Nicole Su was the absolute best Rimowa team member you could possibly ever ask for. Thank you for the exceptional customer service and for making me feel so valued & welcomed! You truly went above and beyond and making the best magic ever! Cannot wait to do more business with Rimowa while I build my collection. read more

For me, service is everything. Chandler took such great care of us. We walked out deeply satisfied with the Rimowa brand. Thank you, Chandler! read more

Amazing experience today!! The manager of this location is Larissa and she truly is a Gem! with customer service like hers i recommend shopping at this location! Called in and spoke to the sweetest lady Vanessa today and asked about an item and she was sweet enough to put it on hold for me.. I arrived and she was just as friendly and smiley as she sounded over the phone!! Thank you for the amazing service Larissa and Vanessa will definitely be back!! With amazing people like Larissa and Vanessa it just makes the experience that much more amazing! Clean beautiful store great lay out and just an overall beautiful brand! read more

Wow, I guess everyone's experiences are vastly different! I bought an Essential Cabin in pink :). I told Nicole I needed a suitcase that would fit the requirements for a couple foreign domestic flights I had booked. I told her the max length measurement (but she already knew it off the top of her head!!) I also wanted the lightest suitcase possible. I love my Rimowa suitcase. I didn't have time to do the engraving at the time so I returned 21months later & Nicole did the engraving for me! So beautiful :) read more

Rimowa - Accessories Near Me - Costa Mesa, California

On 06/30/25, I visited this RIMOWA location. I was immediately greeted once I entered the store. I looked around for a bit and then Andy Yang, Client Advisor approached me & introduced himself. He immediately assisted me by opening the suitcases I wanted to see the inside & was very helpful and answered all my questions. I was indecisive on what luggage piece to get. I let him know I needed more time to make my purchase since Romowa luggage is an investment. Andy explained in detail the warranty on their luggage. I like that there's a luggage repair onsite. Thank you Andy for your patience & help. Your customer service is top tier. read more

Rimowa - Accessories Near Me - Costa Mesa, California

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Went in last week for my carry-on suitcase lock replacement. It was a very straightforward process. I was in and out of the store in approximately 30 minutes. Great customer service. read more

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Disappointing experience at the South Coast Plaza location. We brought in a Rimowa suitcase for a $280 repair and were greeted with "Are you here for a repair?"--no welcome. We observed another customer receive warm service, a cloth bag, and assistance, while our request for a bag was denied despite apparent availability. Several associates were standing around on their phones. For a premium brand, the service was inconsistent and below expectations. read more

I bought in the past 14 Rimowa (and Rimowa-Porsche) suitcases and have been an advocate of this German manufacturer for decades. However, since LVMH snatched this iconic company prices are just going up up up up. For no reason since quality and designs are the same. Actually production of their polycarbonate designs moved to East Europe and LVMH is just milking it big time when they price a polycarbonate carry-on suitcase @ $1400.00. Customer service at the SC Plaza store is a hit and miss. Staff can be cool and patient... or borderline snotty and condescending (unless you speak Chinese, of course... Then you may get full attention). Yet, it is understandable: We have to be complete idiots to cope with LVMH racket AND stretch our wallet for these beauteous pistachio green or Tweetie yellow suitcases that will make us look like Teletubbies @ the airport. Cherry on the cake, you can also get your old Rimowa suitcase repaired. Yes, you can! Woohoo! But the cost I can be close to a new one. I mean a Rimowa suitcase. Cha-ching! read more

Rimowa - Accessories Near Me - Costa Mesa, California

First of all I'm Asian. The Asian people specifically the Chinese ladies that work here are so rude and speak to you like you're from mainland china. The voice the tone the condescending manner they look at you when you come in for a repair. How about a hello? Oh I'm sorry to see that happened? No. It's straight up just go to the back counter. Also only offering lifetime warranty after a certain purchase date is also very weird when it's the same exact product and construction. Luggage is fine nothing special about their luggage honestly and I have both aluminum and plastic. They work here thinking they work at a rolls Royce dealership. Relax. It's just luggage. read more

This story begins and ends with Carina Lin. She's an absolute rockstar. World class customer service. We stopped by yesterday after visiting Tumi. At this price point, everyone is very helpful and informative, but Carina is on a whole other level. After shopping for luggage for a few days, she was the first one to explain the 62 inch rule about check bags. We purchased an aluminum 'classic trunk plus' and went back-and-forth a little on the second piece. She was informative and helpful but in no way pushy. We were 90% sure which piece we're going to choose to complement our drunk plus but weren't sure so she was kind enough to offer to hold it for the day and let us go home and look at our other luggage. After about an hour, we were back to purchase the other item. While we were getting our tags embroidered, she gave us a bit of a history lesson on the brand. She's not very old but you think she worked for the company for 30 years. She honestly put on a clinic for both customer service and product knowledge. We have everything we need and are completely stoked about our upcoming trip to New York. Thanks so much, Carina... It was an absolute pleasure meeting you. read more

