Love our Murabella Vet Hospital. Everyone loves our boy and takes very compassionate care of him…read more From day when in critical puppy age, they even got done on the floor and played with him to make him comfortable. They try very hard not to over-stress him as he's become more nervous the bigger he's gotten and all the shots through these first few puppy months. We've had to go almost monthly for all his immunizations etc..They give expert information on his specific breed which is wonderful. They show also how experienced they all are as well. I love that you don't wait in a front lobby area with other animals to over stress also. We walk in get weighed and off we go to our room. Very clean and always smiling friendly faces and our cute welcome sign when we show up. We love your team.

Maddy and team went above and beyond to assist my laboring girl who was in distress. I've been to…read moremany vets in my time, as I own a kennel. I have NEVER had the level of service I received from this team. I am a huge fan! Will definitely be given them my business in the future.

You learn the difference between a good vet and a fantastic vet in crisis…read more Our crisis is our 1 yr old Doberman Halo. She struggles with major GI issues that all logic would point to her being near death each time. I desperately needed a vet I could trust with her life and my mental health. Everyone at Animal Medical Clinic is fantastic. Im not just saying that cause the front desk is nice.. That the vets costs are fair and they are trustworthy... Or that our dogs enjoy coming here... Although those statements are true... I'm saying they are fantastic as in crisis they are the glue that keeps us together. I can feel confident in what they recommend for diagnostics. Dr.Russell is comforting, personable and a wealth of knowledge. We have had health emergencies in the past with other vets and left scrambling. Dr.Russell and his team handled everything all the way down to the little details. Which in the moment felt pretty big. My precious Halo is healing from yesterday's life saving surgery. I'm just in awe of how this all went. I'm forever thankful to Animal Medical Clinic. We have three Dobermans at different stages of life. We are happy to make the 45 minute drive for their care. Thank you Animal Medical Clinic!!!

My older Aussie was having breathing problems and my regular vet told me to take him to the ER. I…read moregoogled animal er near me and this clinic came up I rushed in and explained my emergency they took my info and put me in a room - after 15 minutes I walked out of the exam room to ask someone to please help my dog - a male vet walked over and told me I needed to take him to an er that they were not equipped to handle emergencies-- Why would someone do that - leave a struggling elder dog to suffer only to find out they wouldn't help him - why didn't someone tell me when I walked in that they couldn't help - precious time wasted - Again, dog was in complete distress and I was worried beyond belief and they did nothing-

I took Jax my 10 year old Morkie to Bartram Trail Veterinary Hospital under the recommendation of…read moreseveral neighbors since I'm new to the area. I was extremely comfortable with their entire staff. Definitely having all Jax medical records moved to this office. I cant thank them enough for such kindness and support which apparently even my doggie appreciated because he wasn't ready to leave

I chose this Veterinary Hospital because I wanted the best for my my fur baby boy. Based on the…read morelocation in an upscale neighborhood, small practice, I guess I expecting a better experience, competency, professional and world class customer experience. That is not what you get here, you have employees that their priorities is not the customer experience but needing to be right. And then you have Dr Davis that without speaking to the customer, will reinforce the poor experience provided by their staff. Please focus on your clients, please know that we entrust you with the care of a member of our family, sometimes you have to go above and beyond to establish that trust. But most importantly protect your brand, ensure your team protects your brand, ask yourself, could I have done better. Don't entrust your babies with this company if they cannot fulfill their promises and deliver a lasting impression and show that they care. Dr Davis and the owners have some work to do here with the team that they have chosen to represent and protect their brand.

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Just Fabulous!!! I went for a second opinion on blood work and my cat had been vomiting…read more This is a Fear Free Certified Veterinary Hospital Being able to stay with my fur baby through out ment everything to me and gave her comfort! Dr Nieves is now Salems full time Doctor!

Paid 75 dollars up front for them to weigh my dog and do nothing else. They gave me two scripts and…read moretold me to bring him back after he has taken the pills to even work with him. There supposed to be a veterinary hospital that takes a different approach to deal with difficult pet's. I didn't understand that they couldn't even do nails or shots unless the dog was heavily sedated. So I spent 75 dollars for them to do nothing and anther 45 dollars for meds I wont give him just to have shots and a nail trim. These vets charge some much and do very little. I dont know why they get paid when they do absolutely nothing. Very disappointed with this place and wont return. He didn't even end up getting shots or his nails done at all. I refuse to have to drug up my dog to have him treated for shots and a nail trim. Then they didn't even refund any part of the visit. Unbelievable

Dr. Franz and Jacob made my little girls visit so much better. Front staff were so sweet and went…read moreout of their way to make us feel welcomed and relaxed. 1000/10

