The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

I have to admit that I'm new to the bike work, I was having trouble with my bikes suspension…read more I've been owning it for about 6-8 months, bought it preowned because I wanted to see if it's something I wanted to invest more into it. Ryan in service department checked my bike out and gave me free advice on how certain components worked. The issue was as simple as refilling the suspension with air. He did it at NO COST!

Helpful and friendly free service advice each visit. They also carried the products I needed to…read moreget on the trail again

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

Visited for Stars & Strides shirt and bib pick-up, explored the store to check out soccer gear…read moreoptions in the spirit of World Cup. Options were limited, but likely b/c it was nearly mid July. Sports gear for all sorts, no long queues, camping gear rentals available for folks looking for summer trips.

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Noelle and the team are always friendly and helpful. Have been getting goathead thorns on my…read moredaughter's bike and they were able to help repair it pretty fast with no issues. Great customer service, would recommend.

Once again, great service from Hyland Family Bicycles! We purchased our e-bikes from them last year…read moreand just picked them up after having the included maintenance service done. Excellent customer service from start to finish. Their level of customer service really is the best. Highly recommend!

I highly recommend Hyland for their friendly environment, expertise, and help in solving my bike's…read moreproblem. While I was not able to spot or troubleshoot the root of my bike's squeaking noise, Highland was able to help me solve it right away. The employees genuinely want to help you. You can feel that they love their job and that they genuinely want to help customers!!

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.

If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to…read moreconvert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team.

I've been taking my bikes--mountain and road--here for several years. Dalton and the crew are…read morealways friendly and do a great job. Two thumbs up!

I mostly do my own regular repair and have used some aftermarket parts. I can say I know just…read moreenough. However, certain issues are not staightforwards. Some cases are due to the combination of little issues such as slightly loose derailleur hanger, not tight enough qr, misplaced cassette spacer, slightly bent hanger and so on. With my limited knowledge, I thought my bike with some minor hassle is not fixable. I found Nathan's cycling service shop by accident and wanted to try out. He is such a calm and knowledgeable person. After he heard some issues I have had, he started overall fixes here and there. What a difference! Similar example I can use is that (although I have not tried myself) people benefit from good bike fit may feel this way. You thought you did the right things but only an expert can take you to the last mile. That's what I have experienced with Nathan's service. This is one of the places where I paid more than he asked because 1. I valued his expertise more than he valued himself and 2. He shared his knowledge which I may not be able to get from just watching YouTube clips. Try yourself and be pleased.

"Absolutely thrilled with my experience at this mountain bike shop! Nathan's service is…read moreunparalleled and he's very knowledgeable. Not only did they provide quick turnaround on repairs, but they also exceeded my expectations. Honest and fair service prices. Discovering this gem was a game-changer for me, and it's a relief to finally avoid the shady practices elsewhere. Avoid the big bike shops in the bay area. I typically would drive an hour to Monterey for a great bike mechanic that I trusted.... stoked to find Nathan's shop in Campbell. I've also had great service at ABS and Epicenter Cycling in Santa Cruz.

Megh in the shoe department was super helpful and knowledgeable! They took the time to make…read moresuggestions and explain the differences I might notice as someone who doesn't often wear trail running shoes. I wound up going home with the pair of shoes they recommended! I'll definitely be back next time I need a new pair of shoes.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Mikes Bikes is excellent and turn around time is fantastic. Most of all I believe their pricing is…read morefair and reasonable. There repair techs are knowledgeable, professional and helpful. They have fixed my road e And ebike. I will always take my bikes there. Beth in Willow Glen

My daughter needed help fixing her cruiser and James was very helpful and informative. Two thumbs…read moreup‼ Thanks, James!