I just purchased a car from Auto Source. They were completely professional and very friendly…read more Managers did not hop from the table to the office trying to confuse you. They let you guide the buying experience. Once the decision was made on my part the financing was easy no hassle very quick. My experience could not have been better. Thank you Michelle, Joe Leroy and Gina. You are all the best. I am enjoying my car more because of the experience. I highly recommend Auto Source for your car needs.

From the owner: Auto Source seeks to provide a distinct buying experience than the traditional car dealer. We…read moreacquire a variety of quality and reliable used vehicles from dealerships with surpluses and leasing companies whose customers have completed their terms. We seek quality vehicles with plenty of life still in them ultimately saving customers thousands of dollars. With a shop equipped with 20 bays to conduct full inspections, oil changes and installation of new tires, we fully test drive every vehicle before it meets our high standards for addition to our inventory. If you're seeking a quality, affordable vehicle, please come visit us.

I just experienced another great car purchase from Grainger Honda. Ronnie Moore who has been our…read moresalesperson for many years helped me select and locate a new 2023 Honda Odyssey Elite. The process was very easy and I received an excellent sales price and trade in amount for my old 2018 Honda Odyssey. I cannot say enough positive comments about Ronnie Moore and the Grainger Honda team that assisted me with this purchase. Even during these challenging times my wait for the new car was short and painless.

Avoid this service department…read more I own a 2015 Honda Pilot with approximately 106,000 miles. The vehicle had no check engine light, no loss of power, no exhaust symptoms, and was brought in for nothing more than a routine oil change. After the oil change, I was told that my entire exhaust system was clogged and was presented with a repair estimate exceeding $10,000. I was told the catalytic converters, A-pipe, mufflers, heat shields, gaskets, and related components needed replacement. I was even advised that I would be better off putting that money toward a new vehicle. This did not happen in a vacuum. Prior to this visit, the dealership had repeatedly attempted to buy my vehicle from me. Multiple times I received offers that were a fraction of what the vehicle was actually worth. Then, after bringing the vehicle in for a routine oil change, I was suddenly told it needed over $10,000 in repairs and that I should consider replacing it. When I asked for evidence, I was sent a blurry photo with a few specks of debris circled and was told that catalytic converter material was clogging the exhaust. For a repair recommendation of this magnitude, the evidence provided was astonishingly weak. Fortunately, I did not authorize the work. Instead, I took the Pilot to an independent mechanic for a second opinion. Their conclusion: nothing is wrong with the vehicle. No clogged exhaust. No failed exhaust system. No $10,000 repair bill. Think about that for a moment. A vehicle that was supposedly in need of more than ten thousand dollars of exhaust work was examined by an independent mechanic and found to have no such problem. This is also not my first serious issue with this dealership's service department. During a previous service visit, they returned my vehicle after forgetting to refill the transmission fluid. That kind of mistake can cause catastrophic damage and should never happen in a professional service environment. At this point I have completely lost confidence in anything this service department recommends. Being told that a perfectly functional vehicle needs repairs approaching five figures, while simultaneously being encouraged to replace or sell that vehicle, is not something any customer should have to deal with. If you receive a major repair recommendation from this dealership, get a second opinion before spending a single dollar.

Chatham Parkway Toyota is my trusted dealership and service partner when buying and maintaining a…read morevehicle over the past years. I highly recommend reaching out to "T.Will" Tavaris Williams when looking for a new or pre-owned vehicle. He takes the hassle out of buying a car and makes the process quick and easy! Their service department is easy to work with regarding regular maintenance, routine service or tire needs.

Broke my key when I took my car in for a recall - been a…read morefew months & they haven't called like I was told they would. Could not execute "free" recall without $700 worth of work... what a bizarre concept.

I had an oil change appt at 8:00 am. Mr. Rob Shumway assistanted me. He got me in and out. He was…read morelike we ready for you Mrs. Rose was finished before 9.

