E-bike repair services are not offered at this shop. It's quite inconvenient because they are 1 of…read more2 bike shops in town. Gears and disc brakes the same whether on a regular bike or an e-bike.

They scheduled an appointment to replace tires at 11 AM. Told me it would take 1-1.5 hours…read more Returned 2 hours later and bike hadn't even been touched. Nope.

I have a boat repair facility down in Ventura, which has graciously helped me to get my boat back…read moreon the water for the fishing season after Moore and sons acted so unprofessionally and abusive with complete accountability for their actions

This bike dealer is absolutely horrendous. I've spent over a year with one of their higher end…read moree-bikes (Super 73) and am completely disappointed. Although it still moves, it does not even get close to the max speed it indicates through the stock-product. The motor dulls down over a small amount of time and I am not impressed. The last and most important flaw of these bikes are their tires. Why sell these cheaply made fat-tires on higher end frames in Santa Cruz, which is well known for its inconsistent roadwork and sloppy construction workers leaving screws everywhere? Like come on, at least accommodate for people like me who've gotten a flat on the rear wheel over TEN times in under a year. Please do better and sell products made for the environment they're being sold in.

Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

Customer service is responsive and helpful. Responded right away to my request and although they…read moreweren't able to help the staff was very nice responded quickly and was knowledgeable

Love my Zero!! Riding it is like flying on a crazy fast whisper. So sweet!…read more I had a convo with a customer service person with a general question and she was super helpful. Made in CA, we've seen the place!

Haven't even brought my bike here yet , but I called a spoke about a problem my bike was having ,…read moregentlemen gave me some advice that it's probably my fuel pump. He was right about it and now my bike runs great . I'll be sure to have these guys do my suspension I need done . There a little booked out but thats cause there legit.

Definitely a great place to take your Harley if you want an upgrade. Greg does amazing work and is…read morevery responsive. Great follow up and great customer service. Very knowledgeable and does great work.

Mike was really helpful with my purchase for my kids first dirt bike. Really friendly and…read moreknowledgeable, I will definitely come back for my next purchase.

There aren't many dealers around like Cycle Stop any more. There is more knowledge between Mike…read moreand Jan than the rest of county's dealers combined. I have to laugh at the guy from Pebble Beach with the one star review. This isn't the peninsula, bro, if you need something you need politely ask. This shop is a no-nonsense, old-school shop. They don't have a ton of inventory, but if it comes from Honda, these guys can get it for you. They also can get stuff through the typical distribution channels that supply all the other shops. I just wish Honda made a bike I like, but thats another story. For now I use Cycle Stop for ALL of my moto needs, Honda or not. We're getting a Trail 125 for the wife this year and Mike will be the only guy I'd get it from. My only issue with them, is that I always plan to stop in for some Motul800 and wind up talking to them for an hour. That gets me in more trouble than the spending.

My review is only with regard to the Parts department at Y/S Sports Center. I have never purchased…read morea bike there. The parts department has people that deal with dozens, if not hundreds of unique requests in the course of a day. The folks behind the counter are knowledgeable in a vast array of applications. I'm still trying to stump them. They often have the parts I want, whether a chain, brake pads, or synthetic engine oil in stock. And even when they don't, they are more than happy to special order and get my items in a few days with no shipping cost added. 5 stars out of 5.

I've been here a few times for accessories and have always had a great experience. They have good…read moreprices on gear and service is always good. Recommended!

Great service! Great people! My bike needed to be serviced…read moreand also needed a tire repair. Brought the bike in at 10:00 and it was ready by 1:00 same day. Worked with Frank. He was patient and got everything done correctly and quickly.

Crosspost of my Google review of my firsthand experience of renting a motorcycle from there, and…read morejust how blown away I was by the overall experience. tl;dr -- local area intimidated total beginner squid had a very good overall first experience renting a moto and getting on the road for real As a brand new rider fresh off my M1 endorsement, I came in more nervous than I'd like to admit. Nini at the front desk was absolutely perfect for the job imo: compassionate, reassuring, and exactly what a first-timer needs before throwing a leg over a bike for the first time for real. Freddie and Henry were great too, really easy dudes to talk to and very helpful with sharing tips and other pointers for me. I'll be honest, I dropped the bike an equal number of times on both sides over the weekend, all at zero mph (embarassing af). Symmetrically bruised ego, perfectly balanced. Returning it felt intimidating, but the whole team handled it with zero judgment and genuine professionalism. I didn't try to hide anything and they made the whole process painless, albeit with some monetary penalties caused by my inexperience (I own up to this though). I'm leaving with my wallet lighter but with my heart genuinely fuller for the experience. The environment this shop creates for nervous beginners like me is genuinely rare, and it made me feel supported and motivated to come back and do better next time. Will absolutely be back for my next rental and keep getting ride time in, because real experience gained like I did is priceless. The human element of the shop is just cherry on top, and makes me feel good I'm supporting a local business. Shoutout to Nini, Freddie, and Henry. You made a squid feel welcome.

Brought my Ducati in for a safety inspection and servicing. There were a few problems and concerns…read morethat were discovered and they were great at informing me of my options before proceeding with the work. Unfortunately, one of the parts I needed to replace took a long time to arrive from Ducati, and it took over 2 weeks to get my bike back. However, Alfie was my POC and he always provided timely responses and status updates. Customer service is top notch and they did a great job on the bike.