I was loving this place for the past few months, i'd come in twice a month for a new vape and it…read morewas a reliable spot with relatively good service. However today I got the same kind of vape i've been getting and when i tried it it didn't work at ALL, some kind of production error. I was then told absolutely nothing could be done and apparently "1 in 10 don't work" so i got something cheaper and that was absolutely horrible. it's for the best since i need to quit anyways, but wow. can't believe this place is taking everyone's money for defective products. as a businesses you should care about retaining customers, as their profit from me alone has far surpassed the value of one vape..

Great customer service unlike 'other Vape shops,' that even try to sound the same . this place has…read moreeverything at reasonable prices & excellent customer service. I am now a customer for life.

I went the Pipe Rack because I ran out of EZ Wider papers for my Medical Marijuana which helps with…read moremy leukemia. When I mentioned I have difficulty using the gizmo that rolls joints, the owner David kindly demonstrated a better method. He demonstrated another RAW product that offers pre-rolled cone-shaped papers and a cone "loader" to take the trickery out of inserting product into each joint. David was patient and made sure I understood. As a senior, I deeply appreciated his helpful advice.

A fabulous shop. More than enough selection of pipes and tobacco…read more I bought a very nice Peterson last month while in the area for a wedding. I got an ounce of The Captain tobacco as a sample. I was very pleased with it. Last week, I called him to get three ounces this time. He shipped right away. If I weren't in southern Cal., I'd stop by more often. Five stars for product, service, and friendliness. Cheers from Ventura County.

Another great find in our great city! I had few hours to pass and had wanted to check this spot…read moreout. So glad I did! Staff is friendly and super knowledgeable. Selection was quite impressive. Widest variety of boutique cigars I have come across in Philly and they have plenty of the standards. But honestly, I love when I find something unique. Like an Illusione Epernay from 2014!! Are you kidding me! Prices are solid, lounge is comfy too. Spend like $25 and use the lounge - fair enough to me. I was able to get some work done and relax while enjoying a great cigar. If I lived closer, this would be a go to spot for me. If you live nearby, don't miss out on this gem. But please, leave a few Epernay '14s for me.

Top-notch customer service, I've been a remote patron for several years and they treat me like I am…read morea local. Fantastic prices on Cigars, very quick shipping, super wide variety of products at an affordable price. This place is fantastic and I encourage all Cigars smokers to check it out.

Let me explain my 1-star rating. I've smoked cigars for over 25 yrs and I've worked in the industry…read morefor over 15 yrs. Please don't tell me some BS about you can't have a walk in humidor because it lets humidity out because that's just BS. If you're concerned about theft just say that and I'd understand. So they have all their cigars on the wall under glass with no descriptions or prices. I pick 6 cigars, 2 of which are their house blend, and it's $104??? What??? Over $16.50/stick for brands I've never heard of? Wanted to see the breakdown of each cigar but the receipt only (conveniently) had the total. You might say my bad for not asking the prices but who would dream that no name cigars would cost me what I could get a Padron '64 Anniversario for??? Won't be back and I'd avoid this place if I were you!

I was driving by and decided that I needed to get a few cigars and there was an advertisement…read moresaying it was "ladies night" - so I went in to see what kind of offerings were available. The staff were friendly and knowledgeable and I appreciated that because women cigar smokers don't get a lot of respect. I have been smoking cigars over 20 years and i know my stuff and what I like -so, it was nice to be given new information and recommendations. I got a few of my usual sticks and took a few recommendations. I will be back to chill in the space.

I like this place. I bought my very first mod here after much debate. So far, it's working well…read moreand I do like it. All of the juices they sell are house blends and they are pretty tasty. Some of their testers were dry though, and instead of refilling them so I could try the flavors, they kind of just shrugged it off which came off a bit lazy. Also, their juices are a little more expensive than average. I've deducted one star because I believe the men running this store are not necessarily the most knowledgeable when it comes to mods (which makes it a bit ironic that this is where I purchased my first one.) When I decided which mod I was going to get, I had to wait about 20-30 minutes before they could get it working. Apparently it was a "quick fix" but it still made me nervous and I was 5 minutes from scrubbing the mission completely. Also, I felt somewhat slighted because they really "sold" me on the mod with the understanding that my pens' battery life were the main driving force behind the switch. Steve told me that the battery in his mod lasts him around 1.5 days and he vapes all day. This isn't actually the case which I didn't learn until I saw it for myself. Also, I've had other vape shops tell me that the batteries I purchased, in general, aren't necessarily "ideal" for the mod I have. The atomizer in my Aerotank also weren't appropriate for a mod battery. I do like the men running this store but I have the feeling that they are slightly more schooled in vaporizer pens than mechanical mods which is probably why all the reviews here are from first-time vapers who did not purchase mods. I understand that this review sounds somewhat negative, but honestly, I know if I have a problem with what I've purchased that I will be able to take it to them and find a fair solution. Integrity is a big factor in this industry as it is fairly new and many brick-and-mortar owners are making their own rules. These are nice guys and I'd like to see this location thrive.

They are selling fake Juul pods here. 28$ for a fake pack of juul pods. Please do not waste ur…read moremoney on fake products

The gentlemen were very knowledgeable and helpful. The environment was clean and more importantly,…read moreI am a fan of Cuban Stock cigars.

Ron is very knowledgeable and helpful. Definitely worth the trip. The store is very clean and they…read morehave a great and spacious smoke room complete with drinks and large screen TV. I've brought clients and colleagues here and they are impressed vs. other cigar stores they've been to.

Awful place. They sell spoiled things and accuse you of lying when you want to exchange something…read more I wasted so much here, don't waste your time.