Get what I need everytime I go there. Not as cheap as big box stores but there building wood is…read moremuch much better than Home Depot.

It's a great place to go and get mulch or lumber. The inside is also very nice and air conditioned…read more It's also nice because it's close by to a lot of houses

Trooper pit beef sandwich with onions was a damn fine lunch for me today! My mother got a pit…read moreturkey sandwich with onions and a sauce on it too. Sandwiches were delicious as hell and made both in about a minute's time for some fast service.

Bought a leaf blower yesterday. Customer Service was fantastic. Knowledgeable and helpful staff…read more Always a pleasure shopping at this store.

Great customer service and always seem to have the part we need, even the rare ones! Well worth the…read moredrive and appreciate not having to wait for the mail to deliver something we need right away when something breaks in the middle of a job!!

They seem to have everything. The item you are looking for may be hidden or out of site because of…read morethe smaller size of the store, but the staff there engages you and asks if they can help you. Very friendly and informative. Of course they're slightly more expensive than the big box hardware stores, but it's great locally owned hardware store.

They have everything, especially if you are looking for something for an older appliance.read more

Great service! Great advice and recommendations! You can…read morefind anything and everything here!

a bug went up my nose great service…read more workers are nice would recommend but they have bugs

I just Love Rick's Ace!!! I have been going here for years and today's experience was…read moreAwesome(every shopping experience is Awesome as well). I came in today for a specific home project and knew I would need help. I asked employee Barry for guidance, and he immediately enlisted the help of Tyler. I explained my home project of redoing butcher block countertop. Tyler was very patient and he pointed to the exact products I would need for project. Tyler stayed right alongside while I was picking colors with the hubby. Time for checkout and cashier Taryn was Amazing!!! She constantly had a smile on her face and she was very Pleasant! Great job to All you guys and gals for helping the public!

I have been shopping here for more years than I can count, certainly over 20 years. The staff is…read moreso wonderful and they are always there to greet you and assist you with whatever you are looking for. I am all about small business and love that this is a business that has been run by generations. They are wonderful!

I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

I gotta say, this is the hardware store of choice for me…read more First, when you walk in, you generally see the same faces - this tells me that people enjoy working here. Rarely am I not greeted, and often an employee, if they see me in the aisle will ask if I need assistance. Although not a warehouse store like *cough Home Depot cough *, they have almost everything I need (within reason). I like how they have pretty much every wood stove accessory or repair item, this is something that the warehouse stores *cough Lowes cough* do not carry. Tip: Sign up for their loyalty program. You get discounts and credits towards future purchases. Tip: If you come in with kids, bring a couple of quarters for the old school HUGE gumball machine.

There is one jerk of an employee that works there and sadly, it ruins the whole experience. My dad…read morewent to return a bag of soil, he had purchased one too many. The same arrogant guy gave my dad a hard time, just as he always does for me. I should preface this extra part by saying my father is also recovering from knee replacement surgery. The guy held the door open and told him to carry the soil into the store. When he saw my dad struggling to walk and carry the soil, he got so annoyed by him that when my father finally got close to the front door, he shut the door in his face, and walked back inside. This is my absolute last straw with this place. You cannot bill yourself as the "friendly neighborhood hardware store" and keep doing things like this to your customers. I will gladly take my business to a more commercial enterprise and save myself 30% for the trouble.

I bought a Weber Grill and paid for delivery and a later pick up. They had two guys deliver but…read moretoday only one guy to pick up which made no sense. I had to help him with the grill. I called the store and asked for the manager and Mark answered. When I told him my concern he could care less and kept saying that it was Forest Hill and not his store so not his problem. Suppose it was a housewife at home. She could never have helped the driver ( who was very polite). I am very disappointed with how things were handled and with Mark's passing the buck.This is no way to treat a customer.

No one in charge on Sunday, only young people not trained in politeness, customer service, or the…read moreproducts they sell.

Neatly spaced, well organized, and very personable people work here! I went in to check out the…read morestore and found it to be filled with plenty of information and well-priced items of value! More than that, the space was so welcoming and inviting! Of course I'd want to come back and see what else I could get in order to be ready for spring!

Store has a great selection of products; I love the monthly emails with sales and classes posted…read more The staff is always more than helpful, and the price are competitive.