I just experienced another great car purchase from Grainger Honda. Ronnie Moore who has been our salesperson for many years helped me select and locate a new 2023 Honda Odyssey Elite. The process was very easy and I received an excellent sales price and trade in amount for my old 2018 Honda Odyssey. I cannot say enough positive comments about Ronnie Moore and the Grainger Honda team that assisted me with this purchase. Even during these challenging times my wait for the new car was short and painless. read more

Avoid this service department. I own a 2015 Honda Pilot with approximately 106,000 miles. The vehicle had no check engine light, no loss of power, no exhaust symptoms, and was brought in for nothing more than a routine oil change. After the oil change, I was told that my entire exhaust system was clogged and was presented with a repair estimate exceeding $10,000. I was told the catalytic converters, A-pipe, mufflers, heat shields, gaskets, and related components needed replacement. I was even advised that I would be better off putting that money toward a new vehicle. This did not happen in a vacuum. Prior to this visit, the dealership had repeatedly attempted to buy my vehicle from me. Multiple times I received offers that were a fraction of what the vehicle was actually worth. Then, after bringing the vehicle in for a routine oil change, I was suddenly told it needed over $10,000 in repairs and that I should consider replacing it. When I asked for evidence, I was sent a blurry photo with a few specks of debris circled and was told that catalytic converter material was clogging the exhaust. For a repair recommendation of this magnitude, the evidence provided was astonishingly weak. Fortunately, I did not authorize the work. Instead, I took the Pilot to an independent mechanic for a second opinion. Their conclusion: nothing is wrong with the vehicle. No clogged exhaust. No failed exhaust system. No $10,000 repair bill. Think about that for a moment. A vehicle that was supposedly in need of more than ten thousand dollars of exhaust work was examined by an independent mechanic and found to have no such problem. This is also not my first serious issue with this dealership's service department. During a previous service visit, they returned my vehicle after forgetting to refill the transmission fluid. That kind of mistake can cause catastrophic damage and should never happen in a professional service environment. At this point I have completely lost confidence in anything this service department recommends. Being told that a perfectly functional vehicle needs repairs approaching five figures, while simultaneously being encouraged to replace or sell that vehicle, is not something any customer should have to deal with. If you receive a major repair recommendation from this dealership, get a second opinion before spending a single dollar. read more

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I took my car in last week for a full maintenance and paid for a diagnostic to get a full inspection. Here I am a week later having issues with my car and told that I have to pay for another diagnostic. Somehow this sounds like a way to take more money from customers. My wife drives a Lexus and she has never gone through this. Whenever there is an issue, they always go above and beyond to satisfy the customer. Mr. E. Wilder read more

They lack integrity and respect for their customers. While on a road trip, my wipers stopped working due to a broken part only available through a Honda dealer. I prepaid for the part 2 days in advance so they could order it, and scheduled the first appointment in the morning to have it installed (7:40 am). When it became apparent they were in no hurry to get it fixed (and kept trying to get me to look at new cars - 3 calls within 1 hour), and said they might not finish the job until 5pm, I asked for the part so I could take it somewhere else and get on the road. The general manager said that he wouldn't give me the part. Which I had already paid for! Finally, they gave me the part. I drove to Meineke and it was fixed in 30 minutes. Happy to be back on the road - with no thanks to Grainger Honda. read more

I had a disappointing experience with Grainger Honda in Savannah, GA involving misleading vehicle listings. A 2020 Dodge Challenger R/T Scat Pack was advertised in ways inconsistent with third-party verified details -- notably, trim specification, feature sets, and fair market pricing. I'm filing this to alert others and potentially encourage better transparency from the dealership. Resolution is less important to me than accountability and preventing future customers from being misled. read more

My husband and I recently purchased the 2023 Honda CRV from here and we truly enjoyed our experience! Everyone was helpful and kind. Chuck assisted us and the process went by smoothly! I truly love my car! I have also brought my car here for an oil change and to have a recall issue fixed and each time has been a great experience. My husband has brought his Type R here many times to have a tire fixed or to have maintenance done and each time they always go above and beyond for us. Hunter has helped us each time and she is kind and professional! As long as we are here in Savannah, this is where we will be bringing our cars to get maintained! read more

