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    Rimowa

    3.5 (43 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 week ago

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    Pam Y.

    Wow, I guess everyone's experiences are vastly different! I bought an Essential Cabin in pink :). I told Nicole I needed a suitcase that would fit the requirements for a couple foreign domestic flights I had booked. I told her the max length measurement (but she already knew it off the top of her head!!) I also wanted the lightest suitcase possible. I love my Rimowa suitcase. I didn't have time to do the engraving at the time so I returned 21months later & Nicole did the engraving for me! So beautiful :)

    Denise J.

    On 06/30/25, I visited this RIMOWA location. I was immediately greeted once I entered the store. I looked around for a bit and then Andy Yang, Client Advisor approached me & introduced himself. He immediately assisted me by opening the suitcases I wanted to see the inside & was very helpful and answered all my questions. I was indecisive on what luggage piece to get. I let him know I needed more time to make my purchase since Romowa luggage is an investment. Andy explained in detail the warranty on their luggage. I like that there's a luggage repair onsite. Thank you Andy for your patience & help. Your customer service is top tier.

    Katherine S.

    Went in last week for my carry-on suitcase lock replacement. It was a very straightforward process. I was in and out of the store in approximately 30 minutes. Great customer service.

    Jerome J.

    I bought in the past 14 Rimowa (and Rimowa-Porsche) suitcases and have been an advocate of this German manufacturer for decades. However, since LVMH snatched this iconic company prices are just going up up up up. For no reason since quality and designs are the same. Actually production of their polycarbonate designs moved to East Europe and LVMH is just milking it big time when they price a polycarbonate carry-on suitcase @ $1400.00. Customer service at the SC Plaza store is a hit and miss. Staff can be cool and patient... or borderline snotty and condescending (unless you speak Chinese, of course... Then you may get full attention). Yet, it is understandable: We have to be complete idiots to cope with LVMH racket AND stretch our wallet for these beauteous pistachio green or Tweetie yellow suitcases that will make us look like Teletubbies @ the airport. Cherry on the cake, you can also get your old Rimowa suitcase repaired. Yes, you can! Woohoo! But the cost I can be close to a new one. I mean a Rimowa suitcase. Cha-ching!

    Our new aluminum Rimowas. Thanks Carina.
    Mike L.

    This story begins and ends with Carina Lin. She's an absolute rockstar. World class customer service. We stopped by yesterday after visiting Tumi. At this price point, everyone is very helpful and informative, but Carina is on a whole other level. After shopping for luggage for a few days, she was the first one to explain the 62 inch rule about check bags. We purchased an aluminum 'classic trunk plus' and went back-and-forth a little on the second piece. She was informative and helpful but in no way pushy. We were 90% sure which piece we're going to choose to complement our drunk plus but weren't sure so she was kind enough to offer to hold it for the day and let us go home and look at our other luggage. After about an hour, we were back to purchase the other item. While we were getting our tags embroidered, she gave us a bit of a history lesson on the brand. She's not very old but you think she worked for the company for 30 years. She honestly put on a clinic for both customer service and product knowledge. We have everything we need and are completely stoked about our upcoming trip to New York. Thanks so much, Carina... It was an absolute pleasure meeting you.

    My dented, handle missing , falling apart Rimowa vs my AWAY!

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    2 months ago

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    1 year ago

    Great service, they have luggage repair on site and they'll monogram your luggage tag while you wait.

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    6 months ago

    shoutout to the nice doorman for being the ONLY one to greet & welcome when stepping inside. glad i didnt spend my money at this location.

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    Page 1 of 2

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    Review Highlights - Rimowa

    Tumi: Went into the store, was not greeted or asked if I needed help.

