I like the staff and the size of the place. If you need a couple of things it's a lot better than…read moregoing to the big Stores. They have helpful people to answer my questions on a project in many areas. I have been going there for a few decades.

From the owner: Customers and employees know True Value Hardware as the family hardware store in Southern York…read moreCounty, your knowledgeable staff at both our stores in Shrewsbury and Loganville focus on providing friendly and helpful service. Many of our employees have been with the store for more than a decade, and they all have an in depth knowledge of our products as well as our services. We hope your family enjoys shopping here as much as our family enjoys providing you with the service you deserve. The Hittie Family

I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

Update 10/26: Closed on Sundays now? Rigged. Again, I don't understand why such issues exist with…read moreordering something online and picking up in the store. This time, I ordered a Flex nailer. Website says they have 2 in stock. I can pickup right now or have it delivered tomorrow, the website says. But because I ordered online for in store pickup, I have to wait until Nov 2nd for them to put it in the pickup room? That's insane! This is a publicly traded company! Online customer service is non existent. You can order an item listed as In Stock, and they can send you an email telling you its magically Out of Stock, with a button labeled "Explore Options". Of course this button just sends you to an infinite login loop. Your order will never actually be recognized on the site. So you can't just reroute the order to a different store. Oh yeah, also the "Chat with us online 24/7" option on the website is broken. Does nothing. Also, they have no customer service email. Also, they wont call you about your order that they screwed up. Apparently you have to call and wait, and then explain everything to some rude employee who will screw things up even more. Or let the pending deduction on your bank account expire after 3 days. So dumb.

Always clean and have everything I want. They're super friendly with my daughter and I this store…read moreand very helpful! Plus I love the plant section.

I wrote a letter to the Chairman & CEO of The Home Depot about my unacceptable experience. I mailed…read moreit Certified/Return Receipt on 01/02/20. The letter was received three days later. I finally received an email back from a representative in the Corporate Escalation Team. I didn't receive a callback when scheduled, however, I received a call from the Store Manager a day later. We discussed cross-training, employee/customer interactions, and management. The current Store Manager was deployed to the store two-and-a-half months ago. I suspect for some of the reasons described in my prior post. He was professional, courteous, and attentive. Not only did he address my concerns, but he also shared operational strategies to resolve problems the store and, most importantly, the corporation's issues. Of course I didn't want anything except to exhibit how business should operate. I wish the best of luck to the Store Manager in the current environment of non-engaged employees and the corporate climate of The Home Depot.

Getting REALLY tired of being chased all over the store and harassed by people trying to sell solar…read morepanels. Management ever going to do anything about it, or nah? "Hey man have you heard the news?... " Bro, get lost.

Went above and beyond to help when other places were closed. Excellent customer service.read more

The staff is always ready to help finding your needs . Very helpful! Store always clean pleasant…read moreatmosphere

My mom lives in Shrewsbury and had been speaking to a local real estate agent about finding some…read morefurniture. The real estate agent recommended this place and when we stopped by, it was not what I had expected. It is a little bit organized in terms of dining room tables might be here, and bedroom furniture might be there, but you are definitely searching around in a barn for things, and it's packed tight. My mom actually did find a Christmas caroling doll that she purchased, but then we went outside and purchased some vegetable plants, herbs, and flowers. Fast-forward about a month and the flowers are exploding. They are healthy and colorful... Way better than anything I've ever purchased at, big box stores or national chains. I'm not sure how the prices of the plants compared, they were probably equivalent to the same prices that we would've spent, but they are remarkably healthy and beautiful. And I wasn't so sure about them when we purchased them and when I was planting them. So my mind is changed, we will definitely continue going there for flowers. and, I will probably poke around in the barn to see if there's anything interesting.