This morning I came in for a routine 25K-mile service. At check-in, I was told I would receive a…read moretext when the vehicle was ready. My husband and I waited upstairs in the massage-chair area. While we were there, our technician came upstairs for another guest, saw us, then asked for our name. He told us he had sent a text and "couldn't find us." We never received a text, and he clearly hadn't attempted to locate us because he would have seen us in the same area he had just walked through. When I went downstairs to pick up the vehicle, the interior immediately smelled strongly of gasoline. Staff claimed the smell was "from the area," but I only smelled it inside my car. My husband then came back to tell me the tech admitted he wrote a text but never actually pressed send. We drove off and within five minutes smoke started coming out of the vents. I asked my husband if he saw it and he immediately told me to pull over. As the smoke worsened, we exited the vehicle. My husband opened the hood and it was full of smoke. We discovered the oil cap had been left off entirely, and oil was sprayed everywhere. He also checked the dipstick and found the oil level was overfilled. I called the dealership right away. A young lady sent roadside assistance, but that took well over an hour. While we waited, the technician called asking, "What's wrong with the car?" After we explained, he brushed it off and insisted they "didn't touch the oil" and that we were there for a 55K-mile service. My husband corrected him, telling him we were at 25K miles and that the vehicle had no issues when we drove from Fort Stewart earlier that morning. Instead of acknowledging that the oil cap had likely been left off during the fluid-check process, the technician implied the situation was caused by us. The lack of ownership, urgency, and basic customer service was extremely disappointing. We were eventually given a loaner and told the issue would be looked into on Monday, but I left feeling blamed for a mistake we clearly did not make. We arrived with a perfectly functioning vehicle and left with oil covering the engine bay, the underside of the hood, and even the roof. This could have turned into a dangerous situation, and the technician showed little concern.

Horrible sales and service!! After an exhausting afternoon of looking at several Tellurides - some…read moreat the dealership and some across the road in a field-- we decided to purchase due to the decent trade in offer. When writing up the contract I was given a $1000 "discount"- what he didn't tell me was that was in place of a lower interest rate- which I had the choice of taking. The finance guy was sleezy in that when choosing the option packages that he stated would only add $21 to my payments. After checking the math the bottom line was over $5000 more-- not sure where his math skills came from. I should have walked away then but we got that straightened out but still more than $21 per payment. Somehow the salesman ended up filling out my evaluation of the dealership- I never saw that . The service Dept is a joke. I purchased the oil change package and tire package. My first oil change and service was done- within 10 mins of leaving my low tire pressure light came on -- all 4 tires low that weren't low before I took it in. I called and left 2 messages for the service manager-- never got a return call. I had a nail in a tire that I took it in to be repaired. At 10 am they said it would be about 2 hours before they knew if I'd need a new tire or if it could be fixed-- no call and no response to calls or texts to their service line you are given. Finally at about 4:30p -- 6 hours later- I was notified it was completed. I called the service manager twice that day as well with no response. For my second service I took it to Hilton Head Kia in Bluffton--- EXCELLENT 5- STAR service and friendly people--- I'll NEVER go back to Savannah KIA!!!!!!

They sent our flyers that are a scam don't fall for it I called first they have no shame I would…read moredrive to another dealership

been bringing my car to J.C. Lewis Ford for service ever since I purchased it back in 2022, and…read moreoverall it's been a solid experience every time. The service team is always professional,, and easy to work with. Scheduling appointments is pretty straightforward, and they do a good job keeping you updated on what's going on with your vehicle. Wait times have been reasonable. It gives me peace of mind knowing my car is being handled by people who know the vehicle well. Definitely a reliable place to go if you want consistent and trustworthy service.

My recent experience at JC Lewis Ford was unfortunately one of the worst dealership experiences…read moreI've had. This was going to be my third vehicle purchase from them, so I came in expecting a straightforward process. Instead, the experience felt disorganized and unprofessional from start to finish. The salesperson seemed unfamiliar with the vehicle's features and couldn't answer several basic questions. It also became clear the truck had previously been used as a loaner, which was not clearly disclosed upfront. When I returned to sign the paperwork, things got worse. I had texted the sales manager earlier that morning and he told me to come in and that he would personally review everything with me. When I arrived, he didn't remember me at all and I waited over 20 minutes before he briefly appeared and told me I would be sent to finance instead. While waiting for finance, I decided to go get my trade-in and leave because the process felt so chaotic. I then discovered my vehicle had already been stripped down, even though the deal wasn't finalized. I had to wait another 20 minutes just to get my license plate back. I was also told I was "lucky to get financing," which was surprising considering I was trading in a vehicle worth more than half the value of the new purchase and paying the rest in cash. After two prior purchases from this dealership, I expected far better treatment. Sadly, this experience was frustrating enough that I will likely take my business elsewhere in the future.

Wow! Savannah Step One Chrysler, Jeep Fiat service department is an absolute train wreck! They've…read moreobviously cut back on service reps. When I went there at 8:30 a.m. yesterday there was no one in the service department for at least 5-10 min. I've been calling for 5 hrs. this morning trying to talk to anyone in the department. No answer. Just a recording to leave a message! The folks that work there, Todd, mgr. and Lori are trying, but they are completely understaffed!

