We moved here in 2024 from Ontario to be near family. My husband was a retired Physician and I am a…read moreretired Reg N N.P . When my 91 year old husband was taken to ER he received excellent care and he was diagnosed with aspiration pneumonia and sent to ICU. I admit I was sceptical that this little hospital would have the equipment and skill to help my husband. That was February 27 th. I was pleasantly surprised. his care was exemplary, the equipment as good as any hospital at home. I can't remember the names of all the wonderful staff but they were beyond good, thoughtful and kind. While he was in ICU I had a nasty reaction to a drug I was on a passed out fracturing my TiB Fib and lateral and medial malléolus . I had surgery and once again anxious about such a difficult surgery. I had my knee surgery in a large teaching hospital and had an accident fracturing my femur on the same right side. I need not have worried as the orthopaedic surgeon did an amazing job on my leg. That was March 8 th and yes my husband and I were both in rehab together. once again, the staff were amazing. My husband became palliative and a bed was found on rehab. I worried would excellent rehab staff be able to manage palliation? They were amazing.My dear husband passed Saturday April 25th. Something else happened , something I have never seen or heard of . They brought a bed for me so I could be beside him and hold his hand and I would be comfortable. This hospital has SOUL. It has not lost its soul it does great work with awesome staff .. Many thanks to everyone. Eleanor ( Ellie) Armstrong

The care is outstanding here…read more They don't make me feel controlled or trapped. The nurses are always willing to try to understand when I start feeling sick. The nurses don't ignore me here. I 100% recommend this hospital as they have been nothing but amazing! (Even the food is amazing)

I arrived with TIA symptoms and was admitted within a few minutes. Over the course of the next four…read morehours I received a blood test, an electrocardiogram (irregular heartbeat), a CT scan, a doctors initial evaluation, a blood thinner and heart monitoring. Finally my results provided by the doctor (Michael) and discharge with full follow up documents. Everyone was very professional, very personable, caring and kind. It was a concerning time for me but everyone handled their roles brilliantly. We are very blessed to have Eagle Ridge in our community. Thank you for the care each of you provided. Simon Dean

re: recent appointment for a mid-morning procedure at the Medical Imaging unit at Eagle Ridge…read moreHospital. On my own, a fine morning weather-wise, so decided to combine getting to the hospital via Skytrain, plus a walk from the last Port Moody station stop, where I detrained. An opportunity to catch some exercise, and see a a little of Port Moody on the way. I arrived at the hospital very early for my appointment time, but decided to check-in at the unit regardless, just in case I lucked out and was taken in for the procedure early. Check-in was friendly, helpful, and accommodating. Fortunately, after being checked in, I was shown into the unit, and waited in a small area rather briefly, before being called in for the procedure to be conducted. Everything involved with the preparation for, and actual procedure itself went well. The attendant explained what was going to be done, and conducted each step with careful attention. The whole procedure lasted only a matter of several minutes, and I was back out to the hallway, and ready to return home. A big thanks to the friendly, caring, and expert staff for making my 'hospital time and procedure' at Eagle Ridge Hospital go so well.

Re: recent (Sept/25) appointment with specialist physician at Medical Day Care - Hematology…read moreClinic, within the Royal Columbian Hospital. My appointment with this clinic and doctor, was a first time experience, and required that I check into the hospital's 'Registration' on the main floor before proceding to the Medical Day Care Clinic. A first time appointment procedure to provide personal and medical information, and acquire a completed registration form to take to Medical Day Care and doctor's office for check in. After the form was completed I was able to go down to Medical Day Care - Hematology, located on the basement level of the hospital, and submit the form to attending office staff. And then waited along with others, in the hall's adjoining waiting area outside the office, for my appointment time with the doctor. The Physician, Dr Vicky Chan (Hematologist), conducted a very interesting, and highly-interactive discussion with me of the reports she had received from my family doctor, and medical lab. Many questions regarding the nature of the diagnosed medical condition were asked, and answered. I left her office with a medical lab requisition to acquire further, and more extensive blood analyses -- just in case previous tests had missed any factors involved in the blood condition as shown. A big thank you to Dr Chan for her caring personal approach and help. And thanks to all other staff for their friendly, and efficient services - every step along the way was handled so smoothly.