Grainger Honda - Auto Repair Near Me - Garden City, Georgia

I've had my CRV at Grainger honda two times in the past three weeks for the exact same problem. First time was $150 tow and $400 and something dollars worth of repairs, second time was $130 tow and $200 and something dollars in repairs and now I'm sitting on the side of the road again. When I call all they can say is "well have it towed back here and we'll see what's going on"... Really? I've given you almost $1000 and the problem is still occurring? I would think a dealership would be a little more competent than that, that's why I brought it here to begin with but boy was I wrong! My vehicle will never come back there, and I will advise anybody who wants to listen to not do the same. I guess unless you're buying a new car from them, you don't count. Customer service has become nonexistent in this world and it's truly sad! I did contact service manager and yes repair amounts were approximately $740 but 2 tows are $270 which I'm out over them not fixing the problem the 1st time. They are now trying to say that what the problem is now was caused by what they had to repair...if that were true, how did I know about the problem the very 1st time I had it towed to them and have the text with service advisor to prove. Not going to keep going round with them....just Ms. Service Manager....don't try to make people look like they're lying and didn't get screwed over by you all when proof is in the text & receipts. From your other reviews I'm reading....if you buy a $40,000 car...good review. Need further help or service on that $40,000 car.....good luck! read more

OMG!!!! I was planning to purchase a CR-V and trade my HR-V, I made a mistake to search on their website and found the car I wanted, set up an appointment for the following day and I got calls. Text and emails from 8 different people from the same company for 3 days in a row, super pushy and vey annoying. After read some of the reviews, I'm glad I took my business elsewhere. read more

i always bring my vehicle here! Cliff treats you like family! i thought I needed 3 seperate services, he explained I only need one. Integrity, solution oriented, exactly what you want! read more

The staff are very friendly and eager to help with questions. They are hassle free and easy to do business with if you are interested. Honda is the primary business but they also have used cars and other dealership brands. read more

Although our CRV is a great car. The dealership just the opposite. We had my wife's car in for servicing on a Wednesday, Saturday we get a recall notice . Not happy to have to take it back in, I tell the guy we just had it in, surely they had notice of the recall before we did. Of course he just passed the buck saying he didn't know who our advisor was. Told me he'd get it done as soon as possible. The recall notice said it was a 45 minute fix. It was 2 hours later before I was driving off the lot. As I was waiting I saw where Grainger had won many "prestigious awards ", none since 2018. Seems they're living off a past reputation. read more

Went here ready to make a purchase. The salesman never showed me the car I wanted to see. When I asked to see the paperwork for the vehicle I came to see my trade in changed in value 4k less. If my trade wasn't worth it to begin with I would much rather you say we will give you an additional amount of money rather than feel lied to, once I decline the car YOU want me to buy. Took my business down the street to Southern Motors Acura and left with a 24' Integra and I must say the service was wonderful. read more

I spoke to the owner about his staff bothering me to buy my car. He assured me it wouldn't happen again. I stopped getting called and felt confident he did what he said and spoke to them. Suddenly I'm being bothered to sell my car to them again. read more

H Nadeau was most helpful ,she explained every thing ,showed me the cost followed up as work was ongoing and added suggestions to further maintain my vehicle. I highly recommend Grainger Honda and the staff of the company read more

