Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

Ricky installed a whole house system with a generator feed and 500 gallon in ground tank. No…read moreproblems and timely install. What else is there to say? I guess thanks Ricky!

From the owner: Servicing propane and natural gas systems. Install gas pipe and gas appliances. Tank and appliance…read moresales. Appliance and tank repairs.

I had UPG prior to Coker fuel. Coker fuel is top notch professional. Yes, they cost more than the…read morebudget UPG or Ridge. However, I never have to leave a message and service is pronto. I like folks that enjoy the work. Then again, I like perfection and will pay for it. I do not shop at Walmart or Sam's club. Know where you belong and no need to complain. You get what you wish to pay. Me, Coker is a perfect fit.

I am building a home in Lake Placid and asked Coker Fuel for a proposal for running gas for my…read morestove. Their rep talked me into adding a tankless water heater. A week and a half later we got a proposal that did not include the original work requested. I called them and asked questions about it. The woman Sheri said someone would call me back. I had to cal them back after a day of no response. After a short discussion with "Ernie" I was told to take my business elsewhere as they were to busy and did not want to mess with a $4000 job. Worst customer service I have ever had. They were condescending and put out that I had asked for an itemized estimate.Don't use these people. They want to rip you off by not itemizing estimates.

Mr. Etienne came out quickly to address an issue with the propane heater for our hot tub…read more We are having guests for Easter, and he came out in time for us to be able to use the hot tub for Easter. While he was here, he asked him to take a look at our fireplace, which hadn't worked in seven years. He quickly diagnosed the problem and got it working again. He is fantastic!

Jath and co were punctual, professional, respectful in pricing and performing the work. I wish all…read morecontractors were like this. They went beyond my expectations in completing the new gas line for stove. I recommend to anyone needing natural or propane gas services!

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

After driving around trying to find some where to fill a fork lift propane tank in Miami on a…read moreSaturday afternoon I was giving up hope when I finally found Dade County Propane. It is located in a warehouse under the Miami Metrorail. They filled the propane tank in a jiffy but when I went in to pay I was astounded by all their cool fishing gear. If you are a salt water fisherman you have to check them out. The name of the business doesn't even hint at the water sportsman paradise that awaits you here. The inside of the warehouse was filled with fishing lures, fishing rods, coolers, ice, filleting knives, line, bags, cleaners, frozen bait and tackle. I was surprised to find all of this great fishing gear underneath the Miami Metrorail. The family running this business were such nice people that I have to give them a shout out. If you need to refill your BBQ propane tank they can do that too. I paid $20 less to fill the tank here than I do in Broward. If you need propane or any salt water fishing gear, come out and support this great business.

If you need to buy propane gas, you're in and out depending on what time you go , good service good…read moreprices