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    Gentle Monster - Costa Mesa

    Gentle Monster - Costa Mesa

    3.5(37 reviews)
    0.0 mi

    I'm a little biased towards Gentle Monster towards my selection of glasses, but that's because they…read moreoffer something I find unique in the optical space which is shape, storytelling, and craft. This South Korean powerhouse puts out some really interesting and unique collections, such as the recent botanical collection, jewelry collections, and have major collaborations with artists such as Jennie, fashion houses like Maison Margiela, and more. This is one of two physical locations in California at the moment, and walking in feels like visiting an art exhibit. Each location is unique, and I feel that the installment at the South Coast location is fairly interesting. There's always a ton of different collections out on display that you can try on, and workers all around if you have questions. From my experience, they've always been kind and helpful, and you can always be in touch with a sales associate if a particular frame is sold out and you want to stay updated when they get one in stock! You can always come in whenever you want as well to get your frames adjusted which is convenient, as sometimes mine would get loose and I can just come in and be serviced. While the price may seem high, I believe that the quality of every frame is high up there, added with service and uniqueness, it all is a worth while investment and small luxury upgrade.

    Great product, poor customer service. Lots of staff walking around cleaning glasses but no one…read moreoffers assistance. Had to go up and ask an employee my questions and then had to go up to the register with my picks to purchase. Spending $600 should warrant you exceptional customer service.

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    Gentle Monster - Costa Mesa
    Gentle Monster - Costa Mesa
    Gentle Monster - Costa Mesa

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    House of Sun

    House of Sun

    2.5(26 reviews)
    0.1 mi

    My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in…read moreSouth Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom's hand and said, "Let me put that back for you," even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, "Let me put these back for you." This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, "What is wrong with you?" This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.

    Do not shop here- what a SCAM! Purchased a MiuMiu sunglasses since the shopping assistant convinced…read moreme that I can return them within 30 days without any issues if I don't like them. I come back a week later to return them because I didn't like the fit on my face and they refused to exchange them due to "new found scratches". I was never told to inspect for scratches when I purchased the glasses and was given a display pair. I was forced to buy the protection plan for $30 to exchange them within the year. Today I went in to exchange them since I'm really not happy with the miu mius. The lady charged me additional $50 to get a new Prada pair that was well below the price of the miu miu! I'm so shook with this scam business and want others to be aware of this place!

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    House of Sun
    House of Sun
    House of Sun

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    eleven @ Costa Mesa  - Checkout desk

    eleven @ Costa Mesa

    5.0(129 reviews)
    0.7 mi

    I've been wearing glasses for 15 years, and this has been the best experience I've ever had. Mark…read moreand Kevin are both very kind, patient, and genuinely want you to walk out with a pair of glasses that is right for you. There's no pressure at all, and I got to spend a good amount of time trying on different styles before I settled on a pair of glasses and sunglasses. My glasses were ready for pickup the next day! The pair of sunglasses I picked were perfect, except for the fit. No worries because Kevin is an expert at adjustments and carefully customized the frame to fit my face.

    It's been one year since I first visited eleven for my glasses. Even though I'm out of network, I…read morewill continue to come here, and brought my SO for his too (he loves his!). They offer frames from the $50 range, up and through the high-end Korean brands, and the best thing that they're all great quality + the frames look genuinely good no matter the price. If you're getting prescription glasses, it's likely they can cut it for you the same day, even just walking in. Many of them are light and airy in weight (while being sturdy!), whether they're thin or thicker frames. That quality is just as important to me as how they look. In the past decade of being an adult and figuring things out, I've tried a local optometry place (family-recommended), Jins and online stores but those frames were heavy / hurt my nose, and I thought for the longest time it was just a consequence of wearing glasses. I was surprised to experience otherwise when I got mine here. Lastly I genuinely think this shop is something special, and in 2026, probably one of my few and warmest impressions of a brick & mortar store locally that isn't a restaurant. We've been helped by Kevin and Mark, who truly love what they do, and don't try to push you out for a sale nor are passive. They take the proper time to explain things to you. We have multiple pairs now from here, so this is pretty much just a little letter of appreciation from us to say thanks to the staff!

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    eleven @ Costa Mesa
    eleven @ Costa Mesa
    eleven @ Costa Mesa

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    Rimowa - accessories - Updated May 2026

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