Jennifer is very caring and loving person and makes my day…read moreAnd I recommend her for r whatever goa

Aides are fantastic! Nursing staff should take pointers from them on how to interact with patients…read moreand their families. if you fit the mold of "rehab/elderly minor health issues" this could be your place. If you require extra meds, a timely appt from the contracted mental health team etc, the staff here doesn't want to be bothered. You'll be sent back to the ER instead of them trying to put the supports in place that your family was told would be there during your hospital discharge. Stat to this facility means 5 days later and still not done / ordered.

Acute Rehabilitation Hospital is a top level facility! We have had the best experience for my…read moremom's rehabilitation from her recent fall. All of the doctors and staff have been kind, caring and compassionate! One particular standout for my mom's rehabilitation stay is Nurse Jeremy! And also CNA Lulu! She was so sweet and helpful during my mom's recovery.

Very grateful for my time at Acute Rehab of Plano. the nurses were so attentive and caring…read moreespecially Jeremy. The therapy group were also inspiring including Kim H among others. Thanks again for a great experience!

Less than 1 star. Any family considering this company should study our opinion in this review and…read moreconsult Health and Human Services about their record. We've had numerous injury reports from my parents regarding their care in the last several months as Harmony has grown their business at our facility. The injuries weren't malicious that I can tell, more symptomatic of their over-burdened caregivers who constantly rush to keep up and cause damage along the way. They have 1 caregiver in the morning and 1 at night covering *22 patients* at this facility. Because they started with my father first, that meant he had to wake up at 7:45 AM out of a dead sleep each day to keep their schedule and he was pulled, pushed and prodded causing significant pain in his neck, back and bedsores while getting him cleaned. When operating the Hoyer lift, they consistently banged his head on the door frame or bent his neck sideways because the mesh netting wasn't centered correctly which I witnessed personally. When he or my mother would beg for mercy, they had the audacity to complain to their corporate team that they were being insulted. The corporate team were never interested in our version of these events. Every time the company tried to send help, the new caregiver would quit within 2 weeks due to the conditions they were thrown into and how they were treated by this company, always a red flag for an agency. It became a joke at the community which Harmony CG we'd get to 'meet' this week as they desperately tried to staff to meet needs unsuccessfully. Nothing was more unprofessional and negligent at this company than the corporate staff who are impossible to get ahold. The moment we informed them we were moving on from their services to another provider, however, we had no problem hearing from them. They discharged us within 24 hours via email which left us completely alone. Our new service hadn't had a chance to take over yet, so we were left completely scrambling. Because this was in violation of our agreement and my dad's patient bill of rights, we were advised to call HHS. The day before his discharge, his CG shoved his pillow down to speed up the decline of his bed which destroyed my dad's neck. They delivered the wrong meal to him at lunch (he's diabetic) and then we realized after they'd discharged him that he'd been left with a full diaper for HOURS. We are not the only families who've had these issues at this facility either, hence the other agency being brought in. Hopefully no one else goes through what my family has had to endure by Harmony Home Health. Do your research. Protect your family. I'd recommend finding literally any other option.

So caring and compassionate, always providing just what our family needed for our home health care…read moreneeds. With great customer service for anything we needed from the office.

I am absolutely shocked that this place has 5 stars. The place is clean, fine. The quality of care…read morefor the patients is zero. I walked in my friend's room and her water reservoir for her oxygen was empty AND her nostril tubing FOR OXYGEN was not even close to her nose. My friend is declining much faster , even in PT. THAT SHOULDNT HAPPEN.

My 90 year old mom had some complications from anesthesia after knee surgery. Denton Rehabilitation…read moredid a fantastic job getting her back on the road to recovery. The physical, occupational and cognitive therapies she received were outstanding. I can't even say enough about the nurses and staff that were supportive of us and making her feel welcome. They met her every need with a smile and tons of encouragement. As her at home caregiver, I went home every night feeling relief that she was in great hands. Thank you so much for your care!! Such a wonderful rehab and nursing center.

