vehicle elsewhere where you would be happier with the mechanics and where someone else would be willing to put up with your bad behavior after your repeated rude and hateful pushy calls . Your review is completely in retaliation to us firing you as a customer and has been completely fabricated.

The clown that runs this operation is pathetic. I made an appointment 2 weeks out, dropped my van…read moreoff on a Friday per his request. I called on Tuesday to get an update and all I got was the run around. I was met with rude behavior, and they gave me no indication they even looked at the van yet (they had it 5 days at this point, after waiting 2 weeks for the appointment). At this point I was a little short because I had an appointment... only to finally hear from Tony's mouth that he was behind schedule and hadn't even looked at it yet. He could have told me that when I dropped it off or at any time prior to (and including) my call. He told me he wouldn't get to it for another 3 days, which I reluctantly accepted. I chose to go here on a referral from my regular mechanic, whom I called after talking to Tony to make sure this wasn't a 2 bit, fly-by-night operation (which it is). 15 minutes after talking to my mechanic, I was then contacted by Tony and told to come get my van. He didn't like me checking on his integrity, he didn't like that he was wrong and I knew it. His short-man syndrome came out in full force and he blew his top... hardly professional and very childish. He's a liar, a cheat, and you should steer clear of this company by any and all means necessary.

At around 3pm I made an appointment for 5pm. They close at 7pm. When I got there at 5, they said…read morethey couldn't sell me 4 tires (for around $1600) because they had 1 other car that was getting tires. Seriously? You can't do 8 tires in 2 hours? This is just laziness. I have to drive for 13 hours tomorrow, and we just discovered faulty tires on our truck. We have no spare (it's on the vehicle). I hope I can find somewhere to replace tires in the morning and that my vehicle holds out until we get there. We're in the middle of rural Missouri.

Great service on a difficult repair. Worked through part issues and did great. Worked with the…read morewarranty company and awesome communication and manager.

We took our Jeep Wrangler to this place for some service and couldn't be happier!! Very reasonably…read morepriced and it was done very quickly and professionally!! I highly recommend Matt to service your car needs!!

Great service and they would so nice and so helpful and they were so cooperative. There shops so…read moreclean and they can cooperate with you on helping with money for paying for stuff .

( BEWARE ) ( BEWARE ) (BEWARE ) YOU BEEN WARNED!!!! This shop are Crooks and Cons. I got ripped…read moreoff and robbed on selling my 16 foot trailer. What later told traler was worth 1200 bucks, sold it for 300 cash whith brand new 2x10x16 treated wooden floor put on trailer before i sold it plus 4 newer tires on trailer!! , aluminum flat bottom boat and trailer sold for 150 00 was told that all it was worth !!!! Also told Was later told was worth 600 cash and was screwed on that!! Sold a 1 ton truck bed, truck receiver hitch. I bought a lift kit to put on my truck, and paid 2000 dollars on a lift kit and took over 4 months and kept on rescheduling lift kit install after I pay two thousand dollars , cash advance in full! Included in lift kit deal tires wheels,I never received my wheels and or tires. . brand new tires and wheels. Refuses to return my calls or give me the items i paid for. The person was a dear friend of mine that took advantage of my kindness for weakness and the fact im disabled. Also gave him a free scrap truck and scrap metal. Out of good faith. And got screwed over. I have spent and lost over 17 thousand dollars cash in hand on this shop. All he had to do is stand by his word and give me the tires and wheels that were promised and i paid for in cash. I have personally referred multiple people to this shop. I have nothing but brought business to the shop including talked highly about the shop. Even offer to advertise the shot to bring more business. In return , I get screwed over and screwed around with. All I wanted was a shop that I could rely on.That would do me right?And not screw me around and give me the items that I bought paid for wheels and tires that I know received. And this person called himself a friend. But he doesn't have time or respect to call me back..

Had wiring fixed in my pickup, James did an excellent job in finding the problem and correcting it…read more I highly recommend him.

After wIting for 1hour for tow rechecked with aaa to find i had missed a call…read more Truck wasn't available company they called Had them contact wakefield. He was there in less than 10 minutes. Dropped us off at our house then delivered truck to repair shop Great service in fast time.

My keys locked in my truck at Walmart parking lot so I called my insurance company and they sent…read moresomeone but it was going to be about 40 minutes so we decided to wait in the cold then a guy from Wakefield stopped by and helped us in the parking lot!