I have been to this dealership several times now for various reasons. Every time it was always just ok, in comparison to other nearby Honda dealerships, but it's the closest one to my house so I kept coming back. My most recent experience here was truly baffling. They are really living up to the "let's take advantage the woman since she doesn't know what is going on" stereotype. I am the first person to say this is an OUTDATED practice, and I have never felt this way at a car dealership before. My story starts on a Saturday morning, I noticed I had a large crack on my windshield. I called the insurance company who referred me to a glass shop on Derenne in Savannah. I was told by the insurance company that the car would have to be recalibrated after the windshield was replaced. The glass shop I was referred to does not do calibrations, and recommended I called the dealership. I scheduled an appointment for the next morning, and was told this appointment "would not take that long and would not cost that much" when I asked those questions. I arrived at Grainer Honda 20 minutes before my appointment time and was greeted by Corey (might have been spelt Korry). He was friendly enough, but was unsure of what I was there for and grabbed the Service Manager, Steve. He advised the appointment could take up to 3 hours, and was going to cost UPWARDS of $350; a minimum of $160 per hour for the labor alone. I told him that I didn't want to pay that, and he shrugged. I asked the men to give me a few minutes to figure out if my insurance would cover it. After that was settled, Korry reviewed a piece of paper with me of their recalibration policy, and let me know since the glass shop installed an after market windshield, there was a chance the safety features might not work. A few moments later, Steve returned and abruptly handed me said paper without any words. At this point, my fiancé got involved. I wasn't going to pat $350+ for them to maybe fix the safety features, that's more than my monthly car payment is. Steve drew up a quote of over $1,800 for Honda to replace the windshield and the recalibration. Trying to convince us to do this there, he said they "see this kind of thing all the time" and that "we should never trust a non dealership for service." We called the glass shop who convinced the insurance company to pay for the installation of the Honda branded windshield. Steve said to call them back when the windshield was in, and he would get me right in for an appointment for a calibration. All seemed well with my situation. However, when we went back to the glass shop and told them what the plan was with Grainer Honda, the manager of the shop said something didn't seem right. She called another dealership in Savannah who stated the standard cost for a calibration is $245 and it is an 45 minute service. We called Grainer and they would not match that price and stood by charging us $160 per hour for a minimum of 2 hours for the calibration. The other dealership also told us that the type of windshield that was installed was not compatible with the safety features, so they would not do the calibration regardless. Steve and Grainger Honda knew this, and were so prepared to charge me $350 for a fake service. I will never return or recommend this dealership. Not for sales, and especially not for service. What a disappointment. read more

Just left Grainger Honda service after receiving an oil change and everything was great. Everyone is so friendly and polite. Hannah was great and got me out quicker than I expected. I like how they have the service set up - it's just easy to drive in and then someone comes to greet you and see what you need. And they also have a nice waiting area. read more

I came here to buy the new 2019 Honda Civic Hatchback. I live in Augusta, but the Honda there is terrible. Anyway, came Friday evening after the place closed so I could look and see if the gas what I wanted & not be pounced by 30 hungry salesmen. We were approached by Lee Walls, who gave us his card and mentioned they were closed (which I knew because I was planning on that). Found the car I wanted and texted him the next morning with the stock number so he could have the key when I arrived. I already had my financing and all squared away. Had my USAA pricing certificate and after a little back and forth, went home with my new car. Total time from arrival to departure was 3 hours. I've experienced a lot worse, so overall it was painless. read more

Grainger Honda - 2019 Civic Hatchback - Auto Repair Near Me - Garden City, Georgia

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Parts and services are horrendous. I had an appt for routine oil change first thing in the morning and was told when I arrived the wait would be over 5 hours. I had my two toddlers with me since I assumed it would be a short wait with an appointment. They don't offer any complimentary food or drinks besides popcorn. It is pitiful. My husband had to call out of work to pick us up. It took 4 separate visits to get a cracked light cover on the ceiling replaced. They kept telling me "we are ordering the part now. come back in a few days, just swing by and we'll pop in the new piece." Every time I returned it's like nobody knew what I was talking about. Services and parts clearly don't communicate, or parts department is dropping the ball. I had to call every day after the 4th attempt to get this replaced (6 months later) and it finally got done. Another instance they didn't honor my dad's road hazard when his Honda Pilot got a nail in the tire so he had to go to the other Honda dealership in town. (They were phenomenal). Another instance Grainger Honda kept my dad's car overnight to fix an electrical issue, told him it would be done the next day. Then the next day said that they didn't have the part and it wouldn't be in for a few days (he was just here for the weekend, so keeping the car in the shop for a few days wasn't an option). They then tried to charge him for diagnostics when we said we couldn't wait a few days since he was leaving town. I only continue to go here because I still get free oil changes. Will never buy another vehicle from them. Everyone beware. read more