Dropped our Ram truck off on July 5, 2023. Been getting the runaround ever since (today it's the…read more28th) Warranty paperwork wasn't filled out until July 15 (why the 10 day wait?) After several calls with no answer and leaving messages, we called corporate office. They called to get us an update on our vehicle. We were promised a loaner car, still don't have one. Ended up going down to the dealership to find out what the heck was going on, service manager told us he was leaving and moving to TX for a better opportunity. Told us he'd have a loaner car for us in a day or 2, still don't have one. He told us parts were ordered and were expected on July 25th. Now, mysteriously, their on backorder! Won't be in until August!! Pacifying customers by lying to them. Got a call from "Al" yesterday (July 27) who delivered the bad news. When we questioned him, he wasn't too happy. My husband hung up after saying "thank you" Al called back immediately and told me husband he didn't appreciate being hung up on, said if we had a problem to contact corporate or go in to the dealership. And then he promptly hung up. Yeah, like they're going to help. Their service department needs a major overhaul. You don't sit on warranty paperwork. If your manager gives you notice, let him go. Get someone else in there before you're department goes down the toilet. He didn't care, he was leaving. Now we are still without a vehicle and it will be over a month without one before they work on it. I'm not even sure I should trust them with doing the work. This is our new normal. People who don't care about doing a good job, satisfying a customer, or giving good customer service. The last time we went into the dealership, the people at the service counter were on their phones and ignoring people who were walking in. No wonder their phones don't get answered. As a former employee of a dealership, I can tell you, they'd be fired for not doing their jobs! Take your vehicle elsewhere. Go to South Carolina cause the one's here in Savannah are all the same. Open your eyes, look at all your one star reviews. This isn't from fly by night customers. One reviewer got it right when he said the service department is a train wreck!

If I could leave zero stars I would! This place does nothing but rip you off and lie over and over…read moreto your face. I'm very disappointed. Brent won't handle business like a man and hides whenever my husband goes in. Even though he's supposed to talk to my husband about issues he sends someone else. We've contacted Bob about several issues. He's handled them on our end but I truly don't believe he's handling his employees. They left our transmission fluid empty, lost bolts to our door when fixing our window and every time they do something wrong they never apologize. If you unfortunately have to do business with them, talk to Shareem. She's the only one that cares about the customer. I can't say enough good things about her.

Stop selling bad used cars. I bought a BMW . I am having to get. 5000$ in repairs to make it safe…read moreto drive. The sad part is they knew it was bad. After I purchased it and 45 days later when they ran a diagnostic test. They emailed me a list and charged me 185.$ for the diagnostic tests it is November and now it's smoking. 12000$ up in smoke.

My Nissan employee lease vehicle needed routine maintenance. Nissan employee leases include…read moremaintenance service. The Grainger service tech did a great job of greeting asking questions and promptly tending to the maintenance required. She came to me with an optional, but covered, maintenance item. I very much appreciated that attention to detail. Will be back! Sal

Yesterday, June 1, 2026, I contacted Grainger Nissan regarding my interest in purchasing a new…read more2026 Nissan Frontier Pro 4XR, which is the Roush Edition. I spoke with a white male on the phone who stated he was in internet sales. He said he had two Metallic Gray ones on the lot for me to look at. We chatted for a moment and I indicated to him I was also looking at the Ford Ranger Raptor. After discussing my interest in performance trucks we set up a time to come into the dealership the next day at 11:00 a.m. for me to look at the Pro 4XR's he had in stock. The sales person said he would have the vehicle ready and moved to the front of the dealership by the time I got there, I immediately scheduled my entire day's activities around this appointment and today, June 2nd, drove the almost 40-mile trip to the Grainger Nissan in Savannah. Upon arrival I was met at the door by a black sales person....I believe his name was Wally. I explained to him why I was there. He seemed a bit confused, but invited me inside and eventually told me to wait while he went to "get the keys" for the vehicle in which I was interested. After waiting for several minutes Wally returned and told me that the vehicles in which I was interested was still on the transport truck in the back and had yet to be unloaded and prepped. He asked me to wait once more while he again departed and left me in the showroom. Wally eventually returned and this time apologetically informed me that they did not have any Nissan Frontier Pro 4XR's on their lot at all. He then told me that Pro 4XR's were special order only and were not usually stocked at dealerships. Of course I had done my homework and know this is certainly not true since there were an abundance of those vehicles on hand at other dealerships within driving distance. Bottom line, this was a completely wasted day....a complete waste of my time and money ....because of fraudulent information and misrepresentation provided me by Grainger Nissan of Savannah. I have purchased vehicles in the past from the Grainger family. In fact my current vehicle, a 2023 NIssan Frontier Pro 4X, was purchased from Grainger Nissan and I most recently purchased a 2025 Honda Accord Hybrid Touring from Grainger Honda. To experience the kind of total failure I experienced from them today is unacceptable and most unprofessional. I will certainly take my auto buying business elsewhere.