Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

I have to admit that I'm new to the bike work, I was having trouble with my bikes suspension…read more I've been owning it for about 6-8 months, bought it preowned because I wanted to see if it's something I wanted to invest more into it. Ryan in service department checked my bike out and gave me free advice on how certain components worked. The issue was as simple as refilling the suspension with air. He did it at NO COST!

I brought my MTB in for a brake bleed service. The shop crew at Summit performed a thorough…read moreinspection and job. They were able to save me some money when I initially thought I would be replacing parts that were over 15 years old. All it took was their expertise and experience along with some elbow grease to bring some components back to life. I'm grateful for their work!

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

I was shopping for a specialized gravel bike they had several models and sizes for me to test ride…read more This was a big purchase and I must have visited them three or four times prior to pulling the trigger. They were patient and helpful each time! Amazingly this bike shop has been in business for 50 plus years my parents bought me a bike in fourth grade from here. That should tell you all you need to know about their customer service!!

Bill and Kevin are the best! Long story short, they went above and beyond to ensure that my bike…read morewas taken care of in the shortest time possible. Instead of making me wait for a part that wasn't in stock, they found a way to acquire that part in less than a day and had me back on the saddle in less than 48 hours. Im glad I purchased my bike at Hyland Bikes!

I bought my beach cruiser from Hyland about 14 years ago so this review is a little late. They…read morepopped up in my "rate your experience" section on yelp because I had recently done a search to see if they were still in business. I'm in the market to buy another bike and my experience with them was great so I wanted to give them my business again. It's so nice to walk into a store and speak with people who understand what good customer service is. It's not just about greeting someone with a smile. It's having the knowledge and experience to answer customer questions, listen to what it is they're looking for and then make recommendations based on the customer's needs. Obviously the team at Hyland left a good impression on me 14 years ago. I'm looking to buy an electric trike now and I'm hopeful that they can help me out or at least point me in the right direction. Now, obviously things can change in 14 years, but Hyland's been around for a long time and that alone is a testament at least to me about the quality of their business. So if you're looking for a bike, definitely go check them out.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.

Purchased our Treks 10+ years ago and Summit and its Staff have always made my visit's, servicing…read moreand occasional window shopping feel just right! Zero pressure, knowledgeable, friendly staff. When I went in today. I needed to service my bike after year's of not riding. I'm recovering from a number of leg and lower body injuries and have not been able to ride for a couple of years. I dropped them off and took a look around since it's been awhile. I saw this E-bike with a passenger carrier for two small or one adult and thought I could convert it to carry my large 50+ pound dog. While looking around, two very young children walked up and said "that's a cool bike" I replied "Yes it is", "did you show it to your Dad?"..... They ran over grabbed their dad and made him take them for a test ride! That was, great to see! That was an awesome bike, I hope they convinced their Dad to get it! As usual, excellent service and all around advice for my on road and off road ridding adventures!

If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to…read moreconvert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team.

I mostly do my own regular repair and have used some aftermarket parts. I can say I know just…read moreenough. However, certain issues are not staightforwards. Some cases are due to the combination of little issues such as slightly loose derailleur hanger, not tight enough qr, misplaced cassette spacer, slightly bent hanger and so on. With my limited knowledge, I thought my bike with some minor hassle is not fixable. I found Nathan's cycling service shop by accident and wanted to try out. He is such a calm and knowledgeable person. After he heard some issues I have had, he started overall fixes here and there. What a difference! Similar example I can use is that (although I have not tried myself) people benefit from good bike fit may feel this way. You thought you did the right things but only an expert can take you to the last mile. That's what I have experienced with Nathan's service. This is one of the places where I paid more than he asked because 1. I valued his expertise more than he valued himself and 2. He shared his knowledge which I may not be able to get from just watching YouTube clips. Try yourself and be pleased.

"Absolutely thrilled with my experience at this mountain bike shop! Nathan's service is…read moreunparalleled and he's very knowledgeable. Not only did they provide quick turnaround on repairs, but they also exceeded my expectations. Honest and fair service prices. Discovering this gem was a game-changer for me, and it's a relief to finally avoid the shady practices elsewhere. Avoid the big bike shops in the bay area. I typically would drive an hour to Monterey for a great bike mechanic that I trusted.... stoked to find Nathan's shop in Campbell. I've also had great service at ABS and Epicenter Cycling in Santa Cruz.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!

My daughter needed help fixing her cruiser and James was very helpful and informative. Two thumbs…read moreup‼ Thanks, James!

Great guys, down to earth. The service techs know how to work on high-end gear. I've been amateur…read moreracing for over 10 years and want my bike set up a certain way. These guys get that and always provide me with something new to try/experiment with, so I always learn something when I leave there.