Rimowa - Our new aluminum Rimowas. Thanks Carina. - Accessories Near Me - Costa Mesa, California

I've been waiting for a phone case I ordered because they sent me the wrong one and the one I ordered has been back ordered. I call several times a week and no one is nice or helpful. read more

Absolutely unacceptable experience with Chandler Hubbard. I've never encountered such poor customer service, especially from a brand that claims to stand for quality. Chandler rushed me through the entire process, messed up the engraving, didn't ask for my email to register the product, and completely failed to set up the lock combination on my $1500 suitcase. Worse, the moment I paused to gather my things, he walked off without a word and left my shopping bag outside the door like it was nothing. No thank you, no goodbye, just completely unprofessional and disrespectful. I have a flight tomorrow, and now I'm stuck with a brand-new suitcase I can't even use properly because the combination isn't set. This is unacceptable. I will be escalating this as far up the chain as necessary until I speak to someone who takes accountability. I expect the store manager to contact me immediately. I want to ensure no other customer is treated the way I was today. read more

Great service, they have luggage repair on site and they'll monogram your luggage tag while you wait.

Sunday morning, called after 11AM and no answer. The same for the Beverly Hills location, so decided to go to SCP and have lunch there, if they are not able to help. Got there at around noon, they do have a service desk at the back of the store. A handsome young man (with Pac-Man ear rings) told us to have a seat a wait and he will be right with me. A few minutes later, he came back and I told me my SO accidentally locked the Essential Lite and did not know the code. He went and got a thin piece of tool, checked all three numbers and found the code, which was way different than the code we normally used. He then explained that to change the code, you would push the open lever, hold it and then set the numbers. So, most likely, "someone" changed the code by accident. Very happy with the service, but deduct one star for not answering the phone. read more

shoutout to the nice doorman for being the ONLY one to greet & welcome when stepping inside. glad i didnt spend my money at this location.

Horrible product that looks good with horrible quality. The sales folks do their best but after 6 months they could only offer me a repair of the handle not the destruction of the body and internal aspects of the case. Get AWAY suitcase way better more durable product 1/3 the price. read more

Rimowa - My dented, handle missing , falling apart Rimowa vs my AWAY! - Accessories Near Me - Costa Mesa, California

Whoever answered the phone today was rude as hell. Ya'll need to train your employees. He picked up the phone and said, "Mmhmm?" You can do better than that. read more

I'm so disappointed in the employees and service at Rimowa's store in South Coast Plaza, Costa Mesa, California. I took my luggage in for a lock repair. My suitcase was cracked across the top when they shipped it back to me! I immediately called the store, and neither were they apologetic that this happened, but they had the balls to say if they can fix it, they will not charge me for the crack repair! Really? I paid a lot for my suitcase, which is supposed to have a lifetime guarantee. They sent me a UPS label but would not pay to have the suitcase picked up at my door. By the way, I was charged a fee for the lock repair! Really? No more purchasing from Rimowa; they don't care about their customers anymore. read more

I accidentally locked my lugguage without remembering the new lock code. And had a flight to catch to Paris in 3 hours. I brought my luggage into Rimowa and asked them to help reset the lock code. Maddy or Meagan( I apologized I couldn't remember the name because I freaked out) she was so helpful and professional. So glad I bought Rimowa. I know where to go if I have to fix, repair or in this case got locked out. read more

The service was decent not complaining about that.. I'm more bothered at the quality of their suitcases. Purchased a cabin sized leather edition suitcase for my baby son for his first travel (so we were taking more care than usual) and the leather piece was already ripping! Has only had 5-6 hours of traveling time and the top piece of the leather had already ripped definitely not impressed with the material used. read more

No one answers the phone! No one replies to the numerous email I sent! All I wanted to know is if you offer personalization because I bought a luggage in Europe and the store did not have the hot stamp machine read more