I was driving my daughter from Jax FL to Cleveland Ohio and two hours into the drive her Honda Pilot started acting up. We got off the highway and went to Autozone to get a diagnostic... well they recommended to take it to Honda dealer up the road. By this time it was closer to 4 .. and we're in panic mode because we had to be in Cleveland the next day. we get to the dealer and we were greeted by a young who after I explained what happened and noticed the stress in my voice went inside and came back with Clifford. well to make a long story short ... Clifford was amazing. he saw our stress.. and was it's ok mam, we're going to take a look at it and see what we can ... have a sit. he brought the mechanic to talk us.. he explained issues with car. It turned out to be a communication issue with an older vehicle. Clifford made us feel at ease. Clifford is an asset to the dealership. thank you for your kindness read more

Always good service from Aubrey. He is responsive, courteous and very knowledgeable. I recommend asking for him.

Had an appointment for an oil change and a 20 minute recall. Arrived at designated time (9am) and they told me it could take until 5 pm for my car to be ready. Would not give me a loaner and did not tell me this when I booked the appointment. This isn't the first time either, every oil change has taken multiple hours. Their excuse is that they are always short handed. This doesn't happen at Southern Motors in Savannah. When you schedule an appointment with them, they get you in at that time. After my last 2 free oil changes, I will definitely be going elsewhere for service. read more

My family and I went in last week looking to purchase a new vehicle, a Honda Accord Sport to be specific. We were lucky enough to work with Kevin S. who was amazing and got us exactly what we were looking for within a reasonable price range. We had to wait a few days before the vehicle came in but in between that time we had the pleasure of talking to Kristen Wigley who was amazing as well and helped keep us updated. I appreciate everyone we worked with at Honda 10/10! read more

Grainger Honda - Auto Repair Near Me - Garden City, Georgia

I scheduled an appointment today to have my oil changed and tires rotated. The person that assisted me name was Jacob. Horrible. Did not check in or keep me updated. I sat for TWO HOURS with my child just to be told that he was waiting for the paper work to check me out when I asked him was my car ready. Waited some more just to be told that my car HAD NOT EVEN BEEN TOUCHED OR LOOKED AT. HORRIBLE CUSTOMER SERVICE AND A WASTE OF TIME WITH NO FRIENDLY GESTURE ABOUT THE TIME BEING WASTED. I ended up telling them to just give me my keys so I could leave. My son and I waited FOR NO REASON. DO NOT SCHEDULE AN APPOINTMENT HERE. Would rather take my business elsewhere than deal with such an inconsiderate staff. read more

I brought my brand new HRV into service for my 1st free Auto Butler treatment as I basically got the vehicle straight off the truck and hadn't received it yet. This is my 5th vehicle purchase from Grainger and have had the Auto Butler on all 5. I can't say enough good things about Arthur in that department. He is always extremely friendly and professional. Arthur and his assistant know their stuff and I'm extremely happy with their service. Top notch. read more

I came in to grainger Honda to trade in my vehicle and specifically wanted a Honda CR-V hybrid and lower payments. Ronny Moore was an absolute pleasure. From beginning to end. Most dealerships are pressuring and go fast so you don't understand what's happening. He made every step easy with no pressure and kindly explained anything I didn't understand. I absolutely recommend this dealership and absolutely recommend Ronny. Thanks again!! read more

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The entire car buying experience was a breeze at Grainger Honda! From management to finance, we felt well taken care of, but especially great was our salesman Kevin Schroder. He was detail oriented, friendly and responsive, and made the whole process pain-free with our two year old with us. The Grainger's really do treat you like family. We waited a long time to get the car we wanted and we couldn't be happier with what we got from Grianger. read more

Took my wife's 2018 Honda Accord in for routine service and was please with the service. Arrived approx 0730 and all was completed prior to 9:00 am. The service technician that took care of me was very professional. Kudos to the entire staff. read more

