My classic Schwinn beach cruiser needed some love after spending a couple of years in the garage…read more Called around, and this place was open on a Monday and offered to do an inspection same day. When I arrived, they helped me unload my bike, which required some tetris-ing to get out the backseat of my compact SUV. Was a bit intimidated when I walked in, since most of the bikes were higher end mountain bikes, or e-bikes. However, Jake at the service desk, was extremely professional, likeable, and treated my old girl like she was just as important as the other bikes in the shop. They even helped me load the bike back into my car. Highly recommend them for their excellent customer service, reasonable prices, and product knowledge. Will definitely be back!

The best costumer service ever!! Jermey was so helpful and so kind. He added all my new bike…read moreaccessories and made an appointment for the rest! 100% recommend them for all bike needs. Thank you so much for your support.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

I have been building out a bike recently and every single time that I am struggling with something…read moreor I need a part they always have me covered and they do their best to have it go really fast and they always have a great attitude over there. I would always recommend this place to anybody that has something going up with their Bike.

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Amazing customer service! Very knowledgeable and very helpful. If I was living in the area, this…read morewould hands-down be my regular place. Chris is especially great!

Matt Potter is exceptional with customer service ! The…read moremechanical crew is super pro I have purchased three bicycles over the years from this shop and bring everything to them for any work I can't do.

I have been a customer at Spokesman for over 30 years. I bought two bikes from them in the past and…read morelots of equipment. Today, I got a flat tire on the river levee not very far from Spokesman. I called to ask them to fix the flat, and he asked if it was an e-bike. I said yes, but it has normal tires. The employee who answered the phone said, "We only repair e-bikes that we sell". I explained that I had a serious flat, and he repeated the same words even louder. I mentioned that I have bought bikes and equipment from them and am a long-time customer. I also asked if he would repair it if I bought a tire, and he repeated the same exact words even louder. I had to walk my bike a couple of miles to Epicenter Cycling, and they repaired it right away. I can't believe that Spokesman treated a customer this way. I will never go there again. The irony is that I tried to buy an e-bike from them back when I was shopping for one, and the one that I took for a test ride had a chain that kept skipping. I brought it back to see if they would fix it or give me another one to test ride, and the employee just shrugged and said that they do that. I left and bought one elsewhere. Other than that, I used to really like the store and the employees. But those two experiences have turned me off for good.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

Went in looking for tires for my bike. They just happen to have exactly what I wanted. Was in the…read morearea for work pulled them up as being close to where I was so stopped in. Very friendly

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

Tony really knows his bikes! And is very personable. What else would one want in a business?…read more We dropped by just to check out his shop and say hello, and Tony gave us a kind, top notch tour of his shop and the bikes in there, from amazing older ones to modern ones. And of his other interesting antiques and cars. His shop is neat and well organized, has a great area for a band and a coffee bar. His passion for bikes old and new shows through. I'd definitely return here for my biking needs and would highly recommend Tony and his shop.

Tony Z. is a fantastic mountain bike guide with an encyclopedic knowledge of the trails around…read moreSanta Cruz. I asked for a bike rental and shuttle up Nisene Marks SP. Cyclepath Outfitters took me on a 20-mile ride that I'll never forget. They over-delivered the fun. Anyone looking for a mountain bike tour near Santa Cruz should enlist Tony Z. & Cyclepath Outfitters as their source for information, gear and guidance.