We own MANY pieces of Rimowa luggage. My carry on lock failed to open with our set combination and I was left with not being able to open it in my hotel room. I called the Rimowa store in the Simon mall in Aria and asked for help. I had to bring my bag over to them to open it. I was told by the salespeople there that the lockers fail often and I just need to keep trying different combos of numbers to see if I can get it to unlock. I was dumbfounded as Rimowa luggage is very expensive and I do not ever expect to have to play roulette with the lock combo to get my bag to open. That is crazy!!!! I called Rimowa customer support and it was confirmed to me that yes their locks fail often and it's the customer's issue to deal with. If you happen to be near a Rimowa store you can get help in a store just like I did. If you aren't than you are totally screwed as to how you can get into your own suitcase. Rimowa does not make the high quality products they profess to and they do not stand by their products when a customer has issues. This was news to me but glad I know now. read more

Had this suitcase for over 5 years and out over 300k miles on them. Had to have them fixed a few times but it's always free and easy. They get it done and sent back to your home for no charge and usually done in a week. There's also a hotel service where they come and fix it on the spot but I haven't tried that yet. The suitcase is a bit pricey but I think it's worth it. I leave all my stickers and dings as is and i think it looks great! read more

The man who answered the phone today was not helpful at all. Could not give any kind of information. All he could say is just come in. For such a high class item Rimowa needs to do better hiring people who actually care about the items sold and be more knowledgeable about warranty and repairs . read more

Tiffany C has to be one of the best sales advisors I've dealt with in a long time in general, she was patient with answering my many questions and allowed me to try out a few items. I ended up purchasing a toiletry bag but it wasn't in stock, she kindly informed me she can ship it to my residence (I am from Northern California). She followed up via text after I left the store to let me know when it would ship and when I should receive it. Store was tidy and clean and overall I would come back to purchase from her again. read more

Rimowa - Accessories Near Me - Costa Mesa, California

Bit on the higher scale side, but if anything breaks their warranty is amazing, and seems like one of 20 stores visited, the staff was just happy. Being happy means better attitude, and they're getting paid well.. not like all those stingy a$$ POS.. dept stores, Rimowa staff were just happy and all items were readily available, because they stayed happy. My girlfriend once instagrammed unknown suspect in her hometown, and she didn't get backstop read more

love my RIMOWA suitcase. Sent it out for new handle and wheel replacement. Less than 30 days later see photos below.... read more

Rimowa - Missing Wheel. All four wheels replaced by RIMOWA authorized repair less than a month ago.Pretty disappointed right now. I will update.... - Accessories Near Me - Costa Mesa, California

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It's in a fancy upscale mall in Orange county. My co workers and I decided to coordinate our fit with new colorful cabin luggage. We had a huge fight over who's taking which color but in a fun way. I believe sales ladies name was Alexandra and she was wonderful by giving opinions to funish the sales. It was a fun experience to have with my co workers... read more

Rimowa - We were all fighting over the white color. - Accessories Near Me - Costa Mesa, California

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I live in LA but the Beverly Hills location was out of stock for the item I wanted. I called Costa Mesa and they had it. The manager Seth is just the greatest. He was so incredibly helpful, was really honest with me about the pros and cons of the product I wanted, and then sent me a link to place the order and had it shipped directly to me. He checked in with UPS updates and made sure I received the package. 12/10 experience. I really appreciate not only how easy Seth made the whole process but also how kind and friendly he was. I absolutely LOVE my purchase. Highly recommend shopping here. read more

Awful customer service. Called regarding a discontinued luggage piece not found online. They stated they had it and gave me the pricing over the phone. Unable to ship it to me so I had to get it in person. When I arrived the next day, the initial sales person that I was dealing with was not there. Her coworker told me that it was an additional $400 over the price quoted. Not a good way to do business and will not be going back to this store. Shop online. read more

Amazing customer service. I came in last night to check if they had the neon iPhone 12 cases. It was sold out in the system but she took the effort to look at all the boxes and there were 2 left. I left feeling very happy and extremely satisfied with customer service read more

George R is amazing! He helped find me one of the last Essential Check-In L bags in Green Gloss around! He went out of his way to make sure he found me my perfect Rimowa piece of luggage. George was instrumental in helping secure it before my big trip home! Highly recommend George at Rimowa in Costa Mesa - thank you so, so much! read more

