Not only is the service that RIGGS provides basic and over-priced, but they don't respond to calls or emails once the bill is generated. Tell me why the gentlemen that picked up my husband were completely desensitized and smirking while my husband was in extreme pain.... Why are they in this field? No compassion and sort of had the look like I've seen this a thousand times. Also, their billing department is a joke. After multiple calls, voicemails, and emails. still have not been responded to. Not okay to just blow people off and provide mediocre service for the lovely base rate of $4,165.00...................................................Merced County needs to contract with literally any other service out there, the residents in Merced County deserve better. read more

Don't ever call on Thursday or Saturday nights. Kathryn is rude and only wants to argue. She was trying to inform me of how my heart condition works and down played everything. She was not kind or compassionate with her patients. Instead she was rude and argumentative. Seemingly annoyed the whole time not wanting to listen. Worst care I have ever been provided. Her partner Alex was the only one doing his job. read more

It is obvious (and also with inside knowledge of this ambulance service), the EMT's are overworked and underpaid...and this shows with their attitudes when they showed up for a call at my elderly neighbor's house a week ago, when myself and another neighbor called 911 for elderly neighbor that was down on the floor after a fall, for most of the day. I trained in EMS, so I have a clue. The EMT's blew off any of the information I tried to give to them prior to their arrival (PT was vomiting, etc). Riggs needs to lose their contract with Merced CO. and clean up their act or get out of the business! It is VERY DANGEROUS to have overworked, underpaid and nonchalant EMS staff to the general (and unknowing) public. read more

My daughter had the misfortune of Riggs responding to her car accident. The medic decided she wasn't really hurt and acted accordingly. He wanted her to climb up into the ambulance and acted rude and impatient when she said it was to painful. When they got to the hospital, he made her walk into the waiting room, not the ambulance entrance and continued with his unprofessional attitude saying to from desk dripping with sarcasm; "She claims she is injured". Hey donkey brain Riggs medic (if you really are a medic). They ended up finding metal frame bent on my daughter's car and totaled it. Don't judge just because the plastic bumper bounces back. You are not a doctor by a long shot and you don't have cat scan vision a-hole. read more

Today around 3pm. I was on V st by jack n box at a red light and riggs ambulance didn't have any lights on and they wanted to turn to jack n box and they kept creeping on me almost hitting my company truck. I had my window down n I just kinda shook my head cuz they were inches from hitting me.... Those idiots decided to hit their siren on me and I wear hearing aids and they laughed at me.... With the window down n wearing hearing aids it was hella loud n now my ear is ringing n I got bad headache. I reported it to my manager n he said I should've called 911 n reported them. Lmao!!! This not the first they done this....the siren is for emergency only not for hamburgers, hot dogs,tacos, coffee and sodas..... read more

Awful experience with this company!!! Today a woman was hit by a car in front of my husband. The EMT's got out..were very rude to the bystanders who had been trying to help the victim and..HAD NO MASKS on!! When it was mentioned to one of the EMT's that he needed a mask he responded...I'm not wearing no mask! Really?????? Are you kidding???? Just disgusting and irresponsible. He put the victim at risk of Covid and who knows what else by refusing to mask up. As a healthcare worker he should be held to certain standards by the company and always wear a mask to protect his patients. read more

ALERT ALERT!!!!! This company is literally scamming people out of money. My mother was at Los Banos Memorial Hospital being seen for kidney stones and Los Banos Memorial forced my mother to take the ambulance against her will to Modesto Memorial because they did not have the the doctors or equipment to take care of a kidney stone. I was there and offered to drive because I know ambulances are expensive. Los Banos Memorial said that if she did not take the ambulance that she will be opting out of medical advice and care and that we would have to start this whole process over again. Well she ended up riding in the ambulance to Modesto Memorial which I followed behind them. Now they are suing my mom for 5k. This is crazy because my mom actually has insurance. I have read other reviews as to hearing how they scamming people out of money. This is the worst company ever you might as well die before taking their services it will will be less stressful! read more

If you need help and your in Merced county don't call 911. Take yourself to the hospital. My mom was a patient taken in for abdominal pain to Mercy Medical Center in Merced and the paramedic made my mother feel bad she wanted to go to the hospital. Pretty much told her maybe it was gas. She has good insurance and was treated like 2nd rate person. To find out my mother had a ruptured appendix. Sad, they hire 2nd rate EMS workers. My mother was in so much pain. Riggs be better were relying on you to care for our families, your staff must be over worked or not properly trained?? read more

I have many ailments from a former 5 way bypass to COPD and I am on many medications. Along with Diabedes. They came to my home and after checking my blood pressure and other vitals. I decided it was not an emergency so I declined the ride to the hospital. I have since every month received a bill for $300.00. I am on a VERY LIMITED INCOME so I have been paying them $25.00 a month. That is not enough. They are demanding I pay it off or they will send it to collections. I have nothing in collections, it could ruin my credit. They are PIGS. I will never call them again. Even if I am dying. read more

No back bone in management. Every manager or supervisor that is not in the field feel as they can do as they please. With no repercussions because there is none. A lot of contradiction decisions within "supervisor" egos that ultimately fall on the field crews. They run crews to the ground. Dispatch will have new employees that have no idea what's going on. Dispatch rather have crews held over than move cars to cover them or are too busy watching Netflix in dispatch to pay attention to what's going on. A lot of favoritism for employees that rather take transfer and be gone all shift taking their time coming back into county as other crews stay back and run call after call after call. read more

Did not cover my insurance and now they are after me for $3k just for a ride to the hospital! They did not do any extra services other than vitals while they transported my husband SEVEN MILES!!! read more

Warning! My mother went into a community memorial hospital to merely check on her oxygen levels that stopped to 88%. She suffers COPD and Heart failure with Atrial fibrillation. They ended up transferring her to a bigger one because they "deemed" it worthy. She was fine before ever stepping foot into the ambulance and further more, into the destined hospital. She told me the ambulance men drugged her and it really messed up her heart and she started feeling terrible. Upon arrival to the hospital, the eventually intubated her! Riggs drugged her, misdiagnosed her, and suggested intubation upon her stay. Believe me, we are going to take it to corporate and legal matters. She never consented and they drugged her over the top with powerful, dangerous drugs enough to kill a horse. WARNING! Be careful! Do not put your loved ones into this company's ambulance! Drive them if you have to. Steer clear! DANGER. read more