Since Home Care Assistance became The Key the level of service has gone down markedly. All of the…read morearea managers have changed since Home Care Assisstance transitioned to The Key. Over the past 6 months my mother has been left alone without a nighttime caregiver on 3 separate occasions. She is unable to get to the bathroom on her own so she spent the entire night in her chair unable to get the bathroom. The lack of a caregiver was never communicated with the family so they could care for their mother while she was uncared for. The response from The Key has always been a simple apology with no other offer or promise to even do better. Unfortunately, it seems The Key is most interested in making money and not providing quality home care for elderly people and their families who are relying on them to care for loved ones.

Literally overnight I was trying to research Medicare/ Medicaid, home health care options, grocery…read moredelivery, pet care, housekeeper and wheelchair transportation to name a few!! I was not prepared for my father to decline so quickly and I was so lost. This whole process has been incredibly overwhelming especially when you are trying to set up accounts, understand rules & policies, find services that are reliable and can meet your needs asap. Completely distraught, on a Saturday morning, I called several in home health care agencies. Most of them have answering services or recordings to leave a message. I waited for a call back. No one was available to talk to me. Home Care Assistance was the third agency I called to get help for my Dad. "Christina" answers the phone, she speaks clearly, and has a talent for comforting you. I was looking for someone to rescue me!! I expected an aide to come out that Saturday morning (not knowing the industry standard process). The owner himself, Matthew P., came out to our house within 2 hours to evaluate my dad on a Saturday afternoon. Matthew was professional, kind, patient, understood our circumstance and made several suggestions to help us sort through the care we needed. Matthew did his BEST to get someone to us that night but couldn't on such short notice but he did get an aide to us Sunday morning at 8am. A Certified Nursing Assistance named Sisa showed up on time and hit the ground running!! Her level of care was off the charts beyond our expectations. Sisa made two meals, vacuumed the house, transferred my dad several times, toileted him, bathed him, interacted with him and much much more. Sisa saved ME and has been a perfect fit for my both of my parents. I've hired this aide for 12 hours a day until the end of the week until I can figure out more about Medicare. FIVE STARS for Home Care Assistance!! I am so thankful grateful and appreciative and will be using their services over and over until the end of life phases for both of my parents. THANK YOU!!! UPDATE: My dad passed away 01/05/18. It was quit a journey.

Heather at this facility looks after my father daily with the most exceptional care! They truly…read morefound a gem in her!

Facility clean, food is basic elementary school food heat and serve, personally I brought mom food…read morefrom home or outside every weekend and throughout the week when I could make it. If they would possibly consider taking the charges they charge you for food, that would be adequate but as of now you pay for that plus be prepared to bring your loved one food, it should be false advertisement for them to promote chef made meals when that's not the case. However it's even much of an insult to ha e the nurse staff going g around soliciting reviews even using patients pho es to place 5 star reviews due to the bonus promised by their E.D. Chris Hodge, whom by the way I've met and from what I've been told by his staff as well as management that he wouldn't know your family member or patients if they walked right by him, seems that everyday hes at the gym unless someone important is coming or shows up i actually waited one day trying to have a word with him from 11:15 a.m. to about 1p.m. and he still was not around then showed up at 1:30ish by that time I didn't want to have a word with him anymore. However staff will tell you the real about this place when its just you amd them in your family members room. Its just sad to hear, granted your love one may get good care when its normal hours and eve then you never know but after 5p.m. and weekends their true colors Come out. Don't take my word for it I advise anyone thinking about bringing your loved one here take a minute and give Claudia a call behind the scenes 972 951 7461. She will give you insight on the real and what really goes on and how the E.D. has at times ordered management to hide things even if it violates patients rights as long as this is look good on the surface he's ok with that. Wow! Even to use something your staff to you in confidence about family or personal business to use it to talk down on someone and make it a joke is so despicable! " you must've taken some of your sons drugs this morning ". Awful thing for a leader to tell his flock.. I'm so sorry you had to go through that Claudia, and you shouldn't have to.. Be careful..

Wow! They have made life so much easier. I know any care attendant they supply will be responsible…read moreand provide great care. Would use again. They handled all the scheduling of services for me and made a customized care plan for our individual needs then paired us with caregivers that fit perfectly. Totally worth it for the sanity alone.