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    RIMOWA

    3.6 (42 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Katherine S.

    Went in last week for my carry-on suitcase lock replacement. It was a very straightforward process. I was in and out of the store in approximately 30 minutes. Great customer service.

    Jerome J.

    I bought in the past 14 Rimowa (and Rimowa-Porsche) suitcases and have been an advocate of this German manufacturer for decades. However, since LVMH snatched this iconic company prices are just going up up up up. For no reason since quality and designs are the same. Actually production of their polycarbonate designs moved to East Europe and LVMH is just milking it big time when they price a polycarbonate carry-on suitcase @ $1400.00. Customer service at the SC Plaza store is a hit and miss. Staff can be cool and patient... or borderline snotty and condescending (unless you speak Chinese, of course... Then you may get full attention). Yet, it is understandable: We have to be complete idiots to cope with LVMH racket AND stretch our wallet for these beauteous pistachio green or Tweetie yellow suitcases that will make us look like Teletubbies @ the airport. Cherry on the cake, you can also get your old Rimowa suitcase repaired. Yes, you can! Woohoo! But the cost I can be close to a new one. I mean a Rimowa suitcase. Cha-ching!

    Our new aluminum Rimowas. Thanks Carina.
    Mike L.

    This story begins and ends with Carina Lin. She's an absolute rockstar. World class customer service. We stopped by yesterday after visiting Tumi. At this price point, everyone is very helpful and informative, but Carina is on a whole other level. After shopping for luggage for a few days, she was the first one to explain the 62 inch rule about check bags. We purchased an aluminum 'classic trunk plus' and went back-and-forth a little on the second piece. She was informative and helpful but in no way pushy. We were 90% sure which piece we're going to choose to complement our drunk plus but weren't sure so she was kind enough to offer to hold it for the day and let us go home and look at our other luggage. After about an hour, we were back to purchase the other item. While we were getting our tags embroidered, she gave us a bit of a history lesson on the brand. She's not very old but you think she worked for the company for 30 years. She honestly put on a clinic for both customer service and product knowledge. We have everything we need and are completely stoked about our upcoming trip to New York. Thanks so much, Carina... It was an absolute pleasure meeting you.

    My dented, handle missing , falling apart Rimowa vs my AWAY!

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    Review Highlights - RIMOWA

    Tumi: Went into the store, was not greeted or asked if I needed help.

    Mentioned in 2 reviews

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    Red Balloon

    Red Balloon

    3.9
    (38 reviews)
    4.6 mi
    $$$

    This store always provides what I need and the clothes are amazing quality. I have been shopping…read morethere for myself and my grandchildren for so long and I absolutely love how kind the service is. The people working there are always so kind and are always willing to help and interact with you. For the quality of the clothes and how beautiful they are, the price they are given is very reasonable. I can always count on the Red Balloon when it comes to the value of the clothes, the amazing service, and how much they have to offer. I completely recommend this store to anyone looking for adorable clothes that come at a good price.

    Be warned, you will be judged, given side eye looks, and be treated rudely if you are not their…read moretypical clientele. Only one person "greeted" us - if then, this greeting was one of judgement. We were well aware of the dynamics within Newport Beach where non-white people will be treated differently. I was prepared and knew the demographic makeup. So, if you are not white and thin, please spend your money elsewhere. There are lot more small/women owned boutiques that will appreciate your hard earned money. Maybe other boutiques will have a larger selection of clothes, brands, and sizes. Not worth the visit. I'm embarrassed to have made it a point to come here while on a mini day trip to Newport Beach. Again, POC do not come here! They think we don't have money to buy their items and will keep a watchful eye on you while other shoppers get better experiences and treatment.

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    Red Balloon
    Red Balloon
    Red Balloon

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    The RealReal - Newport Beach

    The RealReal - Newport Beach

    2.3
    (138 reviews)
    5.5 mi
    $$$$

    Outstanding experience with Devesh, who assisted me with fine jewelry authentication. As this was…read moremy first time going through the process, I could not have asked for a better expert. Devesh is incredibly knowledgeable and took the time to thoroughly explain every step, ensuring I fully understood the authentication process. He also made an effort to learn about my expectations and goals, which made the experience feel personalized and thoughtful. His attention to detail, transparency, and genuine passion for both his craft and The RealReal were evident throughout the appointment. He carefully examined every aspect of the item and educated me on the many fine details that I would never have noticed on my own. His expertise, enthusiasm, and willingness to share his knowledge were truly impressive. What stood out most was his commitment to doing things the right way while maintaining a warm, approachable demeanor. His sense of humor, professionalism, and genuine care made the entire visit enjoyable, memorable, and far beyond my expectations. I highly recommend Devesh and the team at this store. The value they provide extends well beyond the monetary aspect--they truly care about their clients and strive to deliver an exceptional experience. I look forward to visiting this store again in the future.

    I wrote and got ur bot. I wrote you are thieves with how you sell the clothing. Bogus sizing, no…read moreone to help. Basically you SUCK. I know this is a bait and switch. This review is for the corporate website, which clearly they do want reviews. As a selling site I would advise ANYONE, do not trust it.

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    Nice place
    Nice place
    The RealReal - Newport Beach
    The RealReal - Newport Beach

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    RIMOWA - accessories - Updated July 2026

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