My dog had an allergic reaction to vaccines. I told the vet of the previous reactions and how they…read morewere handled in the previous state we lived in. Showed the records of exactly what was done to prevent a reaction. Was told precautions that they were taking were enough and she would be fine. Within 10 minutes of leaving she began to vomit. I was told to bring her back. I did and they said she looked ok. I said I thought her tongue looked pale. They took her back to do an ultrasound which confirmed she was having an allergic reaction. Was told they would monitor her but were closing in an hour so I could stay until they closed. At closing was told if anything at all changed to take her to the emergency vet and we would be reimbursed. An hour after we got home her face started to swell. Took her to the emergency vet only to confirm again that she was having an allergic reaction and it could be serious but all they could do was monitor her because she couldn't have more meds for another hour. I took her home, gave her Benadryl at the appropriate time and just stayed up watching her all night. The next day no call from the vet (I was told they would call to check on her) I finally called before close of business to remind them of the reimbursement of my emergency vet bill. Normally I wouldn't have done that but at that point I was annoyed. I was told they would be filing it with the vaccine company. I was finally called two days later in the afternoon by the vet to say that she misunderstood and that I would not be getting reimbursed. I was floored. I couldn't say anything kind so I got off of the phone and sent an email to the practice manger explaining the details. I received an email back saying they would look into it. Hours later the vet called and said they had to "open a case" with the vaccine company and they agreed to reimburse. I shouldn't have had to go thru that. They should have stood by their word to pay for an emergency visit. No questions. It was likely not a large amount of money for a vet practice but it was not something I had to throw around and it was definitely the principle. Such a shame. I was hoping to find a good vet close by.

I have been leaving my dog at Preferred Pet Care for about two years. He absolutely love it there…read more It's a family owned business and the owner has the ultimate passion for pets. Highly recommended.

STAY AWAY!!! You've been warned…read more Here's what happened to us.... 1. NEVER CALLED BACK. When I arranged to have my dog (Milo) stay with Crystal we began talking through logistics but then she had to jump off and she said she'd call me right back. A couple of days later, after not hearing back from her, I called her again. She said she remembered me and tried calling me back but, "must have had the wrong number". Not sure how she could have had the wrong number when your phone shows "recent calls". 2. NO DOG TOYS. No dog toys in sight, inside or outside. 3. WENT RADIO SILENT. I heard from her on Sunday at 9:49am. After not hearing from her on Monday, I texted her on Tuesday at 1:58pm, No word back. I texted again on Wednesday at 8:08am. Still silence. I then texted her later that morning at 11:10am, left a voicemail at 11:43am, sent an email at 11:48pm, and a FB message around that same time. Lastly, I left her a missed call an hour later at 12:43pm. To summarize, I sent 3 texts, called 2x, and sent an email and FB message after not hearing from her in nearly 3 days. (She claimed I didn't give her time to get in touch with me because I only sent the email and FB message 1 hour prior to us connecting via phone. However, that disregards all of the texts and calls I made in an attempt to reach her before that.) 4. ONLY PICKED UP WHEN I CALLED FROM ANOTHER NUMBER. 5. CLAIMED SHE NEVER GOT MY TEXTS, VOICEMAIL, OR MISSED CALLS. When we did connect, she claimed she never received any of my texts, my voicemail, or my missed call. I believe she doesn't realize that the iphones show when texts have been delivered. 6. YELLED AT ME FOR THE MAJORITY OF OUR CALL. 7. WRONGFULLY CLAIMED I DEMANDED MILO SIT ON SOMEONE'S LAP FOR 2 WEEKS STRAIGHT. Not only did I never request he be in someone's lap 24/7 for two weeks, but that wouldn't even be feasible... I told Crystal that Milo is most comfortable with people and loves sitting on laps and shared how I hoped he could get some lap time at her place since he gets scared easily. That statement's far from demanding he sit on a lap for 2 weeks straight. 8. WRONGFULLY CLAIMED I ACCUSED HER OF NOT FEEDING MY DOG. This thought hadn't even crossed my mind. 9. LOST HER SH*T WHEN I ASKED FOR PICTURES, AFTER SHE TOLD ME I COULD ASK FOR PICTURES. When I dropped Milo off, she said, "He's your baby; if you want pictures of him, just text me!" I thought that was very kind. After she offered to share pictures with us, I texted her [at most] once a day to ask for a photo or video. Some days, I didn't ask at all. When she finally answered my phone (when I thought to use someone else's number) she then yelled at me and claimed I was demanding because I asked for photos. She said I was the most demanding customer she's had because when she offered to send me pictures, she hadn't wanted to send them almost daily, and it was my fault for asking for the photos... 10) CANCELLED ON US 1/2 WAY THOUGH DOG BOARDING LEAVING US STRANDED MID-VACATION. Our call ended with her telling me she wouldn't continue watching my dog because I was demanding (demanding of what? I still don't know... I guess for requesting the photos that she offered to send) and that I needed to have someone pick my dog up. This led me to scramble and have to find someone at the last minute to get my dog and then care for him just as the holidays are about to start.

They gave my dog meds twice too soon; she was loopy and had nose sore when picked up.read more

Taylor does a great job taking care of our dog PJ. We have boarded our black lab as well before she…read morepassed away. Been boarding there for 15 years!