I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

I'll give this location the benefit of the doubt and leave a 3 star review, in hopes that this was…read morejust a very, very bad day. As a whole the entire staff the day of my visit was miserable. I'm talking everyone - from the paint dept, to customer service to the cashiers. Obviously they were short staffed but how does this effect the paint dept? Went in to grab paint and was the only customer was the counter. Two employees spoke among themselves, with no acknowledgement; a nod or something would have been fine and I would have continued to patiently wait. Instead I stood there awkwardly, for probably about 5 minutes till one of them came over in a huff. He "mixed" my paint and I was on my way. However there was only one cashier plus the self checkouts. The lines were huge and extended well into the isles. Still the waiting customers were more pleasant than the cashiers. When I went to check my gift card balance at customer service they had attitude as well; grabbing my card and rolling their eyes. Once outside I looked at my paint which had a clear bottom. Although my color was green the bottom showed white paint. It was obviously this paint was not mixed well. Dare I go back in? I think not! I've had my fill of 'tude for the day.

It's terrible that GE purchases saddle customers with Bodewell, a no account "service provider,"…read moreand that Lowe's just shrugs and collects the money. Bodewell shows up when and if they want, AND they call to reschedule an appointment when they should actually be at the appointment. Imagine the havoc this wreaks on customers' schedules. I plan to find a better extended warranty option and cancel the Lowe's-GE-Bodwell grift. I'll also think twice before buying major appliances from Lowe's and anything GE in the future. You should too.

I wrote a letter to the Chairman & CEO of The Home Depot about my unacceptable experience. I mailed…read moreit Certified/Return Receipt on 01/02/20. The letter was received three days later. I finally received an email back from a representative in the Corporate Escalation Team. I didn't receive a callback when scheduled, however, I received a call from the Store Manager a day later. We discussed cross-training, employee/customer interactions, and management. The current Store Manager was deployed to the store two-and-a-half months ago. I suspect for some of the reasons described in my prior post. He was professional, courteous, and attentive. Not only did he address my concerns, but he also shared operational strategies to resolve problems the store and, most importantly, the corporation's issues. Of course I didn't want anything except to exhibit how business should operate. I wish the best of luck to the Store Manager in the current environment of non-engaged employees and the corporate climate of The Home Depot.

We received an appliance delivery from Home Depot today (1/16/2025) and it was an absolute…read moredisaster. When ordering the appliances (refrigerator, dishwasher, microwave) we indicated in the online delivery special instructions for the new hardwood floors we recently had installed. The installer came out and there were issues with the installation. The install of the dishwasher and the water line was not properly hooked up... during that installation the installer had water all over my entire kitchen damaging the newly installed hardwood floors and the water leaked into my basement level damaging the drywall on the ceiling and coming down the sides of the walls, the newly installed carpets in the basement as well as part of the basement sofa was damaged due to water damage. The cabinet below the sink was also severely damaged. The refrigerator was not properly hooked up... the hardwood looks like the fridge was slid across the floor. They left divits, cracks and deep wood scars across the floor and the water damaged many of the hardwood planks. The refrigerator was not properly installed. Keep in mind, we paid Home Depot for the installation of the new equipment and the hauling off of the old appliances. When we called Home Depot, we had to submit a claim. We were told we should hear within 72 hours. The installer knew exactly what he had done and the issues he had caused as he directly called his manager during the delivery explaining the damages that were caused. I never thought this purchase of three appliances would turn into a total renovation project. Extremely disappointed right now ...for those of you reading this, I hope you never purchase appliances for delivery from Home Depot. After calling a 2nd time today... thinking talking with another person would put me at ease, it made things worse!!!! We are waiting for the company that Home Depot goes through to address our claim. At this point, I feel like I need to get an attorney...never ever will I return to Home Depot not even for a screw... because they definitely screwed us!!!!!!!!!

Went above and beyond to help when other places were closed. Excellent customer service.read more

The staff is always ready to help finding your needs . Very helpful! Store always clean pleasant…read moreatmosphere