I've been comparing the Aluminum carryon to the Rimowa Original Cabin for a while now and think I should compare my Tumi experience vs my Rimowa experience. Rimowa: At Rimowa I was immediately greeted by Rimowa staff (all of the staff were helping another customer yet had the time to greet me) and was assisted with everything. I inspected any piece of luggage I wanted, asked as many questions as I wanted and received competent and friendly responses. Due to the quality of service I purchased the Original Cabin in silver. All three people working on 1/5/2022 when I went in to buy my piece of luggage we're exceptional. Tumi: Went into the store, was not greeted or asked if I needed help. I picked up what I thought was the Tumi Raw aluminum carryon, and proceeded to lay it down on the leather wrapped table height area used to place luggage you want to inspect. At that point in time I was no longer ignored and scolded that I wasn't supposed to touch the display only luggage and what I was holding was "the titanium carryon, and it costs $3,000." There was no sign that said it was a display and I don't know how anyone purchases luggage without inspecting zippers, pockets, wheels etc. I told her I didn't know I wasn't supposed to and there should probably be a sign. Her response was "it's kinda up there on it's own so..." I didn't realize eye level meant something was up on its own. The rest of the experience went like this, She took the titanium carryon away from me and provided me the black aluminum carryon that was sitting on a pedestal below the titanium carryon. It appears that the luggage isn't for display only, she just didn't want me to touch it for whatever reason. I didn't ask her if they had the silver aluminum color so I inspected the interior of the black aluminum carryon. I did not like the Tumi experience; hear me out. I'll keep my concern short, if this is how Tumi was going to treat someone who is in the purchase phase and willing to spend money to buy something from them, imagine trying to get anything serviced or repaired! End of the day go with Rimowa. Global service providers if your luggage needs tending to VS poor sales people at Tumi and a hassle ridden process where you need to ship your luggage to Georgia on your own dime to get serviced (when out of warranty). read more

Came into Rimowa to purchase the LeBron limited edition campaign stickers. (Keep in mind my wife and I are from San Diego and are huge Lakers fans and our store in fashion valley did not receive these.) Helya was the representative who I ended up asking questions too. I was informed the stickers were free for the campaign and that they were out! Huge sad face for us. Helya then asked if she could grab my information so that she could call the Beverly Hills store to see if they had some more and she would ship them to me free of charge. Helya exceeded my expectations as a shopper. Fast forward 30 minutes and here we are. I'm waiting for my wife to try on clothes in another store and Helya sends me a text message that she will be shipping me some stickers because Beverly Hills store had some extras. Thank you Helya! read more

I bought the Classic Cabin, but the lock was not working properly. I called the store and brought in the luggage. Seth was very knowledgeable and helped explain things which the sales associate at the other store did not. He fixed my problem and even stayed late to help me out. The other store associates were very friendly and knowledgeable as well. I highly recommend going to this Rimowa store. read more

I am extremely happy with the service and product offered here. I was a little hesitant to by a pricy suitcase, but I got what i paid for. It is durable, easy to use and maneuver suitcase. The staff was friendly and there was no pushy sales tactics. I took the suitcase to Japan and when we arrived there the suitcase locking system was pried open by TSA in Los Angeles with what looked like a screwdriver by the damage it had. The suitcase still worked I just had to buy a lock to put on it for the rest of my trip. I was worried about an expensive repair when I returned. I took it into the store and they fixed it for me in 30 minutes and for no extra cost. They stand by their product and their product is great. I recommend going here for your next suitcase. : ) read more

This is my favorite Rimowa store that I've been to (and I've been to them all over the world). Every time I've been in, I've had a 5 star experience and it has made me want to only buy luggage from this store because I am guaranteed a professional, luxurious experience every time. Tonight's visit was so wonderful, I have to leave this review - I visited the store tonight in a time crunch and was helped right away by Jorge Rivera, who was so kind and took the time to answer all of my questions and helped me make the best suitcase decision in a limited period of time. I want to give him a huge thank you for making a stressful decision so easy and enjoyable. He was extremely knowledgeable and it was really helpful that he new the ins-and-outs of every piece in the store (current and previous models for comparison). He deserves a promotion!! Thank you again, Jorge!! read more

Two days before taking off, i've been to Rimowa at South Coast Palaza to choose a new loggage. The sales person is professional and helpful. I'm sure I'll again for my next one. read more

Rimowa - Accessories Near Me - Costa Mesa, California

Service is great. Inventory is great. If you're in the market to purchase luggage, I would recommend Rimowa. The wheels are so much smoother than other carriers. Colors are super cute. The recently had a design change after the merger and got rid of the bag holder. But other than that, it's a nice case. The associates at this location really know their stuff and will help you with anything. read more

Absolutely love this store. I got the Trunk Plus as a gift a year ago and could NOT imagine my travels without it now. The lightest and easiest-to-use polycarbonate checked luggage. All the employees in this particular location are very friendly and ready to help. They have treated me quite well. Definitely recommend buying their luggage! read more