Cliff Mills was my service manager today . I generally deal with Aubrey ( who is amazing) however he was off today. Clifford was very accommodating .it seems like I am there a lot and even though I always ask for Aubrey, I have had occasion to come in contact with Cliff and he has always been very helpful and it seems like he is ALWAYS in a good mood! wait times are a bit long here but all associates I come in contact with make it pleasant. even Wes ( the person that sold me the car) always remembers me and takes the time to chat. read more

I bought my car from Grainger Honda and have always had it serviced by Grainger. My go to person is Aubrey Whiting. He knows my vehicle and makes sure it is taken care of. read more

Please be warned: if you make even one call to Granger Honda about test driving a car, they will literally never leave you alone. I'm talking eight unanswered calls and four texts in less than two days. Also, if you then ask them to stop calling excessively, they respond with a passive aggressive message about how they were just trying to help. Genuinely needier than any ex I've ever had. Save yourself the trouble. read more

I have never bought a car at a dealership because I've always paid cash and my little Mom would always do the research because I was too busy running my company. That's why, when it came time to replace the lemon I bought when I first moved to Georgia I was extremely apprehensive because you always hear bad stories of dealers charging you more than the car should be, bad financing terms and pushy salesmen. Having been in sales most of my life I figured the more knowledge I had on what the value of my trade-in is, the better for negotiating purposes. I was still trying to decide between fixing my lemon or replacing it all together. After showing the car to a master mechanic and another local repair shop and then sharing the results with my mechanic back home, it was a no-brainer decision this car had to go and I needed to bite the bullet to buy a different one. Based on my son's advice who said most millionaires drive cars valued at 10k or less and not really wanting a large car payment or the fanciest of cars, that's what I decide to use as my guide. I then took my car to a few places to get the trade-in value they would offer me and discovered a range that I thought was fair. Armed with all this information, I went to Grainger Honda because a local friend highly recommended their service. I think sometimes male car salesmen think that women like fancy cars and I would be easy to push into a higher priced vehicle, but that's not me. Give me something reliable and decent and I'm happy. Because I had a Honda Element, the salesmen thought I would want another SUV and initially I was resistant because I thought I would want something smaller. However, after driving the Kia Soul he offered me, I realized he was right. It was the perfect size and ultra cute, but the best part was it has excellent ratings across the board and will also be super reliable which is my main priority. I love road trips and have many trips planned back here to explore new areas which is why I wanted the Honda Element. However, once I had it I realized I'm not a vanlife girl, I'm a hotel with amenities girl. That's why I was a little resistant to another SUV-style car, but my salesman, Wesley, knew me better than I know myself! Sometimes all the research in the world doesn't stop you from being afraid to take the leap of faith needed. That's what my salesman gave me. The extra push because he knew I would be happy even when I didn't know it myself! I don't even remember his name which is terrible, but I think it's Wesley if memory holds true. Really patient and has been selling cars for years. Now here's where I really got nervous, the financing part. Being new to GA and having limited income as I search for additional work here, I didn't think I would qualify for anything to be honest. HOWEVER, GEORGE ODOM IS A MIRACLE WORKER!!!! He got me financed through my credit card company because I've been faithfully paying to ensure my credit score is raised to qualify for a house and all my hard work paid off! After a few companies turned me down, George was willing to increase the trade-in value and accept a small down payment in cash to help me get into the car I love so much now. While I had waited for the results, I did a quick Google search of Clark Howard's recommendations on warranties and other things which is why when George came back with a fair number and result I felt I could trust him. He was so kind because I think he knew I was scared to take on this new obligation when I hate financing cars and explained if necessary, I could refinance to lower the interest rate in 6 mos to a year. I would also be able to pay it off sooner if I wanted without a penalty. I really felt I could trust him which is why I bought this car. Derek, who sells the warranties was very nice and very patient with me, explaining everything very thoroughly. Armed with the knowledge Clark Howard provided I was able to figure out which level to go for and was very happy with the overall price per month I will be paying. I also really liked working with their on-site insurance agent although I eventually went with a different agent outside the dealership because we hit it off talking cars and I liked what he said about what they could offer me. I'm extremely impressed with this location and highly recommend it to anyone moving into the area who needs a car they like and is reliable because George and his team of professionals really care. Now to get off the computer and onto my next road trip adventure! Thank you Grainger Honda! YOU GUYS ROCK! read more