Worst hospital ever. Very long waits. Unsafe location for patients. Gurneys lined up one after…read moreanother directly outside rooms divided by curtains. There was no room for staff or patients to get between the gurneys. They had to be continuously moved if someone needed to get through. Gurneys lined the hallways didn't have call bells, so no way to tell anyone you needed anything. I'm surprised it was even allowed, as it seemed like an accident waiting to happen, especially incase of a fire. There was a nurse seeing a patient in one of the curtained off rooms. The patient became aggressive, and the nurse called for help. Fellow ER staff and security couldn't easily access the area because there were rows of gurneys with patients blocking the way. A definite security issue for both staff and patients.

Where do I begin (eye roll)...I can only speak from my experience…read more The front desk staff act like they own the place, and you are bothering them just by being there. They dont speak english properly so they often mess up apointments then blame the patients for their mistakes. You can make an apointment, show up on time, and still be waiting an hour for a doctor. I went there for several years and the front desk staff still didn't pronouce my name correctly, and actually asked me , if I've ever been there before. Seriously? It would seem they suffer from memory loss as well a total lack of accountability. There were advertisements for loosing weight and getting injections everywhere! This clinic did not care about my health or well being, and I wouldn't go back.

Extremely rude front desk staff!!!!!!!! I can't even comprehend working reception and treating…read morepeople so rudely. Always have to wait even with an appointment. Honestly, came here cause it was the only place I found accepting new clients.

Every single time my pharmacy submits an electronic prescription refill request, I need to go…read morethrough a rigamarole with the office. Apparently it's office policy not to do them (why not? I smell a few here somewhere). My GP has given an exception but this is getting real old. Time to switch to Telus Health.

They do not care or are concerned about patients whatsoever, basically useless clinicread more

This time, I have mixed feeling. Super negative and super positive…read more It started super negative. I have known this hospital has tricky layout and made me confused...and 8 years later, still tricky and more worse. The ceiling is kinda low and I felt like being in a maze. I wanted to have an ultrasound over breast but they kept telling me mammogram first. I didn't understand why but as it's their protocol, I had to follow. So I checked in mammogram test but until the technician got suspicious about I was in the another mammogram test room and I was another "Mari" (there was another same name patient!), I had no escorted by receptionist. The technician for mammogram was super kind and friendly. After we finished testing, she asked me if I had time. Of course! Then she set up ultrasound test right away. That was wow. Because I didn't have family doctor's requisition either. Both test results had nothing suspicious. I was very happy that my long day ended positively.

First off, its very hard to get ahold of someone here if you need to call them. The nurses though…read moreare very nice and friendly. It's smaller than the other big hospitals, and the wayfinding is confusing. The signs are not the clearest and the different entrances are dispersed with no main road signs indicating directions for the different entrances other than emergency. Tends to be cold inside.

Don't name yourself a walk in clinic, if you're not going to take walk ins. I tried to do a walk in…read morebecause I needed to see a doctor and was told to go to the emergency room.

The receptionist speaks English very bad . She is rude and selfish.read more

Great food in the cafeteria love it chicken fingers and fries and a hamburger with th worksread more

Don't want to give even 1 star. Pregnant and got serious problem with my liver. Went to emergence…read morewhere we had to wait for whole night for the doctor to see. But at the end, doctor said that we don't have treatment of this issue, referring you to specialist and they will call you for appointment. Again waited for specialist call for 10 days just to make an appointment. Finally, specialist will be calling after 3 weeks, not having time to see me in person. I am not understanding if someone is pregnant and having hard time because of other health problem, still this health care system does not care. Nurses over there were just sitting on the chair relaxed, don't care if someone is in pain.

Pleasantly surprised by the quick, easy and on-time visit for my dad's procedure. The nurses were…read moreso caring and attentive to his needs. Wish there was more parking available.

I had a CT Scan today and the radiologist DANINE was so kind and patient with me. I hope that she…read moreknows what a big part she plays in peoples daily lives. Thank you