Great service team! Aubrey Whiting is my service advisor. He goes above and beyond to help make sure my vehicle maintenance is kept up. He is very knowledgeable and personable. I've been dealing with Grainger Honda since 2004. I highly recommend this dealership. read more

Spencer Thomas and Chandler Bennett helped me with this new Kicks! Love the ease of getting In and out of car! Chandler hooked up my phone car play explained great safety features ! Michael Johnson made financial transaction so easy! Love Grainger Nissan! Last 5 cars purchased here! read more

Grainger Honda - Nissan Kicks bought from Grainger Nissan Savannah Ga - Auto Repair Near Me - Garden City, Georgia

Cliff Mills - always great in service department. We've been going to him for 5 years & he doesn't disappoint.

This rating review is strictly towards a service member in their service department. Aubrey Whiting is a top notch member of the team and will ensure you are taken care of when it comes to servicing your vehicle. He does not try and pressure you to add extra services that aren't quite needed at that specific time of your visit. He listens to what you need and moves with a purpose to get it done. He goes above and beyond to make you feel that your vehicle is in great hands. Thank you Aubrey Whiting and I hope to see you advance in your career during my visits to Grainger. More talent such as his should be recognized during a time where quality of service has gone down. read more

if you go here to get work done on your Honda, be sure to see Clint Mills. Mr. Mills was on point, he did not try to pressure me into getting anything extra and also did not have any extra work done on my car that I did not approve (which is a big plus considering many mechanic places do that). He made sure to explain everything they were going to be doing, and why they were doing it. I will definitely be going back with excellent service like that. read more

I cannot say enough good things about my service handler, Clifford Mills. From the time I pulled in to the bay, until the time he checked my invoice out, he was kind, professional , knowledgeable, and stayed in frequent contact with updates. It was my first visit to this dealership for service, and I was very impressed. Thank you. read more

Auto Butler completed at Grainger Honda, Chatham Parkway, Savannah, GA on 1/19/22. Steve was my service manager and I can not thank him enough for going the extra mile! This is the very first Auto Butler application that I have been 100% pleased with in my 4 years of owning my 2018 Honda CRV -Touring. The inside of the car was completely cleaned, vacuumed, and importantly the Weather Tech floor mats were taken out, washed and appeared to be waxed! Naturally, the outside was amazing too. A first!! Also, I had left my glasses in my car and asked Steve if he could bring them to me, it wasn't but a couple of minutes he handed them to me. Steve was RECOMMENDED to me as a GREAT service manager and actually was the REASON for my purchasing this vehicle at Grainger Honda. I believe that maintenance is the most important part of car ownership! read more

Original purchase experience of a Ridgeline with Von was great. However, a couple of weeks after the purchase, I looked up to the top of the truck for the first time and discovered these deep gouges in the front crossbar. The inspection with the Salesman at the time of the purchase was a walk around that did not include looking on the top of the vehicle. The Sales Manager, George, has been insistent that this damage had to have occurred after the purchase, despite that the truck was on the lot for 6 weeks before we bought it and came back in for detailing and I had barely driven the truck. After spending $54000 on a brand new truck, I wouldn't have expected this level of unprofessionalism over a $200 pair of crossbars. Maybe I should have after George was unprofessional enough to try to sell us on his wife's business for 30 minutes while we were trying to purchase the truck. read more

Grainger Honda - Gouges on Crossbar - Auto Repair Near Me - Garden City, Georgia

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My CRV 2014 started making loud noise in rear. Took car to Steve Morgan at Grainger. We left car so techs could take time to find out problem. Steve Morgan kept in touch with us. We feel secure knowing Steve will take care of everything. Thank You Steve Morgan & techs. Grainger staff is amazing. Cinda Irwin read more